What Jobseekers Should Know In 2021 Joel McCreight – Director of

What Jobseekers Should Know In 2021 Joel McCreight - Director of Client Services

Joel McCreight – Director of Client Services Over 20 years experience in Information Technology Services and Staffing with a previous career as a full professional musician Former IT Consultant and IT trainer at Greenville Tech, Solid Computer Decisions, etc. Founder and managing partner of TechPeople USA, an IT Staffing, Training, and Consulting Firm IT Services Area Manager for Ricoh USA Director of Client Solutions for IT Staffing firm MDI Group VP of Client Services for Intellectual Capitol – ICAP Solutions, an IT Staffing and Software company VP of Client Services for Coba Enterprises – Hotel Maintenance Software Company Head of Sales & Customer Support and Executive Board for software startup company, Blue Eye Soft (A.I. software for health and Space) Currently, Director Of Client Services for Tier4 Group, an IT staffing, services, and cybersecurity firm.

OUR COMPANY Tier 4 Group is a joint venture created by Robinson Key and Tier 4 Advisors Tier 4 Group is an IT Talent, Professional Services, and Security firm.

OUR EXPERTISE - TALENT INFRASTRUCTURE & SECURITY PRODUCT, DIGITAL & MARKETING IT LEADERSHIP Desktop Support Helpdesk Support Network Engineering Systems Administration/Engineering Cyber Security Engineer Firewall Engineer Network Security IT Audit Identity and Access Management UI/UX Design Visual Design Web & Graphic Design User Research Product Management Digital Marketing Email Design and Development Salesforce Administration/ Development CRM/ Marketing Technology Manager Director Vice President Head of Product Head of Infrastructure Chief Technology Officer Chief Information Officer FUNCTIONAL AREAS DATA SOFTWARE DEVELOPMENT Business Analyst Project/Program Management Scrum Master Agile Coaching QA Testing/Engineering Technical Writing Instructional Design IT Finance Procurement Data Warehouse Business Intelligence Developer Data Architecture Database Administration Database Development Data Analyst Data Science Software Architecture DevOps Engineer Mobile Development Software Engineer Web Development

OUR EXPERTISE – PROFESSIONAL SERVICES IT SPEND AUDIT GLOBAL TELEPHONY ASSESSMENT ENTERPRISE ARCHITECTURE AS A SERVICE Chances are, you’re not satisfied with the amount of IT spend you have each month. We can help you fully understand each dollar you’re spending and where there are savings. All organizations face telephony challenges. Tier4 Group can help you fully understand what is needed by your enterprise and whether an onprem PBX or UCaaS solution is best. Tier4 has over 300 years of combined IT experience on our niche team. We understand enterprise architecture as good as any “Big 4 Firm,” you can find but at a fraction of the cost. If you need an enterprise architect on demand and/or don’t have the budget for a full time employee to fill this role, Tier4 Group is your answer. CLOUD READINESS ASSESSMENT GLOBAL CONNECTIVITY ASSESSMENT Are you taking your company to the cloud and not familiar with how it works? We can help you make sense of the cloud by better understanding your goals, each application, use case, and budget. Enterprises spend billions of dollars on connectivity each year. If you haven’t had a connectivity assessment in the last 2-3yrs, you may be missing out on benefits and cost savings that new technology affords. GLOBAL INFRASTRUCTURE ASSESSMENT WIRELESS COST CONTAINMENT Whether you have a data center in Atlanta or 50 all over the world, Tier4 Group can assess your entire infrastructure to help you better architect and plan for current and future needs. Let Tier4 Group find you a better way with artificial intelligence and machine learning to best direct your cellular spend. This audit takes only a few hours of our clients and shows drastic savings. APPLICATION RATIONALIZATION Apps, Apps, Apps Apps are everywhere! Tier4 Group can help you know what you are using, what you are paying for, and whether or not your data can be migrated to the cloud.

OUR EXPERTISE - SECURITY CISO AS A SERVICE Leverage a CISO partner on-demand to secure your network, production systems, and endpoints. COMPLIANCE ASSESSMENTS Questions about ISO-27001, GDPR, HIPAA, PCI, and FISMA certifications? We’ve got you covered. DDOS MITIGATION DDoS attacks can happen at the network, server and application layers. Using preventative strategies, we help minimize the impact of DDOS attacks. PENETRATION TESTING Pen testing will determine the resistance of your network against simulated cyber attacks. We’ll provide you with the necessary recommendations and security solutions. THREAT MANAGEMENT We employ advanced management for early detection of threats, data driven situational awareness and timely threat mitigation. ENCRYPTION Control who, what, where, when and how your systems can be accessed. Ensure that only the systems and eyes with permission decrypt sensitive company and client data. FIREWALL Firewalls block attacks at the perimeter to ensure reliable and secure delivery of critical web applications and data. This guarantees uninterrupted business operations.

OUR ACCOMPLISHMENTS

A FEW OF OUR CUSTOMERS

WHAT JOB SEEKERS SHOULD KNOW IN 2021 Resumes Trends for 2021 21 Resume Tips for 2021 Types of resume formats for 2021 The latest job sites for jobseekers in 2021 What should be on a Facility Manager Resume How to market yourself in 2021

Top 10 Resume Trends for 2021 1. Make Your Resume Field-specific 2. Short Resumes Rock 3. Use Dynamic Words and Phrases 4. Showcase Personality and Emotional Intelligence 5. Choose a Good Resume Format 6. Measuring Metrics & Achievements 7. Make It ATS Friendly By Adding Keywords 8. Start With an Objective or Professional Summary Statement 9. Grammatical and Spelling Mistakes are an Absolute NO 10. LinkedIn Link Source: https://coverlettersandresume.com/resume/resume-2021-trends/

WHAT JOB SEEKERS SHOULD KNOW IN 2021 21 Resume Tips for 2021

1. Understand the Hiring Process A hiring manager notifies the HR team about a job opening HR team creates a job description based on manager’s needs and posts it to the company’s Applicant Tracking system (also known as ATS). The HR staff member then posts the job to the “careers” page as well as paid internet job boards. The ATS collects resumes and applications comparing resumes as well as ranking top qualified candidates based on keywords from the resumes and qualifying application questions. The top qualified candidates (maybe the top 10) will have their resumes looked at by the HR team who will have their own checklist of requirements and preferences. Out of the resumes seen, the top 5-6 candidates will get phone screening interviews. Out candidates screened, the top 3-4 candidates will have their resumes forwarded to that team leader or manager to be considered for an interview.

2. Write For All Readers, Not Just Search Bots A common misconception about resume writing is that your top priority must be writing your resume for just computers or bots that operate within ATS. Resume writing is actually a balancing act. You have to write your resume for three different audiences: ATS, HR, and a direct supervisor/hiring manager deciding who will get the interview. ATS is looking at both the digital formatting of your resume and the keywords you’ve included throughout. HR reader likely has a checklist of requirements and preferences, so you can’t assume this person will know that you have certain skills and experience based on your job titles. A direct supervisor or hiring manager will then need to decide who is a better fit for the job, the team, and the company culture.

3. Narrow Down Your Job Target Target your resume for a specific job: The most effective, job-winning resume is going to be targeted for a specific job. If you’re applying for jobs online, this means the specific job posting. If you’re networking, this means you need to get laser-focused on what your job target is to position yourself as the best fit for the job that you want. Targeting your resume shows that you understand the goals of the role you are pursuing in your job search. A targeted resume will also demonstrate that you can meet and exceed those goals based on your track record over the course of your work history and educational background. If you can’t narrow down your job target, you should either create a targeted resume for each of your job targets or consider working with a career coach. Career Exploration Coaching with Golden Career Strategies is highly recommended if you need help getting a clear direction and focus for your job search!

4. Design Your Resume For ATS Systems Here’s what you need to know about Applicant Tracking Software. It has been around since the 90s and has evolved dramatically over the last few years. Applicant Tracking systems can’t read text placed in headers or footers. Applicant Tracking systems can’t read text placed in text boxes. Applicant Tracking systems don’t care about bold, underlined, italicized, colored, or color-filled text. Applicant Tracking systems don’t see photos, graphs, or charts embedded in your resume (JPG or PNG files)—just don’t rely on them to convey important information that isn’t in the text. Applicant Tracking systems scan the text from left-to-right and may not read information formatted in columns correctly. Applicant Tracking systems can read PDFs but are known to read MS Word Documents more accurately.

4. Design Your Resume For ATS Systems (Cont ) Maximize your chances of getting through ATS. Organize your information in a one-column layout. Make sure your contact information can be found in the body of your resume rather than in the header or footer. Applicant Tracking software is designed to look for certain keywords and text arrangements to fill in a form with your information within the software. Use standard section headings (Skills or Areas of Expertise, Experience, Education, Certifications, etc.) to make sure your information is parsed and organized in this software’s searchable database correctly.

5. Use Color Strategically (& Conservatively) Your resume is a marketing document. Don’t look like every other blackand-white resume from the 90s! Color psychology is a key branding tactic used in marketing. Your personal brand, or how you want to present yourself to employers using both visual cues and messaging, is directly linked to your personality. Would you want to hire a black-and-white personality? Use color strategically to impact an employer’s perspective of you. Keep your resume looking professional by using conservative color for your name, section headings, and other design elements sparingly. Pick no more than two colors but keep the rest of your text easy to read with a standard black font. Is the thought of getting creative with your resume design giving you anxiety? There are modern resume templates online that can be downloaded. Also, you can work with a resume preparing service. A Preferred CareerResume Services in Greenville, SC (expertresume.com)

6. Include Your LinkedIn Profile Link If you’re not on LinkedIn, you're already falling behind other applicants. Why? Your LinkedIn profile is often the first stop during a background check because it’s an easy and free way for HR teams to validate your work history. LinkedIn recommendations on your profile are the new letters of recommendation A LinkedIn profile is on a networking platform, so it should be more approachable and conversational. A LinkedIn profile also enables you to humanize your job application when it’s less professional on a resume such as non-career related volunteer experience, side projects, and work-life balance activities. An even more important advantage is this: You can add more information to your LinkedIn profile than a strong 1-2 page resume will permit. Add your LinkedIn profile link to your contact information on your resume and indicate at the end of your resume that more information can be found on your profile to speed up the background check and boost your application.

7. Remove Dates Older Than 2005 2005 was over 15 years ago! Unless you’re applying for a job that specifically wants 15 years of experience with a particular skill (which is becoming less common for many executive-level roles), listing dates on your resume prior to 2005 is only going to age you and not in a good way. Age discrimination is a serious issue that impacts job seekers over 45 more often than they realize, but there are other negative responses to drawing attention to your age on your resume. For example, your extended years of experience may be threatening to a potential younger manager. The extended years of experience may also imply that you’re only looking to bridge an employment gap until a better fitting job opportunity presents itself. For seasoned job seekers looking for their last job before retirement, drastically changing careers, and returning to work in their 50s and 60s. Eliminating half of their careers from their resumes can be terrifying at first but removing work history prior to 2005 shows employers that you’re more interested in the future than your past.

8. Learn How To Analyze Job Postings Include Job Requirements on your resume! Job postings were created by HR teams based on the staffing needs described by a team leader or manager. They tell you exactly what they’re looking for in an ideal candidate, so why would you leave these details off your resume? Analyzing job postings is as simple as asking the rigtht questions. Or you can use an online keyword analysis tool like Jobscan. If you can answer these questions in a job ad, then you’ll know exactly what needs to be on your resume. What’s the primary goal of this role? What are the required qualifications and preferred skills for this job? What traits will an ideal candidate have? What other words or phrases describe the role or work?

9. Identify The Top 8 Job-related Skills Your resume doesn’t need to list every single qualification and desired trait listed on the job posting. If it did, your resume would look like it was 100% copied-and-pasted from the job posting. Identify 8 job-related qualifications and skills to focus on within your resume. It’s more important that your resume contains the highest-weighted keywords that Applicant Tracking systems will be looking for while still sounding like you’re telling your story for the human reader. The balancing act that gives you credibility.

10. Know The Company’s Mission & Vision Your role at any given company is to help that company meet its goals. If you can show that you understand this in your resume, you’re going to stand out from the candidates still starting their resumes with a self-serving Objective Statement or boring Resume Summary. Find this information in: Company description in the job posting The company website LinkedIn Glassdoor Other social media profiles Indicate that you understand the mission and vision of your previous employer by describing how your efforts contributed to these in your resume.

11. Introduce Yourself With A Branding Statement Get rid of that self-serving introduction that is wasting valuable real estate. Speaking of outdated Objective Statements and boring Resume Summaries, your resume is not about you. The top third of your resume is the first (and often the only) section that will be read, so make it count! Encourage the reader to get to know you more by creating a Branding Statement that doesn’t just introduce your qualifications or highlight your top job-related skills but really showcases the unique value you offer or the results you will produce for the employer in a short paragraph (no more than 4-6 lines). Your branding statement should sum up your value proposition, encapsulate your reputation, showcase what sets you apart from others, describe the added value you bring to a situation, and what you're looking for in a

12. Make Your Experience Section Easy To Skim Nearly every resume suffers from one of these three crippling afflictions: Long blocks of text with no bullets (which forces the reader to read every line of the resume in order to find the details they’re looking for such as qualifications, skills, achievements, etc.) Too many bullets Not enough information to determine if you’re the best fit for the job or not If your resume takes more than 6 seconds to skim, it will likely be tossed. Corporate recruiters, HR professionals, and hiring managers are not going to spend the time reading each and every line of your resume to decide if the want to move forward. Make your Experience section easy to skim by alternating between short paragraph summaries and bullet lists that draw attention to your achievements, major contributions, or top skills in action.

13. Add Keywords To Your Job Summaries Describe the typical tasks and responsibilities you held that relate to the job you’re applying for. Your resume needs to tell employers that you are the best fit for the job. If your resume doesn’t have enough information to achieve this, here’s a quick and easy fix for you. This is particularly successful for job seekers targeting higher-level positions or changing careers entirely. Optimize your job summaries by adding in the keywords found in the job posting. This will greatly improve your ranking when your resume is battling Applicant Tracking systems and show employers that you’re paying attention to their terminology. Use the proper industry buzz words, acronyms, titles, and

14. Follow This Storytelling Framework Tell your unique story of how you made a difference by applying your skills and abilities in the workplace. Don’t just claim you have certain skills and abilities. In writing classes, you’ll frequently hear the phrase, “Show, don’t tell.” This concept is especially true for writing a great resume. Your resume should highlight how you demonstrated certain skills and what results were achieved. The storytelling framework that corporate recruiters and hiring managers love to see looks something like this: Results or what you achieved compared to before or why your efforts were necessary the actions you took or skill(s) you applied.

15. Include Your Resilience During The Pandemic Amplify your resume with these transferable skills! So many people were impacted by COVID-19 in 2020. Whether you lost your job, started working from home for the first time in your career, or juggled work and athome schooling for your children, you had to pivot and make changes to your daily routines. Own your employment gaps by filling the space in your Experience section with the volunteer experience, continued education, professional development or at-home experiences that demonstrate: Leadership Development, Skills Development, Flexibility/Adaptability, Change Management, and Process Improvement If you weren’t furloughed or laid off, update your Experience section with examples of how you’ve led or influenced change that enabled you to continue driving business or serving your customers.

16. Showcase Achievements & Major Contributions Measurable achievements—or achievements that you can quantify—matter more than anything else on your resume! The measurable achievements you have made are unique to you and play a key role in presenting the unique value you offer to employers. Describing the results of any major contribution that you made toward achieving company or department goals constitutes an achievement even if quantifying it might be a bit more difficult. Don’t get caught up in thinking, “I’m not in sales, so I can’t come up with any measurable achievements.” Google Search: How To Add More Achievements To Your Resume

17. Streamline Your Work History Timeline Applicant Tracking systems and HR teams want to see a clear, consistent work history timeline. HR teams are often more forgiving but getting past ATS is still your first challenge. This may mean adjusting the timeline you’re listing on your resume, and we are not talking about changing dates or lying. You can also downplay gaps in employment List only your last so-many years of uninterrupted work history Summarizing your previous experience without dates in a short Additional Experience note at the end of your Experience section. Streamlining your work history timeline may also mean removing shorterterm and less relevant positions to eliminate the appearance of “jobhopping.” Your resume should be a snapshot of your most relevant skills and experience, not an autobiography.

18. Keep Interest On Your Qualifications, Not Your Age Dates older than 2005 have no place on your resume (unless indicated for an executive-level role) There are other details on your resume that may be drawing more attention to your age than your qualifications. 1. Unless you are a high school student, remove your high school & graduation date. 2. Unless you graduated within the last five years, remove college graduation dates. 3. If you have an aol.com or yahoo.com email address, consider creating a free Gmail or Outlook account. 4. Remove outdated software skills (or software versions for you, IT job seekers!) If you’re questioning why age is such a turn-off to employers, think about it from their perspective. Drawing attention to 20 years of experience can imply that you desire a higher salary than another qualified

19. Trim Down Your Education Section A vast number of employers value experience over higher education Your Education section may be hindering you from landing the jobs you want. Why certain industries (like technology) require college degrees still baffles me! Much of the information learned in college will be obsolete in 5-10 years, but it’s still a prominent qualification that gives many job seekers anxiety. Your advanced degree is a HUGE accomplishment, but you need to be targeting your Education section to reflect the desires of the company. If you’re applying for a job requiring a bachelor’s degree but you’re listing your advanced degrees (e.g. masters or doctorate), you may be presenting yourself as overqualified or too expensive. Missing a required or preferred college degree? Using LinkedIn for personal branding, networking, and employer targeting can help you get your foot in the door and bypass ATS altogether!

20. Proofread & Edit For Human Readers Don’t get so keyword-crazy and start copying-and-pasting general statements from job postings directly into your resume. Tell your unique story without using the exact words and phrases verbatim from the job posting. A balancing act! Read through and proofread your resume for spelling and grammatical errors; as well as human readability. Does it sound like a robot wrote it, or does it sound like your unique story? Absolutely NO MISSPELLIED WORDS!

21. Update Your Resume Regularly How often do you update your resume? Every six months, update your resume to reflect changing responsibilities or achievements. Start keeping a list of any projects (large or small) or contributions made toward achieving company goals every month. When you complete on-the-job training or online courses to keep your skills fresh, add it to your resume. The key is to always be prepared to apply for a new and better job when it presents itself instead of scrambling to make a great first impression.

TYPES OF RESUME FORMATS Chronological Resume are great for people who have had a steady career path in the same field for a long period of time or are applying for jobs in similar fields and has few, if any, gaps in their employment history. Functional Resume are great for people who have started and stopped their careers and are facing gaps in their work history or are making a significant career change. Functional resumes are also great for people who are targeting a particular position and need a resume that highlight specific skills and abilities that directly relate. Combination Resume are great for people who are looking to make a career change and move from one industry to another. It’s also a great format for highlighting well-developed skills and talents that are relevant to a specific position. This is the best resume format for someone considered a master within their field. Source: https://theinterviewguys.com/best-resume-format-guide/

Chronological Resume Source: https://www.myperfectresume.com/resume/formats

Functional Resume Source: https://www.myperfectresume.com/resume/formats

Combination Resume Source: https://www.myperfectresume.com/resume/formats

Resume Formats How Long Should A Resume Be? No matter which of the three formats you decide to go with, it should fit neatly onto one single sided page without crowding. Of course, there are always exceptions to the rule, and in some (rare) cases (career changes, highly advanced technical fields, or individuals at the senior/executive level), a slightly longer resume is acceptable. Source: https://theinterviewguys.com/best-resume-format-guide/

The Latest Jobsites for Jobseekers in 2021 The Top 12 Best Websites For Jobs of 2021 1. Indeed: Best Overall 2. Monster: Runner-Up, Best Overall 3. Glassdoor: Best for Employer Insights 4. FlexJobs: Best for Remote Jobs 5. The Ladders: Best for Experienced Managers 6. AngelList: Best for Startup Jobs 11. ZipRecruiter: Another major job search site 12. CareerBuilder: Classic easy-to-navigate job site 13. Google For Jobs: Google Job Site 14. SimplyHired: Another job search engine 15. Facilities Crossing: A job site specifically for the Facility Management!! 7. LinkedIn: Best for Connecting Directly With Recruiters 8. LinkUp: Best for Up-to-Date Listings 9. Scouted: Best for Recent College Source: Graduates https://www.thebalancecareers.com/top-best-job-websites-2064080

6 Tips To Build a Facilities Management Resume 1. Customize Your Resume You're likely to encounter a wide variety of job titles ranging from the traditional "maintenance and service manager" to the more strategic "workplace experience manager.“ For instance, if the organization prides itself on using innovative technology in the workplace, talk about your experience using different tools and platforms. 2. Grab Attention With Your Objective Since the facilities management field spans virtually every industry, tailor your objective toward the specific industry and position you are seeking, utilizing words that both highlight your skills and match what the company is seeking. When using subjective words such as “excellent,” “motivated” and “seasoned,” provide real-world examples to back up these statements. AVOID FLUFF WORDS LIKE: “highly qualified”, “results-focused”, “effectual leader”, “has talent for”, “energetic”, “confident”, “professional”, “successfully”, “able”, “capable”, “suitable”, “competent” Source: https://www.iofficecorp.com/blog/facility-manager-resume

6 Tips To Build a Facilities Management Resume 3. Quantify Your Accomplishments While a long list of accomplishments may seem great on the surface, the reader may lose interest before they reach the most relevant points. Should you decide to leave all accomplishments on your resume, consider the order so as to ensure your most valuable assets get the spotlight right away. Using the term “facilities manager” is a broad term; get creative and use your prior experience to create titles that highlight your areas of expertise. Choose the most relevant terms to both prior history and the specific position you are currently seeking. For example: Facilities Operation and Maintenance Management, Facilities Engineering, Chief Engineer, Director of Facilities, Maintenance Engineer. Analyzing budgetary data. This includes maximizing returns on investments, reducing costs and increasing productivity. You also need to be able to track Key Facilities Management Metrics to demonstrate you are meeting key objectives like improving space utilization Source: https://www.iofficecorp.com/blog/facility-manager-resume and employee productivity while reducing costs.

6 Tips To Build a Facilities Management Resume 4. Highlight Your Career Accomplishments EXAMPLES: “Managed a 21 million annual budget, including maintenance, new projects and operation consumables.” “Served as team leader in 155,000 project to replace outdated and inefficient software programs, facilitating a more streamlined and productive approach in handling maintenance agreements, servicing tickets and communication across organization.” Or perhaps you: “Reduced contractor staff by 75% and annual costs by 250,000 by implementing an in-house training program for complex repairs and higher quality and safety standards.” Source: https://www.iofficecorp.com/blog/facility-manager-resume

6 Tips To Build a Facilities Management Resume 5. Highlight Your Leadership Skills Your role as a facility manager requires you to possess a wide variety of skills and leadership traits. You must show the reader you can make tough decisions, particularly when under pressure, supervise and motivate individuals, and communicate well with both executives and the broader workforce. Show the hiring manager how you used these skills: Critical thinking Project management Experience using workplace data Technology expertise Ability to work well with cross-functional teams Source: https://www.iofficecorp.com/blog/facility-manager-resume

6 Tips To Build a Facilities Management Resume 5. Emphasize Professional Development and Recognition While you'll never have all the answers, you need to demonstrate you know where to look to find them — and you're always learning. If you have professional certifications, make sure to include them on your facility management resume. Here are a few worth considering: Certified Facility Manager (CFM) Facility Management Professional (FMP) Sustainability Facility Professional (SFP) Qualified Professional of Corporate Real Estate (QPCR) Facilities Management Administrator (FMA) System Maintenance Administrator (SMA) Master of Corporate Real Estate (MCR) Source: https://www.iofficecorp.com/blog/facility-manager-resume Senior Leader of Corporate Real Estate (SLCR)

How to market yourself in 2021 7 best strategies for marketing yourself Choose a niche Become an expert Educate Build a social media following Be inclusive Look for speaking opportunities Get to know people Source: https://www.thebalancecareers.com/top-best-job-websites-2064080

With Effective Career Marketing . You won’t need a resume to get a job. Source: https://www.thebalancecareers.com/top-best-job-websites-2064080

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