Wall Plate & VoIP Project Overview Overview of the campus

Wall Plate & VoIP Project Overview Overview of the campus communications solution utilizing Wall Plate and Voice over Internet Protocol (VoIP) Prepared By Computing and Network Services Telecommunications and Network Infrastructure March 14, 2008

Road Map for Today Intros – Contact list What is “the Wall Plate Project” Process Flow Quick VoIP Overview Coming soon to your building .Schedule Ask Questions Anytime

Wall-Plate Project Network infrastructure improvements Successful deployments Funding Model Changes: – Wall-Plate Funding off-top – Port Charges Now Covered – No more leasing Incentive Pricing – for IP Phones at Wall-Plate Roll Out

Wall-Plate Project Life-cycle replacement of switches on a 5-year schedule. No big up-front investment. Only enterprise class switches deployed within the network. Switch maintenance including security updates, IOS updates, and special configurations. Upgrades and design changes to the network as needed. End-to-end monitoring and management of network performance, with early detection of problems and timely response. Seamless troubleshooting of network problems, end-toend. No finger-pointing. Support for the existing cable infrastructure. Note -- does not include new installations. Basic wireless services in all major areas of the wall-plate buildings Availability of VoIP phone services – must be Wall Plate

Wall-Plate Project: Process Initial Customer Contact HANDOUT Initial Meeting Sign Wall-Plate Memorandum of Understanding Yes Wall-Plate? Yes VoIP? Yes Ideal three to four months before start of project About one week per closet, may require customer interaction and varies with customer availability Provide customer with infrastructure report Document cabling and verify active port count Submit Telecom work order Document / Verification Verify phone counts and locations One to four weeks, requires customer interaction and varies with customer availability

IP Telephony Solutions for the University of Florida

Initial Deployment July 2003 SSRB SD WS-X-4013 UPLINK 10/100 CONSOLE BASE-TX UPLINK UTILIZATION 1 STATUS PSTN 2 UPLINKS ENABLED 1% RESET 100% 8 Port Voice T1 & Services Module 1X 2X 4X 5X 6X 7X 8X 9X PRI ProLiant DL380 G2 18.2-GB 15K ULTRA 3 SCSI 5 18.2-GB 15K 3 18.2-GB 15K ULTRA3 S CSI 18.2-GB 15K 1 18.2 -GB 15K ULTRA3 S CSI ULTRA 3 SCSI 4 2 ULTRA3 SCSI 18.2-GB 15K ULTRA3 SCSI 0 CM Publisher (DL380-G2) ProLiant DL380 G2 18.2-GB 15K ULTRA 3 SCSI 5 18.2-GB 15K 3 18.2-GB 15K ULTRA 3 SCSI 4 ULTRA3 S CSI 18.2-GB 15K 1 18.2 -GB 15K 2 ULTRA3 S CSI ULTRA3 SCSI 18.2-GB 15K 0 ULTRA3 SCSI VoIP Gateway (6608) CM Subscriber (DL380-G2) Cisco 3600 SERIES ProLiant DL380 G2 18.2-GB 15K 18.2-GB 15K ULTRA 3 SCSI 5 ULTRA3 S CSI 3 18.2-GB 15K 4 ULTRA 3 SCSI 18.2-GB 15K 2 ULTRA3 SCSI 1 18.2 -GB 15K ULTRA3 S CSI 18.2-GB 15K 0 ULTRA3 SCSI UF Gatekeeper (3640) Unity Voicemail (DL380-G2) PRI UF Conference Gateway (Radvision ViaIP) CTX SD WS-X-4013 UPLINK 10/100 CONSOLE BASE-TX UPLINK UTILIZATION 1 STAT US 2 UPLINKSENABLED 1% CSE RESET 100% 8 Port Voice T1 & Services Module 1X 2X 4X 5X 6X 7X 8X 9X PROLIANT DL 380 3 9.1-GB 10K ULTRA2 SCSI 2 9.1-GB 10K ULTRA2 SCSI 1 9.1-GB 10K LINK ULTRA2 SCSI ACT 0 9.1-GB10K ULTRA2 SCSI VoIP Gateway (6608) ProLiant DL380 G2 18.2-GB 15K 5 4 ULTRA3 SCSI 18.2- GB 15K ULTRA3 SCSI 1 8.2-GB 15K 3 ULTRA3 SCSI 18.2-GB 15K 1 18.2-GB 15K 2 ULTRA3 SCSI ULTRA3 SCSI 18.2-GB 15K 0 ULTRA3 SCSI CM Subscriber (DL380-G2) CM Backup (DL380-G1)

CallManager & Unity Voice Mail Redundancy SSRB ProLiant DL380 G2 ProLiant DL380 G2 18.2-GB 1 5K 5 18.2- GB 15 K 18.2-GB 15 K 18. 2-GB 15 K UL T RA3 SCSI ULTRA3 SC SI ULT RA3 SCSI 3 18.2-GB 15 K 1 18.2- GB 15 K UL T RA3 SCSI 18.2-GB 15K UL TR A3 SCSI UL TR A3 SCSI 3 18.2- GB 1 5K ULTRA 3 S CSI 4 ULT RA3 SCSI 2 18.2- GB 1 5K ULTRA 3 S CSI 5 18.2-GB 15 K ULTRA3 SC SI 4 1 1 8.2-GB1 5K 18.2-GB 15K UL TR A3 SCSI 2 UL TR A3 SCSI 0 0 CM Subscriber (DL380-G2) CM Publisher (DL380-G2) SD WS-X-4013 UPLINK 10/100 CONSOLEBASE-TX UPLINK UTILIZATION 1 PSTN STATUS (6) PRIs 1X 2 UPLINKS ENABLED 1% 8 Port Voice T1 & Services Module 2X 5X 4X hp proliant DL580g2 RESET UI D 100% 6X 7X Int Ext 9X 8X S YSTEM S CISCO 3 1 1 1 1 2 3 4 1 3 Cisco 7200 Series 2 1 2 2 3 4 4 3 4 2 3 4 4 1 2 3 4 5 6 7 8 5 6 7 8 2 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------I SD FAST ETHERNET INPUT/O UTPUT CONTROL LER MI FE D LE AB EN IA MC PC T EC EJ O SL T 0 R T K WE FE LE LIN RS AB U PO OK FE CP IO 0 I AU 1 LE AB EN EN Master Gatekeeper (7204VXR) 3 4 hp proliant DL580g2 UI D Conference Gateway (Radvision ViaIP) VoIP Gateway (6608) 2 Unity (DL580) 1 2 3 Int Ext 4 Exchange/AD (DL580) MEB FIF 18.2-GB 1 5K 18. 2-GB 15 K 18.2- GB 15 K UL TRA 3 SCS I 18.2-G B 15 K UL TRA3 SCS I 1 18.2- GB 15 K UL TRA 3 SCS I 4 1 8.2- GB 15K UL TRA 3 SCS I 2 UL TRA3 SCS I 0 CM Backup (DL380-G2) hp proliant DL 580 g2 UI D Ex t In t SD WS-X-4013 UPLINK UPLINK 1 2 10/100 CONSOLE BASE-TX UTILIZATION STATUS 1X UPLINKSENABLED 8 Port Voice T1 & Services Module 2X 4X 1% ProLiant DL380 G2 RESET 100% 18.2-GB 15K 18.2-G B15K ULT RA3 S C S I 5X 6X 7X 8X 1 18.2-GB15K ULT RA3 S C S I 3 4 Exchange/AD (DL580) hp proliant DL 580 g2 UI D Int ULTRA 3 S CSI 3 18.2-GB 15K 18.2-G B15K ULT RA3 S CSI 4 2 18.2-GB 15K ULT RA3 S CSI 5 9X 1 ULTRA 3 S CSI 2 0 Subscriber (DL380-G2) SYSTEMS Ex t CISCO 3 1 2 3 4 4 1 2 3 4 1 1 2 3 4 1 1 2 2 3 4 1 2 3 4 3 4 Cisco 7200 Series 1 (6) PRIs 1 8.2-GB 15K UL TRA3 SCSI 2 UL TRA3 S CS I 0 Subscriber (DL380-G2) 18.2-GB 15K UL TRA 3 SCS I 3 UL TRA3 S CS I 1 18.2-G B 15K UL TRA3 SCSI 4 18.2 -GB 15K UL TRA3 SCSI 3 18 .2- GB 1 5K CTX 5 18.2- GB 15K UL TRA3 SCSI 5 ProLiant DL380 G2 ProLiant DL380 G2 2 3 4 VoIP Gateway (6608) Unity Backup (DL580) 5 5 6 7 8 2 6 7 8 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------I SD FE D LE AB EN IA MC PC T EC EJ 0 OT SL FAST ETHERNET INPUT/OUTPUT CONTROLLER MI T K FE LE LIN RS U CP AB EN FE IO ER W PO OK 0 I AU LE AB EN VoIP Gatekeeper (7204VXR)

VoIP: New Installations Rinker Hall – New Law School – New Bridges – ERP Group -- New HPNP – New (HealthNet) Orthopedics – New (HealthNet) Cancer Genetics – New (HealthNet) Gerson Hall – New Library West – New HUB – New Human Resources – New Pugh Hall – New Nano Research Facility – New

VoIP: Centrex Migration Microbiology – Migrate University Police Stuzin Hall – Migrate Student Financial Services – Migrate Rhines Hall – Migrate Reitz Union – Migrate College of Business – Migrate Remaining Weimer Hall – Migrate Department – Migrate Children’s Oncology Group -- Migrate Library East – Migrate Marston Library – Migrate

VoIP: Wall-Plate Migration Fine Arts A, B, C, D Music Building Anderson Hall Griffin-Floyd Hall Keene-Flint Hall Weimer Hall O’Connell Center Performing Arts Florida Museum Career Resource Center Psychology Building Grinter Hall – 1st Floor Physics Building

Cisco IP Phone 7940G Transaction type worker office cubicle Medium telephone traffic Two lines: mix directory numbers or speed dial, call waiting Display area: pixel display with dynamic feature access using “soft keys,” additional display area for value-added services and applications 24 user-selectable ringers Full-duplex hands-free Built-in headset connection 10/100BaseT, two-port Cisco Ethernet switch Inline power-compatible

Cisco IP Phone 7960G High or busy telephone traffic Six lines—mix directory numbers or speed dial, call waiting Display area: pixel display with dynamic feature access using “soft keys” Additional display area for value-added services and applications Info key for “on-line” help with features 24 user-selectable Ringers Full-duplex hands-free speaker Built-in headset connection 10/100BaseT, two-port Cisco Ethernet switch Inline power-compatible

Cisco IP Phone 7914 Expansion Module Fourteen button add-on module for Cisco IP Phone 7960 Each of the 14 illuminated buttons are programmable as a line appearance (DN). Each button not programmed as a DN key may be programmed as a speed dial button A maximum of two modules per Cisco IP Phone 7960 may be configured – extending the Cisco IP Phone 7960 to 34 buttons Large LCD display for directory numbers and speed dial names

Cisco IP Conference Station 7936 IP-based full-duplex hands-free conference station Small to medium-sized conference rooms or offices Standard Features -Call hold - Call transfer - Call release - Mute - Conference (ad-hoc and meet-me) - Call park - Pick up

VoIP Wireless Phone 7921 Multi-line appearance (six ES T extensions/speed dials) -1 2 9 7 Calling name and number display l de o Call waiting wM e N Call forward Call transfer Three-way calling (conference) Pre-dialing before sending Redial Call hold / resume Call mute Call park Call pick-up / group pick-up "You Have Voice Mail" message on display G N I T

CallManager User Options

VoIP Attendant Console An application that allows the attendant to quickly accept and dispatch calls Larger / High Volume Users

IP Call Center – 392-HELP

Emerging Applications Softphone – a software-based application that delivers enhanced telephony support through personal computers – application endows computers with the functionality of IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the network – UF currently testing

Emerging Applications Video Telephony – video telephone calls are just like regular phone calls – call features like call forward, transfer, conference, and hold are now available with video and are all initiated through the IP phone – Approx. 18 months

VoIP Summary Convergence – Maximizes UF investment in network Cost Savings – Lower operating costs New Services – Positions UF to take advantage of new applications on an enterprise wide basis

Schedule Newins-Ziegler – completed; VoIP deployed McCarty D – in process; VoIP will be deployed Frazier-Rogers – in process IFAS Fisheries & Aquatic Sciences – Millhopper – starting now Microbiology – refresh; WP port add – May 2008 Rolfs Hall – September 2008 Aquatic Foods – October 2008 Entomology Nematology – October 2008 Fifield – January 2009 McCarty A / B – Early 2009 Newell -- December 2009 Complete Schedule: – http://www.cns.ufl.edu/wallplate/WP-Building-Schedule.pdf

QUESTIONS? Project Info: http://www.cns.ufl.edu/wallplate/ Contact: Todd Hester CNS-Telecom & Network Infrastructure Email: [email protected] Phone: 352.392.2341 John Madey CNS-Telecom & Network Infrastructure Email: [email protected] Phone: 352.273.1113 http://www.cns.ufl.edu/telecom/