VoIP WITHOUT COMPROMISE Verizon Voice over IP Presenter Date

VoIP WITHOUT COMPROMISE Verizon Voice over IP Presenter Date PTE16211 01/15 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 1

Growing Businesses Need More Capable, Diverse Communications Globalization and the growing adoption of cloud services is creating a need for advanced global networking to meet evolving communication requirements. Today’s businesses are challenged to find cost-effective ways to grow their business: Creating a more efficient collaboration between remote locations. Seeking better ways to support and manage current and future communications Patching together service providers to enable geographic reach and portfolio of services to enable communications and collaboration they need. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3

Customers Expect A More Convenient, Reliable Experience A growing number of customers expect more from their interactions with businesses: Communicate with businesses when, where, and how they want. Utilize rich, mobile communication and collaboration services. Experience flexible, reliable, and interactive customer service. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4

Today’s Business Communications Can be Complicated Customers are struggling to juggle with Unified messaging, video, audio, web conferencing making communication demands no simple task as IT faces its own challenges: Individual end-user demands from different business units Network requirements are increasing while IT staff is decreasing It’s difficult to justify system replacement costs. They’re expected to improve customer service and reach while consolidating operations. Accommodating growth means added complexity from multiple networks and providers. They’re already required to provide global reach and depth of services as needed by their business. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5

Businesses Need a New Approach to Communications Businesses need a solid foundation for communications today, to enable the robust communications they’ll need tomorrow: Efficient collaboration between remote locations. Successfully execute go-to-market strategies. Adapt to the changing market conditions. Control operational expenses. Improve customer service/reach. Create business continuity plans for the network. Simplify multiple networks and providers. Enable a platform for future technologies. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6

VoIP Is the Platform For Communications Growth By implementing VoIP, businesses can: Scale technology when, where, and how business needs change. 85.1B Customize business continuity plans with flexible design and configurable features. Drive cost savings with local and long distance capacity sharing. Forecast of the combined business and residential VoIP services market by 20171 Justify costs for replacing outdated, high-maintenance phone systems. Build a foundational path to Unified Communications. Sources: 1. Infonetics Research VoIP services market getting boost from cloud telephony, hosted UC, SIP trunking. April 2013 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7

VoIP: The Foundation For Unified Communications and Collaboration Legacy telephony / messaging platforms New UC&C platforms and solutions VoIP deployment projects are driven by the increasing popularity of applications such as mobility, rich collaboration, videoconferencing, and telepresence etc. “The worldwide unified communications and collaboration (UC&C) market is increasingly facing changes emanating from what IDC calls the "3rd Platform" of IT growth and innovation—built on mobile devices, cloud services, social business applications, and big data / analytics.” Sources: IDC: The Unified Communications and Collaboration Market Moving Forward, November 2013. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8

Verizon Provides VoIP Without Compromise We remove the limitations of having to choose between international reach and depth of service. We provide a robust portfolio of VoIP services combined with expansive network reach, enabling businesses to scale when, where, and how they need. Now you can expand connections to more people in more places on your terms. “Geographic reach remains a key evaluation criterion for global network service providers, including both breadth of reach into emerging markets and depth of coverage in established markets.” Sources: Gartner. Magic Quadrant for Global Network Service Providers March 2014 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9

Verizon VoIP Trunking Services Helping You Realize Cost Savings Opportunities Shared Capacity IP Routing Design Pricing Plans Administrative Tools Burstable Enterprise Shared Trunks (BEST) Feature VoIP IP Enterprise Routing (VIPER) Multi-Site, Multi-Country Deployment Verizon VoIP facilitates value and cost control at various levels across the organization. Reporting Share local and long distance trunks across your regional enterprise; not just at hub sites. Enabling call cost reductions for calls to other VoIP customer VIPER enabled locations. BEST Intra-company OnNet Routing Provides a costeffective means to handle unexpected spikes in call volumes. Enabling call cost reductions for calls between your enterprise locations. Centralizing control of the enterprise traffic and reducing the number of trunks required. Shared Long Distance Minutes Provision tiered concurrent calls and share the long distance minutes across sites. Converged Access Leverage converged voice and data access to gain efficiencies. Detailed traffic reports can help you fine-tune network utilization, including reduction of concurrent calls at each site. Management Dashboard Integrated Access Console provides access to features such as call forwarding and intercept, allowing more control during those unplanned outages. Sufficient call capacity, site bandwidth, and Integrated Communications Package required for BEST/BEST . Call resources can be shared/increased between your U.S. or European sites. Terms and conditions apply. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10

Verizon VoIP Trunking Services Streamlining Your Day-to-Day Operations Helping transform how you manage your business: Design / Implementation Service Management Customer Support Leverage enterprise-level concurrent-call capability to reduce site-level concurrentcall definition. Monitor local/LD concurrent call utilization across your enterprise to help improve performance. Leverage our 24x7 specialized VoIP repair and engineering teams. Implement VoIP at virtually all your sites, including call centers with auto dialers around the globe. Manage features quickly and easily via a customer administrator web portal Implement a centralized design to centrally control services across sites in region. Leverage cost savings from VoIP Trunking services and BEST to fund your CPE and network transformation. Reduce move, add, change requests with enterprise-level concurrent calls. Implement multi-site, multicountry design to streamline management / staffing across borders. Log into the customer administrator portal to manage features. Submit and check status of trouble-ticket reports via phone or web. Leverage the help desk to make move, add, changes to your VoIP configuration. Consolidate vendor management. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11

Verizon VoIP Trunking Services Enabling Organizational Efficiencies Helping transform your support organizations: Development and Deployment Low-level design documentation IP Trunking consultation and integration with UC vendors Active participation on design and migration calls Assistance with SBC design and implementation Guidance with PBX integration and creation of test and migration plans Accounts Payable Contract Management Consolidate vendor payments with a reduction in suppliers. Streamline contract views across your locations with global contracting. Leverage enterprise-level features and shared minutes to reduce the number of billing elements. Streamline your cost forecasting by implementing a tiered pricing plan with bundled long distance minutes that can be shared across your business to create predictable billing patterns. Simplify contract negotiations with a common pricing and discounting structure across regions. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12

Verizon VoIP Trunking Services Keeping Your Business Ready for Business VoIP Business Continuity features have you covered with a multi-layer design approach SIP Layer Create virtual Trunk Groups to Verizon VoIP network and establish routing/failover plan in the event of CPE, access or Verizon network outages. Network/Telephone Number layer Re-direct inbound calls in event of location-level outages using call-intercept or call-forwarding options which can be preconfigured and activated via web portal. Access / Transport Layer Add dual-circuit configurations, which allow customers to automatically route traffic to alternate circuit in event of failure on primary path. Consider leveraging Verizon Wireless for backup access. Customer Premises Equipment Leverage high-availability router and IP PBX configurations to maintain site survivability in event of router or other equipment failure. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13

Why Verizon VoIP 12 Years Experience Designing, Implementing, and Supporting Business-Grade VoIP Solutions 36% of Fortune 1,000 Healthcare companies. Seven of of the top 10 28% of Fortune 1,000 Retail companies. Seven of the 10 Demonstrated Scale 70,000 active VoIP sites Nearly 6 million telephone numbers 100,000 tel. numbers (on average) ported onto VoIP monthly More than 5,000 customers around the globe Commitment to Innovation First-to-market, innovative IP-enabled feature BEST Multi-site, multi-country centralized designs Leading reporting and management tools 49% of Fortune 1,000 Finance companies. Nine of the top 10 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14

Verizon VoIP Solutions Delivering Results for Businesses in 16 Countries Providing VoIP solutions to major industries—financial services, insurance, manufacturing, healthcare, real estate, retail, and more. Helping customers manage CAPEX and OPEX, while creating richer customer experiences by deploying a combination of solutions with Verizon VoIP. Customized VoIP Solution Examples: – Combine customer heterogeneous TDM PBX and IP ready Telephony into a Unified VOIP environment. – Leverage professional services expertise to transform customers VOIP environment and to set the foundation for centralized UC&C deployment. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15

Case Study: Medical Staffing Company IP Trunking Design Customer Profile: Customer Challenge: Large medical staffing firm with 80 locations. The company needed to reduce costs, adapt to changing industry, and improve customer service. Customer Strategy: Drive business efficiencies with improved IP Trunking design. Verizon Solution: Migrated to a centralized IP PBX design. Centralization of core communication assets allowing for reciprocal failover between data centers and load sharing distribution. Added BEST feature and deployed just one concurrent call at each remote site and remaining ports at the hub location greatly streamlining network management and reducing total trunks across the enterprise. Created administrator portal to closely monitor local/long distance concurrent call port utilization across enterprise during the peak busy hours. Leveraged Cisco UC&C (routing, scripting, and IVR component) within the contact center environment using professional services support for helpdesk environment. RESULT: Increased IP Trunking flexibility and improved overall business agility. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16

Case Study: National Retailer IP Trunking with BEST Customer Profile: Customer Challenge: Large U.S. retailer with 6,000 stores. The company had an average of 14 local telephone lines per store and customers were still getting busy signals. They also needed to centrally manage local services across their enterprise. Customer Strategy: Eliminate busy signals and reduce costs with new telecom. Verizon Solution: Verizon IP Trunking leverages VoIP for features such as Inbound Failover, where calls are automatically forwarded to another IP address for business continuity and disaster recovery. Deployed a cost-effective IP PBX design with direct SIP connectivity to avoid purchase of TDM gateways. Retailer manages voice services across their enterprise via centralized IP Trunking design and management. An expansive local footprint enabling a high local hit rate. BEST feature delivered across four time zones for compelling network trunk efficiencies: Reduced trunks from 10-16 per site down to one per site. RESULT: Improved customer experience, store productivity, and provided cost savings. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17

Appendix Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 18

Customer Challenges Before VoIP Trunking Services Operational challenges before transformation: Separate physical voice and data service facilities for each site Public Switched Telephone Network This translates to: Separate pricing plans/contracts within region. Management of separate data network/facilities. Overprovisioning of voice trunks required for busy hour, since there is no option to share across time zones. Limited DR options for voice services in event of CPE outage. No unified “path” for new applications like video and conferencing. New York City Boston Chicago Denver Customer IP Network Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 19

Customer Transformation The Power of VoIP Trunking Services from Verizon Network transformed after migration to IP Trunking addressing operational challenges: Consolidated voice/data network with Verizon’s VoIP Trunking Services This translates to: Single enterprise-level contract / billing / ordering for all sites. Management of single network for all voice / data applications. Fewer voice channels needed to support busy hour since they are shared in the cloud. More disaster-recovery options to failover incoming traffic through IP-based routing. Unified access to new applications like video and New York City audio conferencing. IP Contact Center Public Switched Telephone Network UCCaaS Verizon VoIP Network Open Video Communications and IP Conferencing Customer IP Network Boston Chicago Denver Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 20

Verizon VoIP Portfolio VoIP Trunking Services Verizon’s flexible service portfolio supports a mix of legacy and IP-enabled CPE solutions, allowing for an evolutionary transformation. Verizon VoIP Trunking Services IP Trunking IP Integrated Access Designed for customer locations equipped with an IP PBX Supports native SIP Trunking interface Eliminates the need for additional TDM enterprise gateways or TDM cards, and the associated maintenance costs Supports centralized and decentralized configurations Designed for customer locations equipped with Key or PBX systems Supports Verizon or customer-provided gateway/IAD interface Allows for a more evolutionary transition to full IP-enabled CPE With Verizon VoIP: Enterprise-level features and management “in the cloud” allow you to leverage the benefits of SIP now, even if you have sites with legacy equipment. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 21

Verizon VoIP Trunking Services VoIP Infrastructure Highly available infrastructure: Geographically redundant and highly available network elements Almost 100 redundant network gateways Over 110 application, network, and redirect servers VoIP Media Gateways and Gateway Controllers Seattle Boston (Charlton, Cambridge) Detroit Chicago Cleveland (Bensenville, Riverdale) (North Royalton) (Downers Grove) H Pleasant Hill H H San Francisco (Hayward) H H Omaha Sacramento Denver H Pittsburgh H Indianapolis H Cincinnati IndependanceSt. Louis Charlotte H H Los Angeles (Irvine, Rialto) Greensboro (Kernersville) H Raleigh / Durham Dallas (Irving, Richardson) H Jacksonville H Tampa Houston Nortel PassportoIP V Gateway (PVG) (GNS or VzB) Nortel CS2KoIP V Controller (GNS or VzB) V / Local & LD Hybrid H Nortel CS2KoiP Other V oIP Gateways (Cisco 5300 / 5400) Specialized VoIP repair and engineering teams with leading-edge troubleshooting tools Investments Network expansion and resiliency initiatives Network alarming and monitoring tools Atlanta Phoenix H Honolulu H H New York City (Elmsford) Newark Philadelphia H (King of Prussia, Wilmington, Pottstown) Washington, DC Over 600 network SBCs with hundreds of thousands of network SBC ports available today and continued expansion H H Orlando (Auburndale) Pompano Beach Ft. Lauderdale H Miami Note: There are also over 280 ***VERIZON*** PVG gateways across the U.S. Service delivery automation and reporting to enhance network planning resources Significant capital investment in troubleshooting tools to help accelerate repair times Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 22

Verizon VoIP Trunking Services Leveraging Global Vendors You Know and Trust Working experience with certified equipment. Field-trial and interoperability lab tests for uncertified configurations. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 23

VoIP Trunking Services Resources to Plan and Execute Your UC Transformation Verizon provides full end-end support options so your company’s transformation is a success every step of the way. Phase #1 Evaluation Scale: 150 VoIP sales and technical specialists Expertise: Experienced and specialized VoIP professionals offer you support Tools: Comprehensive resources to address your company’s complete UC and networking needs Phase #2 Requirements Definition Consulting: UC transformation engagement to provide in-depth plan and support for end-toend solution Planning and Design: Network evaluation, business planning Phase #3 Service Selection Phase #4 Deployment Installation: Project management services, optional CPE installation and configuration support, service delivery engineering support, and site surveys IP Trunking / IP Integrated Access IP contact center IP conferencing Video services Managed services WAN/LAN/router Managed service IP PBX/SBC Hosted security Training: On-site and online Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 24

Verizon VoIP Trunking Services Expertise to Help You Realize Your UC Goal Professional services to assist in development and deployment of your Unified Communication transformation Documentation Expertise Low-level design documentation Expertise on Verizon IP Trunking and its integration with different UC vendors: Cisco, Avaya, Microsoft Lync Active Participation Design and Implementation Customer Guidance Participation on design and migration calls Assistance with SBC design and implementation Assistance with PBX integration, creation of test and migration plans Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 25

Verizon VoIP Trunking Services Development Focus Areas Features Support Network Enhanced business continuity capabilities and design flexibility Hosted network feature expansion VoIP IP Enterprise Routing on-net expansion Increased systems automation and service delivery automation Continued VoIP network investment around the globe Expanded certified access options Continued growth of sales, support, and technical VoIP specialists Continued expansion of premium, professional, and managed service Customer administrator portal enhancements Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 26

Verizon VoIP Trunking Services Verizon Wireless Connected VoIP Provides Voice over IP (VoIP) calling to any Verizon Wireless telephone number with no additional per-minute usage charges. Verizon Wireless Telephone Number SOLUTION OVERVIEW Call from U.S. Verizon Enterprise Solutions VoIP sites to any Verizon Wireless subscriber without incurring per-minute usage charges. Verizon Wireless Network YOUR BENEFITS Incremental cost savings opportunities for your business No need to predefine eligible wireless telephone numbers Tracking of your on-net savings on the VoIP reporting portal A foundation for additional VoIP wireless integration Network SIP SIP Application Redirect Servers Servers Servers Verizon VoIP Network Session Border Controllers PSTN Gateway Verizon VoIP Customer Public Switched Telephone Network (PSTN) Internet or Private IP Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 27