User Research Findings

User Research Findings

Overview Background Study goals Methodology Participants Findings Recommendations 2

Background What is a Usable Site? Usable sites allow users to: Find what they need Recognize and understand what they find Use the information to accomplish their goals. 3

Background UCD helps create products that are relevant to users and easy to use by focusing on user needs at every stage of development. 4

Background [ADD image of the product you are testing here] 5

Background 1.User Research Data-driven understanding of key audiences and their top tasks on our site 2.User Experience Testing Watch key audiences interact with our site; identify usability issues 3.Site Improvements Implement recommendations; test improvements to ensure effectiveness 6

Background [Briefly review the data sources you examined to complete your user research and explain how the user research informed your study design] 7

Goals [Go over the goals for the usability study.] 8

Methodology A usability study is a research activity in which: 9

Study Participants [Table with the main characteristics of each study participant (gender, age, job, etc.). Remember to use participant codes instead of participant names to protect anonymity.] 10

Findings [Detail your main findings in this section. Generally findings are organized by category; for example: Positive findings Success metrics (graphs/tables of success rates by scenario/participant; System Usability Score, NetPromoter score) Navigation and information architecture issues Search issues Language and content issues Design issues Perceptions and consequences Typically, plan 1-2 slides per finding. Your findings pages should include participant quotes and counts – e.g. X out of X participants went here instead of here – to illustrate your findings.] 11

Findings - EXAMPLE Users experience technical problems on the site 5 out 6 users experienced technical problems. The site doesn’t work properly in some browsers. IE experienced the most hiccups. Performance slowed when search returned a high number of results. 12

Findings - EXAMPLE Search results are overwhelming and not helpful “Too many choices to pick from.” Top results are not relevant. 13

Recommendations [Detail your main recommendations for improving the site in this section. Provide screen shots of sites that are good examples of each recommendation where possible.] 14

Recommendations - EXAMPLE Make the publication ordering process more intuitive Flexible: Consider allowing users to order more than 5 publications Familiar: Use an ordering model that is familiar to users 15

Questions & Discussion [Questions and discussion] 16