The Global Presence: Managing the International Risks of

The Global Presence: Managing the International Risks of Faculty, Staff and Students Jaime Molyneux Director of International Risk Management The University of Pennsylvania U N I V E R S I T Y R I S K M A N A G E M E N T A N D I N S U R A N C E A S S O C I AT I O N 2014 Mid-Atlantic Regional Conference Baltimore, MD

The “Full-Timers” UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

International Travel Risks Injury / Illness Public Health Emergency Mental Health Emergency Fire/Facility Disaster Opportunistic Crime Weather System Violent Crime Political Unrest/Riots Car accident Sexual Assault Natural Disaster Terrorism Missing Person/Kidnapping UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Why now? UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

The Game Has Changed Now Then Study Abroad “University Affiliated Travel” Travel Warning Countries High Risk Regions Pick-pocketing Cyber Security UK, Spain, Germany Embassy Assistance China, India, Israel, Brazil University Assistance UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

The Game Has Changed Duty of Care Who are they? Where are they? What are they doing? Are they well informed? UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

The Game Has Changed Travel Tracking Risk Assessment Committee International Risk Analysts International Travel Policy Restricted Regions List Trip Leader Training/Manuals International Incident Collection Emergency Assistance Provider(s) Emergency Response Procedures Emergency Response Team UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

International Risk Management Assess Prepare Respond Recover UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Assess Regional Risk Assessment (“Scanning & Monitoring”) Monitor World Events U.S. Department of State Guidance Non-U.S. government guidance Private Security Analysts, Regional Risk Ratings Programmatic Risk Assessment Facilities/Housing Emergency Response Capability Policies & Protocols Travel Restrictions Required Trainings UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Prepare Pre-Departure Training & Consultation Travel Warnings, Risk Ratings, Security/Medical Threats Risk Mitigation Strategies One-on-One Consultation, Group Presentations University Resources (e.g. insurance information, visas, vaccinations, etc.) Emergency Procedures Trip Leader Training Expectations of Role Responding to Emergencies UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Respond Travel Tracking Emergency Outreach Emergency Procedures Assistance Providers Insurance Providers Response Team (at home) Response Team (on the ground) UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Recover Ongoing Care Medical, Security, Legal Assistance Emotional Support Evacuation/Repatriation Supporting Parents and the University Community Academic Impact Financial Assistance International Incident Collection Debrief (revise protocols/policies as needed) UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

In Summary The game has changed: more faces, more places Travel risk is less about the destination, more about the traveler Be strategic Collaborate: leverage internal/external resources Have a team Have a plan (and practice it) UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Tools You Can Use Site Visit Checklist Trip Leader Checklist Emergency Plan (the “one-pager”) UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Tools You Can Use U.S. Government U.S. Department of State Embassies & Consulates Overseas Security Advisory Council (OSAC) Office of Foreign Asset Controls (OFAC) Smart Traveler Enrollment Program (STEP) StudentsAbroad.state.gov Center for Disease Control (CDC) FBI: Safety & Security for U.S. Students Traveling Abroad Foreign Governments (U.K., Australia, Canada, etc.) Security Agencies Online News (Al Jazeera, All Africa, CNN, BBC, LAHT, NYTimes) Weather & Natural Disaster Centers (GDACS, USGS, PTWC) UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Global Incident Management Team Core Members Executive Director, Office of Risk Management & Insurance Executive Director, Global Support Services Deputy Chief, Penn Police Director, Penn Abroad Director, Student Intervention Services Director of International Risk Management Advisory Council Office of General Counsel Office of the Provost Office of Student Affairs Office of Global Initiatives Student Health Services Counseling Services International Students & Scholars Privacy & Compliance Public Affairs, Penn Health System University Chaplain VPUL Communications University Communications UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD

Thank you Jaime Molyneux The University of Pennsylvania [email protected] 215-573-6122 UNIVERSITY RISK MANAGEMENT AND INSURANCE ASSOCIATION 2014 Mid-Atlantic Regional Conference Baltimore, MD