Thank you! I hope you found this workshop helpful. As a way to say

Thank you! I hope you found this workshop helpful. As a way to say “thanks” to friends and followers, we’ve set up Amazon’s “Kindle Match Book” – buy the Print and EBook together for great savings. Enjoy! - Carol Buehrens Amazon amzn.com/099102740X “Happy R.A.V.I.N.G. Customers! is a handson, user friendly book about delighting your customers. It provides a simple process for anyone to get started with this important work, with great real time examples, tools, templates, and checklists” – Karyn Furstman, VP Agent & Customer Experience, Safeco Insurance Customer Experience Beyond Journeys – Essential E’s: Emotion, Efficiency, Engagement To request a workshop for your company Contact Carol directly at [email protected]. Customer Experience Workshops can be customized for your company, and include: - Business Differentiator: Customer Experience Strategy, Goals and Objectives Customer Experience Journey Mapping, Your Road to Success Who’s Your Customer? Developing Customer Experience Personas Wave Your Magic Wand, Innovate Your Customer’s Experience Wearing Your Customer Hat, Starting Customer Advocacy at Your Company Beyond Journeys with Essential E’s – Experience Emotion, Efficiency, Engagement Buying multiple books? Happy R.A.V.I.N.G. Customers! can be ordered in bulk quantities for distribution to your employees, corporate development and training sessions, and during Author presentations. Contact [email protected]. For additional book information, media content and reviews, see happyravingcustomers.com. 2014 Carol Buehrens Bonus companion workshop templates to the book Happy R.A.V.I.N.G. Customers! by Carol Buehrens

Customer Experience - Ecosystem Map Grow your own Happy R.A.V.I.N.G. Customers! Your Customer Journey Ecosystem Map Tool allows you to capture the “E”ssentials – Experience, Emotion, Efficiency, and Engagement. This template contains icons to drag and drop into place, or to cut out for a fun “cut & paste” workshop activity. Zoom out and you’ll see the drag and drop images located on the left side of your slides. Find the cut-out sheet on the last page. 1 3 The The last last page page has has cut cut and and paste paste icons. icons. Use Use to to host host your own fun workshops! your own fun workshops! Easy Easy to to use icons use icons located located on on the the side side 2 Just Just slide slide images images into into place place –– it’s it’s aa snap! snap! Click Click and and type type [email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps 2014 Carol Buehrens

Customer Experience - Ecosystem Map Page 3 [email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps 2014 Carol Buehrens

Customer Experience - Ecosystem Map Page 4 [email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps 2014 Carol Buehrens

Customer Experience - Ecosystem Map Page 5 [email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps 2014 Carol Buehrens

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