Survey Results: How Are Businesses Using SharePoint? Survey

Survey Results: How Are Businesses Using SharePoint? Survey – Fall 2011

This is our 3rd survey August 2010 January 2011 Sept 2011

2100 participants. Thank You.

% It’s Not the Stats that Count #SPSurvey

Your primary role with SharePoint? Developer End User IT Pro SharePoint Analyst Other 18% 11% 37% 34% 10%

Survey Demographics Industry Organization Size Less than 100 100 to 499 500 to 999 1,000 to 4999 5,000 to 9,999 10,000 or greater 19.8% 19.3% 10.1% 20.9% 8.7% 21.2% Region APAC 9% EMEA 24% % Americas 67% Utilities Consumer Packaged Goods or Retail Energy Software Development 2.0% 4.0% 5.4% 10.9% Education 5.6% Financial Services / Banking Public Sector (state, local or federal government) 8.0% 15.0% Healthcare 10.0% Manufacturing (discrete or process) 10.6% Insurance 6.3% IT Services / Consulting 22.2%

Next Question: First Question: Versions

Question Are you currently using or considering using SharePoint within your organization?

What is primary platform? 81% 43% 43% 43% 49% 8% SharePoint 2007 SharePoint 2010 Aug-11 Jan-11 Sep-11

SP2010 deployments outpace SP2007. #SPSurvey

Next Question: Capability

Question How are you currently using, or plan to use, your SharePoint investment?

Using or plan to use SharePoint for? Platform for custom applications 46% Business intelligence / dashboards 48% Social, community, collaboration 53% Business process management 54% 67% Workflow 78% Portal, communication & web content management 61% Enterprise content management 31% Content repository only 0% 10% 20% 30% 40% 50% 60% 70% 80%

Next Question: Challenges

Question What do you believe is the most challenging issue with your SharePoint implementation?

Most Challenging? 18% Strategy 25% Adoption / Training 13% Governance Integration / Customization Dev Time User Interface 0% 8% 12% 9% 5% 10% 15% 20% 25%

#spc11 Why is end user adoption so challenging?

#SPSurvey Do you need a business strategy?

Next Question: Training

Question Rate the end user satisfaction with your SharePoint training programs

Training? 50% 45% 44% 40% 37% 35% 30% 25% 20% 13% 15% 10% 6% 5% 0% We don't have a training program Not satisfied Content/Comfortable Very Satisfied

44% “We don’t have a training program.” #SPSurvey

Next Question: User Experience

Question Which statement best represents your opinion of the SharePoint user application experience?

The user application experience? Not Important Inadequate - no Great - no 0.6% time/resources to improvement improve needed 4.7% 15% Inadequate/Need 3rd Party 16% Somewhat Adequate Requires In-house design 63%

#SPSurvey 15% 63% Somewhat Adequate User Experience Great User Experience

Next Question: Applications

Question Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?

Add-on apps for SharePoint? Top 6 answers Workflow/BPM 43% Search/Analytics 30% Back-up support 30% Data migration tools Security and rights management Archiving (long-term retention of content) 0% 26% 24% 18% 10% 20% 30% 40% 50%

#1 Workflow / BPM Move it. #T2 Search / Analytics #T2 Backup Support Find it. Save it. #SPSurvey

Next Question: Cloud

Question Do you have any plans that include SharePoint in the cloud?

SharePoint in the Cloud 70% 65% 60% 50% 40% 30% 20% 15% 10% 7% 8% Already using Office365 with SharePoint Considering hosted SharePoint offering 5% 4% Already using hosted SharePoint offering Considering other Cloud solutions 0% No Plans Considering Office365 with SharePoint

#SPSurvey 35% Considering or using Office 365 or hosted SharePoint

Question Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?

Mission-Critical Documents in SharePoint? Aug-10 Sept-11 None 11% 8% 14% 1-25% 38% 33% 42% 25-50% 24% 27% 22% 50-75% 18% 23% 14% 75-100% 9% 10% 9% Jan-11

23% say over half the documents in SharePoint are mission critical #SPSurvey

Strategic value of SharePoint content Need for SharePoint business strategy? #spc11

Next Question: Data Access

Question How do you expose legacy or other application data to your SharePoint users?

Exposing legacy or other applic data? Access data through a separate native legacy/application interface 18% SharePoint Data is integrated into a different system and pulled by users from that system 9% Some legacy data is accessed through SharePoint 34% Access all legacy and new data through a single, integrated user interface within SharePoint 7% 28% External data is currently not available Other 3% 0% 5% 10% 15% 20% 25% 30% 35%

Access to all or some legacy data through SharePoint 35% #SPSurvey

Next Question: Most Beneficial

Question Which capability within SharePoint 2010 do you believe has been / will be the most beneficial?

Most beneficial capability? Better support for standards Enhanced scalability and storage 5% 7% Improved content search and navigation across site collection boundaries Improved business to IT collaboration with SharePoint Designer 2010 and Visual Studio 2010 20% 9% 17% Improved workflow design and deployment Simplify line-of-business application or proprietary system integration 12% 17% New and improved application development experience Enhanced social computing tools 0.0% 13% 5.0% 10.0% 15.0% 20.0% 25.0%

#1 Content Search #T2 Workflow Design #T2 App Development Find it. Move it. Create it. #SPSurvey

Next Question: Process Maturity

Question Describe the level of business process maturity within your SharePoint environment.

Business Process Maturity? 45% 42% 40% 37% 35% 30% 25% 20% 15% 12% 10% 5% 5% 5% Predictable Optimizing 0% Initial Managed Defined

Departmental “No Code” Workflows 37% #SPSurvey

Next Question: Breadth

Question How widespread is the deployment and usage of SharePoint within your organization?

How widespread? 70% 58% 60% 50% 40% 30% 20% 20% 10% 0% 12% 3% Team or single SharePoint project site Limited/ Several departmental use departments (4 or (1 to 3) more) 8% Regional Enterprise-wide

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