Social Networking Security Adam C. Champion and Dong Xuan CSE 4471:

Social Networking Security Adam C. Champion and Dong Xuan CSE 4471: Information Security Based on material from H. Townsend (Kansas State U.), G. Bahadur et al. [1], NSA, and U.S. Dept. of State.

Outline Overview of Online Social Networking Threats and Attacks Defense Measures

Online Social Networking (OSN) Online Web services enabling people to connect with each other, share information – Common friends, interests, personal info, – Post photos, videos, etc. for others to see – Communicate via email, instant message, etc. Major OSN services: Facebook, Twitter, MySpace, LinkedIn, etc.

“MySpace is a place for friends.” “MySpace is Your Space.” “MySpace keeps you connected.”

“Giving people the power to share and make the world more open and connected.”

“Twitter is a service for friends, family, and co-workers to communicate and stay connected through the exchange of quick frequent answers to one simple question: What are you doing?”

“Your professional network of trusted contacts gives you an advantage in your career, and is one of your most valuable assets. LinkedIn exists to help you make better use of your professional network and help the people you trust in return.”

“Delicious is a Social Bookmarking service, which means you can save all your bookmarks online, share them with other people, and see what other people are bookmarking.”

OSN Popularity Over 900 million Facebook users worldwide [6] – Over 150 million in U.S. [5] – Over 450 million access via mobile [6] – 300 million pictures uploaded to Facebook daily [6] Over 140 million Twitter users; over 340 million Tweets sent daily [7] Over 175 million LinkedIn members in over 200 countries [8]

Benefits of OSN Communication Vast majority of college students use OSNs – Organizations want to market products, services, etc. to this demographic – OSNs can help them reach these potential buyers OSNs provide communal forum for expression (self, group, mass), collaboration, etc. – Connect with old friends, find new friends and connect – Play games with friends, e.g., Mafia Wars, Scrabulous – Commerce in “virtual items” But using OSNs poses security issues for orgs as well as individuals

Outline Overview of Online Social Networking Threats and Attacks Defense Measures

OSN Security Threats/Attacks Malware distribution Cyber harassment, stalking, etc. Information “shelf life” in cyberspace Privacy issues: – Information about person posted by him/herself, others – Information about people collected by OSNs Information posted on OSNs impacts unemployment, insurance, etc. Organizations’ concerns: brand, laws, regulations

OSN Malware Distribution Best-known example: Koobface [9–10] – Worm masquerading as Adobe Flash Player update – Starting in 2009, OSN users enticed to watch “funny video”, then conned into “updating” Flash – Koobface connected infected computers to botnet, served machines ads for fake antivirus software – Estimated 400,000–800,000 bots in 2010 – Facebook outed gang behind Koobface in Jan. 2012, bot server shut down Other third-party apps on OSNs like Facebook may contain malware (if not vetted) Not to mention hoaxes, “chain letters,” and other cons

OSN 3 Party Applications rd Games, quizzes, “cute” stuff Untested by Facebook – anyone can write one No Terms and Conditions – either allow or deny Installation gives developers rights to look at your profile and overrides your privacy settings! There’s a sucker born every minute. –P.T. Barnum

OSN Stalking, Harassment, etc. Bullies, stalkers, etc. harass people via OSNs – High-profile example: Megan Meier’s suicide [11–12] 13-year old Meier killed herself after chatting on MySpace with a 16-year-old boy who made degrading remarks The “boy” was a fake account set up by Lori Drew, mother of Meier’s ex-friend Drew found guilty of violating Computer Fraud and Abuse Act in 2008; acquitted in 2009 Most U.S. states have since criminalized cyber harassment, stalking, etc. – OSNs (and their members) have played similar roles in mistreating people

OSN Information “Shelf Life” Common sense: it’s very difficult to delete information after it’s been posted online Indiscreet information can adversely affect college admissions, employment, insurance, etc. [5] Twitter gave its entire archive to Library of Congress in 2010 [13] Originally posted in [2].

OSN Information Privacy (1) Information posted on OSNs is generally public Source: [14] – Unless you set privacy settings appropriately – “I’ll be on vacation” post plus geolocation invites burglars, i.e., “Please Rob Me” [14] Indiscreet posts can lead to nasty consequences Map from [14]; other images public domain

OSN Information Privacy (2) Employers, insurers, college admissions officers, et al. already screen applicants using OSNs Recent report from Novarica, research consultancy for finance and insurance industries: “We can now collect information on buying behaviors, geospatial and location information, social media and Internet usage, and more Our electronic trails have been digitized, formatted, standardized, analyzed and modeled, and are up for sale. As intimidating as this may sound to the individual, it is a great opportunity for businesses to use this data.” (quoted in [5])

OSN Information Privacy (3) Posts that got people fired: [15–16] – Connor Riley: “Cisco just offered me a job! Now I have to weigh the utility of a [big] paycheck against the daily commute to San Jose and hating the work.” – Tania Dickinson: compared her job at New Zealand development agency to “expensive paperweight” – Virgin Atlantic flight attendants who mentioned engines replaced 4 times/year, cabins with cockroaches

OSN Information Privacy (4) OSNs don’t exactly safeguard posted info Facebook “You hereby grant Facebook an irrevocable, perpetual, non-exclusive, LinkedIntransferable, fully paid, worldwide license (with the right to sublicense) to (a) use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, modify,aedit, frame, translate, excerpt, adapt, create derivative Additionally, youreformat, grant LinkedIn nonexclusive, irrevocable, worldwide, works and assignable, distribute (through multiplefully tiers), anyupUser you (i) Post on perpetual, unlimited, sublicenseable, paid and Content royalty-free or copy, in connection with the Facebook or the promotion thereof subject right to us to prepare derivative works of,Service improve, distribute, publish, only add, to your privacy settingsuse orand (ii) commercialize, enable a user to in Post , including by remove, retain, process, analyze, any way now known or in the futureadiscovered, any information you provide, or your name, offering Share Link on your website anddirectly (b) to use indirectly to LinkedIn, limitedincluding to any user generatedor content, likeness and including image forbut anynot purpose, commercial advertising, each ideas, concepts, techniques or data to the services, you submit to LinkedIn, of (a) and (b) on or in connection with the Facebook Service or the promotion without anythereof. furtherYou consent, compensation to you to any third may notice removeand/or your User Content from theorSite at any time. If you parties. Any information you submit to us is at your own risk of loss. choose to remove your User Content, the license granted above will automatically expire, however you acknowledge that the Company may retain archived copies of your User Content.”

URL Shorteners bit.ly, TinyUrl, ReadThisURL, NotLong Hides the true destination URL – hard to tell where you’re going until you click! http://www.evil.com/badsite?%20infectyour-pc.html is now http://bit.ly/aaI9KV

Organizations and OSNs (1) Organizations subject to attacks via OSNs – Defamation, damage to org. brand, – Unauthorized people posting on behalf of org. – Negative media coverage, reputation damage Case study: BP oil spill fallout [1] – Summer 2010: Deepwater Horizon spill (87 days) – BP’s public relations didn’t cover OSNs well – Angry citizens post on OSNs (@BPglobalPR had 179,000 followers) – BP logo “remixed” as oil spill; negative press coverage

Organizations and OSNs (2) Source: [17]

Organizations and OSNs (3) Orgs. have to comply with laws, regulations that OSNs complicate [1] – FERPA, HIPAA, Sarbanes-Oxley, etc. – Protecting children’s privacy online (due care) Ethical issues abound: [1] – Should faculty “friend” students? – Should a boss “friend” his/her employees?

Outline Overview of Online Social Networking Threats and Attacks Defense Measures

Personal Defense Measures (1) “Common sense” measures: [1] – Use strong, unique passwords – Provide minimal personal information: avoid entering birthdate, address, etc. – Review privacy settings, set them to “maximum privacy” “Friends of friends” includes far more people than “friends only” – Exercise discretion about posted material: Pictures, videos, etc. Opinions on controversial issues Anything involving coworkers, bosses, classmates, professors Anything related to employer (unless authorized to do so) – Be wary of 3rd party apps, ads, etc. (P.T. Barnum’s quote) – Supervise children’s OSN activity

Personal Defense Measures (2) More advice [1]: – “If it sounds too good to be true, it probably is” – Use browser security tools for protection: Anti-phishing filters (IE, Firefox) Web of Trust (crowdsourced website trust) AdBlock/NoScript/Do Not Track Plus – Personal reputation management: Search for yourself online, look at the results Google Alerts: emails sent daily to you about results for any search query (free), e.g., your name – Extreme cases: Cease using OSNs, delete accounts Contact law enforcement re. relentless online harassment

Dealing with Shortened URLs Many 3rd party online services “un-shorten” URLs: – unshorten.me – unshorten.it – Some services have browser extensions Can unshorten URLs using cURL [18], [19] – Idea: follow “Location:” HTTP headers Common sense: think before you click

Organizational Defense Measures (1) Organizational defense is more complicated: – Monitoring employees’ use of OSNs – Monitoring org’s name, logo appearance on OSNs – Responding to attacks on org. in a timely manner Encompasses all parts of an org., not just IT dept! This usually entails: [1] – Crafting social media policy, disseminating to employees – Hiring/training staff to manage org. presence on OSNs (with management oversight) – Monitoring and reporting employee use of social media –

Organizational Defense Measures (2) One defense approach: the HUMOR matrix [1] Source: [1], Table 1.1

Organizational Defense Measures (3) The HUMOR matrix specifies social media security outcomes, tracks org.’s current status and performance goals over time [1] – Outcomes can include employee training regimen, level of employee monitoring, protection of org.’s IP, etc. Feedback loop: org. takes action to reach goals, assesses progress periodically (e.g., every 6 mo.)

Organizational Defense Measures (4) Example tools: [1], [20] – Google Alerts (emails as “search query” appears online) – HowSociable (shows mention of org. name/brand on OSNs) – SocialGO (create your org.’s own social network) – Tech//404 Data Loss Calculator (self-explanatory) – Chartbeat (monitor customer engagement on website) – EventTracker (monitors employee activity) – Many more

Thank You Questions & Comments?

References (1) 1. G. Bahadur, J. Inasi, and A. de Carvalho, Securing the Clicks: Network Security in the Age of Social Media, McGraw-Hill, New York, 2012. 2. H. Townsend, 4 Jun. 2010, http://www.k-state.edu/its/security/training/roundtables/presentations/SIRT roundtable-RisksofSocialN etworking-Jun10.ppt 3. U.S. Dept. of State, “Social Networking Cyber Security Awareness Briefing,” http://www.slideshare.net/DepartmentofDefense/social-media-cyber-security-awareness-briefing 4. National Security Agency, “Social Networking Sites,” http://www.nsa.gov/ia/ files/factsheets/I73-021R-2009.pdf 5. Consumer Reports, Jun. 2012, http://www.consumerreports.org/cro/magazine/2012/06/facebook-your-privacy/index.htm 6. S. Sengupta, 14 May 2012, http://www.nytimes.com/2012/05/15/technology/facebook-needs-to-turn-data-trove-into-investor-gold. html? r 1&pagewanted all 7. T. Wasserman, 21 Mar. 2012, http://mashable.com/2012/03/21/twitter-has-140-million-users/ 8. LinkedIn Corp., 2012, http://press.linkedin.com/about 9. R. Richmond, “Web Gang Operating in the Open,” 16 Jan. 2012, https://www.nytimes.com/2012/01/17/technology/koobface-gang-that-used-facebook-to-spread-wormoperates-in-the-open.html? r 1

References (2) 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. J. Drömer and D. Kollberg, “The Koobface malware gang – exposed!”, 2012, http://nakedsecurity.sophos.com/koobface/ Wikipedia, https://en.wikipedia.org/wiki/Suicide of Megan Meier M. Schwartz, “The Trolls Among Us,” 3 Aug. 2008, https://www.nytimes.com/2008/08/03/ magazine/03trolls-t.html?pagewanted all M. Raymond, “How Tweet It Is!: Library Acquires Entire Twitter Archive,” 14 Apr. 2010, http://blogs.loc.gov/loc/2010/04/how-tweet-it-is-library-acquires-entire-twitter-archive/ B. Borsboom, B. van Amstel, and F. Groeneveld, “Please Rob Me”, http://pleaserobme.com D. Love, “13 People Who Got Fired for Tweeting,” 16 May 2011, http://www.businessinsider.com/twitter-fired-2011-5?op 1 C. Smith and C. Kanalley, “Fired Over Facebook: 13 Posts That Got People Canned,” http://www.huffingtonpost.com/2010/07/26/fired-over-facebook-posts n 659170.html https://twitter.com/BPglobalPR http://curl.haxx.se/ http://jonathonhill.net/2012-05-18/unshorten-urls-with-php-and-curl/ http://www.securingsocialmedia.com/resources/