Share Ideas Lync: click to call and collaborate Pawel

Share Ideas Lync: click to call and collaborate Pawel Grzywaczewski IT/OIS October 2014 02/21/2023 1

Copyright: Alan Chapman, http://www.businessballs.com 02/21/2023 Document reference 2

Overview Lync general features Strengthen the collaboration Demo Lync phone features New ways of calling Demo 02/21/2023 3

Lync 02/21/2023 4

Collaboration - Advantages of using Lync Softphone benefits List of contacts CERN Phone book, Contacts in Exchange Presence Presence indicator Clear message Instant messaging Phone calls from abroad (no roaming charges) Wifi 02/21/2023 5

Possible use case Start with E-mail (asynchronous communication) Presence - Go for instant communication Add audio on Lync phone/audio calls Lync audio sharing online meetings 02/21/2023 6

Integration: Outlook Act from Outlook (phone, office, free/busy) Take an action – based on status of others 02/21/2023 7

Sharing information Click “Share” icon Desktop. A program (Word, Excel, Internet Explorer ) Whiteboard Create a poll 02/21/2023 9

Manage presence in Lync Available, Busy, Away, Do not disturb You decide who and what can see By default people don’t see your status Status is synchronized with your calendar Add them to contacts to show your status Out of office, events etc. Set your status manually Define “Relationship” of your contacts “Workgroup” - will be able to bypass “Do not disturb” mode 02/21/2023 10

One tool – several characteristics Supports the collaboration Efficient Productive Manage your time (based on your presence) One tool for different actions 02/21/2023 11

Demo 02/21/2023 Document reference 12

Lync clients Lync 2010/2013 on Windows Lync on MAC Lync on smartphones Lync IP Phone Pidgin (Linux client) 02/21/2023 Document reference 13

Lync Phone system What does it mean? CERN landline (fixed) number on Lync Somebody calls my CERN number: 77163 It will ring an Lync clients Lync application (Windows/Mac, smartphones) Lync IP Phone I use my CERN phone number to place calls Lync application (Windows/Mac, smartphones) Lync IP Phones 02/21/2023 14

Activation on Lync Phone system Submit a “Phone request” on edh.cern.ch Your phone number will be migrated to Lync Phone system Use Lync clients to place phone calls Not compatible with Alcatel IP Phones 02/21/2023 Document reference 15

Lync application Call your contacts with a single click Search for CERN people (and your contacts) If you have an external number, just paste it and press “Call”. You can easily: Put on hold (“pause” icon) Forward to another number Initiate a new call Change the device (headset, etc.) 02/21/2023 16

Forwarding calls Other options are: - Forwarding to the voice mail. - To our delegates. - To any CERN number 02/21/2023 17

Voice mailbox & missed-calls Lync is not running, or a person left a message on your voice mailbox: Voice message forwarded to your inbox. Missed incoming calls (busy, away, out of office ) Notifications to your inbox about missed calls. In the missed call notification we have: - All the information of the caller. - The time when the call was made. 02/21/2023 18

Lync on smartphones 02/21/2023 20

Lync IP Phones Recommended for new installation Similar to current IP phones advantages Softphone features (on Mac and Windows) Use your CERN phone number from anywhere (home, conference, hotel etc.) Easy management of phone settings and forwarding Voice messages received as an e-mail into Inbox Devices available in CERN Store 02/21/2023 21

Demo 02/21/2023 Document reference 22

Start using it All CERN people have Lync account Instant Messaging, presence etc. Lync on Windows/Mac, and Pidgin in Linux Add photo to Lync/mail system on http://social.cern.ch Lync Phone Save costs on roaming Collaborate from any place around the world Communicate with external contacts Other companies/institutes having Lync (federation needed) Gtalk Skype (Microsoft Live account needed) 02/21/2023 23

Lync to Skype Person on Skype logs in using “Microsoft Live ID” Person on Lync sends an invitation Click Add Contact Choose “Skype” Provide sip address login [email protected] Person on Skype accepts the invitation Contact from Lync to Skype and vice versa Instant messaging Presence Audio calls 02/21/2023 24

Summary Lync, https://cern.ch/lync Find the best approach for your working environment Share your thoughts on social https://cern.ch/lync-community Lync provides you: Different ways to collaborate Easy way to make phone calls Easy way to configure forwarding No roaming charges - Use your CERN number from anywhere (hotel, home etc.) Voice mail on your e-mail client Support: contact [email protected] 02/21/2023 25

Thank you for your attention Questions?