ServiceNow Offerings Service management system at cloud

ServiceNow Offerings Service management system at cloud

ServiceNow Submit information Workflow Notifications Dashboard view ServiceNow

IT Service Desk Submit information Workflow Notifications Dashboard view ServiceNow

HR Onboarding Submit information Workflow Notifications Dashboard view ServiceNow

Customer Service Submit information Workflow Notifications Dashboard view ServiceNow

Your business Submit information Workflow Notifications Dashboard view ServiceNow

ServiceNow Practice Specialize in: ITSM & ITOM implementations – MSP model End to end integration – Process Automation 3rd party app integrations & Business app development ChatBOTS, Reports, custom UI & Mobile apps - our advanced service offerings Resources: Implementation & Developer certified 35 in US 25 in India 14 implementations and integrations 10 business apps Services: Retainer team with blended rates T&M (or) Fixed bid Projects Services through domain separation

WHO WOULD BENEFIT FROM OUR SERVICES? Initial Target Audience Companies that already use ServiceNow Companies thinking about adopting ServiceNow Have IT Serivcedesk or 10 IT staff HR departments that don’t currently use any tool Sub-1000 employee companies with less than 3-4 HR staff – similar to V-Soft Companies using very old systems and want to scale Most traditional service based SMBs in business for more than five years & don’t have an IT team Companies that want to automate their work flows Any SMB, Field services company that have manual steps in their processes Companies that want quick, secure, hassle free and cost effective solution for Backend and web services Web dashboards Easy to configure workflows and notifications

GENERAL PAIN POINTS / Discovery questions ITSM: Are you using ServiceNow to its full potential Do you have an well defined ticketing system and is it catering to all your needs Do you use several tools for incident, problem, change, request, knowledge management processes Are you able to see detailed reports on all KPIs and measure ROI? Do you have support for your ongoing ServiceNow needs? Do you need help with ServiceNow licensing? HR: How long does your onboarding take Do you want more automation and integration with other tools you use Do you want to mobile apps for your HR operations Business process management: Do you have workflows that involve time consuming manual steps? How many systems are you using to manage your processes? IS your current architecture stable and scalable for your growth? Do you want to upgrade to managed cloud based secure system? Do you want to have one central system of record for all your data? Do you want to integrate all your systems to achieve this?

Citrix case study - ServiceNow as a ITSM Problem: Multiple Systems with multiple processes and customer interfaces Separate systems and processes for “change, incident and problem” No clear visualization of KPIs Multiple, overlapped and disconnected processes Information was not accessible across support areas No holistic view of how ITS’ operations were performing Multiple webpages for the customer to request service and support Solution: Identify and prioritize requirements, being sure to address the Citrix challenges Live in Just four Months End to end integration and SLAs Developed a branded end-user portal, enabled self-service functions to allow their internal clients to find better answers without having to call the help desk. Custom reports to view consolidate data and make quick decisions Results: 70% improvement - Average time to measure KPIs 60% improvement - Average time to raise an incident More than 50% of the controls associated with IT Critical Processes automated One Configuration Management database that is visible to all processes Reducing the risks associated with unauthorized and failed change through automated integration between Change and Incident Introduction of Standard Change, giving the option for pre-approved, 80% of users say that ServiceNow is easy to use

Integrations

Talking points / Summary Increase customer satisfaction Eliminate issues before they occur Reduce time to resolution Transparency Simplify interaction Increase Staff Satisfaction Standardize and unify processes Reduce the number of tracking systems Help prioritize work Objectives Standardize processes and definitions Customer focused metrics Service Portal and Dashboards MSP Custom reports

ServiceNow as HR

ServiceNow as a HR Inefficient process leads to poor customer satisfaction Most companies centrally-store spreadsheets, sharepoint or other doc management for business processes. Spreadsheets prove cumbersome for group involvement. Once loaded with information, it becomes difficult to locate exactly what a person needs to know or see. Version control quickly becomes an issue, and Without automated workflow, it is difficult to ensure that information / requests get to the right people at the right time. Client onboards 4 employees/week. It takes HR 10 hours to prepare the onboarding package, communicate the process, review documents for errors and process the forms to the right provider and payroll for each new employee. That’s a 40 hour work week for one HR employee.

EXPLAIN OUR SOLUTION Our Solution: 5-Step Onboarding Preliminary information Assign documents Complete onboarding information Sign auto-populated documents One click authorize automated tasks

STEP 1: HR ENTERS EMPLOYEE’S BASIC INFO HR enters a simple form with the preliminary information for the employee

STEP 2: HR ASSIGNS DOCUMENTS Based on department, location, office, etc., criteria documents will be assigned to the employee. HR can select any extra documents from list if needed.

STEP 3: EMPLOYEE FILLS ONBOARDING FORM Employee then receives the credentials to get to the onboarding form on HR portal. Information filled on this form will be auto-populated on all assigned documents for onboarding.

STEP 4: EMPLOYEE SIGNS AUTO-POPULATED DOCUMENTS The employee simply signs the documents according to the due dates for each of them. All the completed documents are then saved under his or her profile for their records.

STEP 5: HR ONBOARDS WITH 1-CLICK The benefits and payroll are also automatically done from portal reducing HR manager’s work load. HR approves with 1click

Results Reduction in HR cases by 50% with knowledge base Increased efficiency in servicing HR cases by 30% Confidential Documents stored electronically Increased customer satisfaction Operations and workflows could be tracked Self Service for users

Results

ServiceNow as Business Process Management Life Safety Services Submit information Workflow Notifications Dashboard view ServiceNow

Problem: ServiceNow as Business Process Automation Previous process was all manual and took months 70 technicians inspect 2,000 facilities with up to 2,500 assets annually Scaling to 150 technicians and 10,000 facilities with current process means Impossible to manage (entering 20M asset data one by one adding 40M pictures manually)

Solution: ServiceNow as Business Process Automation Live in Just three Months Enabled self-service functions with a branded enduser portal Custom reports to view consolidate data and make quick decisions Full automation with (ServiceNow Mobile) Easy asset tracking using RFID integration Looking forward to Facility management

Results: ServiceNow as Business Process Automation Reduced full process from three weeks to two days Reducing the risks associated with unauthorized and failed change through automation 80% of users say that ServiceNow is easy to use

EXPLAIN OUR SOLUTION Good look and feel Quick deliver and cost effective Integration with third party systems

Field Services – LSS custom app

Field Services – LSS Mobile app capable) (offline