RAMIS venue Administration Management Information System (RAM Mahesh

RAMIS venue Administration Management Information System (RAM Mahesh Ranawaka 01 – 07 -2017 Deputy Commissioner Department of Inland Revenue

What is RAMIS Revenue Administration and Management Information System RA MIS 08/14/2023

RAMIS Objectives Taxpayer IRD Employee Less hassle to pay tax or handle tax matters Ability to access tax information Increase tax compliance Increase revenue collection End to End tax system to serve taxpayer Reduce the complexity during tax audits Ability to access taxpayer’s information

Implementation Approach Implementation by March 2016 Phase 1 Rollout Infrastructure, Helpdesk, Call Center Build and test RAMIS Implement RAMIS for 6 tax types(VAT, SVAT, CT, NBT, PAYE, WHT) Implementation by October 2016 (overlaps with Phase1) Phase 2 Maintain Phase 1 Build and Test RAMIS for phase 2 Implement RAMIS for 4 more tax types(Non-Corporate tax, SD, ESC, BGL)

Walk In Taxpayer Services center Registration & Cancellation Returns Generation Assessment Payments Refunds Appeals & Objections Collections Clearance Directions Tax Functions Call In Taxpayer Call Center Workflow E-Service Accounting Audit Correspondence Management Information & Transactional Services Copyright 2016, Sri Lanka Inland Revenue External Interfaces RAMIS Overview Rules Engine Notification Support Functions RAMIS Data Store Reporting Services

Introduction to e- services E-Filing available on the IRD portal (www.ird.gov.lk) Greater Convenienc e E-Filing at be performed anywhere, anytime as long as you have an Internet connection. This results in greater convenience for taxpayers Easier and Simpler Tax Return Filing Tax return filing is made easier and simpler with online validation checks and quick guides to help you to perform e-Filing

W E N l a t r Po

Where can I find help in authorizing my staff or tax agents for IRD has prepared a quick guide which shows how you e-Filing? can activate the SSIDs and authorize staff / tax agents to act on behalf of you. You can download the quick guide by following the steps below: a) Access the IRD portal (www.ird.gov.lk). Click Downloads Quick Guides from the top menu b) Click “Detailed quick guide” under the “How to authorize staff or tax agents to act on your behalf” section

ce i v r e ss s E- c c e a

n More convenience for taxpayers o r ati e y tr a p gi s Via e-services x Ta Re y r a m ri In person with TPSU Via post office In person, via TPSU Via Post office From home, via e-services

Registration Primary Registration Registration request can made by Online E-Service Post APPROVED ONHOLD REJECT

Registration PIN Request Registered tax payer can request PIN through e-service or online PIN number received within 7 to 14 days by mail Before the using PIN number have to be active within 45 days and change the password Tax payer can change the password and can request for the changes

Registration Tax Registration Request can made for the registration of the following tax type by online,e-service or post VAT and SVAT NBT Income Tax cooperate Paye WHT Non-Corporate tax, SD, ESC, BGL

Taxpayer Registration: Forced Registration System Information Cross checking of tax information in RAMIS NBT – IT Return / VAT Return VAT – IT Return/ NBT Informer Information Acknowledge On Hold Issue SMS Reject SMS or Email Register Reporting on tax evasion

An example of staff and tax agent authorization Preparer for VAT 1. Company A preparer staff prepares VAT 2. Tax Agent preparer staff prepares VAT for Company A Company A Approver for VAT Staff of Company A 3. Company A approver staff submits VAT to IRD Preparer for VAT Tax Agent Preparer for WHT IRD Company B Preparer for NBT, SVAT 4. Company B preparer staff prepares NBT and SVAT Approver for all tax types Staff of Company B 6. Company B approver staff submits NBT, SVAT and WHT to IRD Staff of Tax Agent 2. Tax Agent preparer staff prepares WHT for Company B

New e-services will be progressively rolled out to allow taxpayers to transact anytime, anywhere 16 Copyright 2016, Sri Lanka Inland Revenue

New e-services will be progressively rolled out to allow taxpayers to transact anytime, anywhere Who can use these e-services? - Taxpayers - Appointed staff of corporate taxpayers - Tax agents What do you need to do to use these e-services? 1. Register as a taxpayer 2. Obtain a PIN (Personal Identification Number) from IRD 17 Copyright 2016, Sri Lanka Inland Revenue

One-stop page for all your e-services, forms and help The e-services landing page is a one-stop page where the taxpayer will find ALL necessary information and resources related to eservices Access Access to to eeservices services Click Click here here to to register register as as aa taxpayer, taxpayer, register register for for aa tax tax type, type, request request aa PIN PIN to to use use the the eeservices, and log in to access services, and log in to access the the different different tax tax e-services e-services Quick Quick guides guides Click Click here here for for an an overview overview of of the the tax tax processes, processes, and and to to download download the the quick quick guides guides with with step-by-step step-by-step instructions on how to instructions on how to use use the the eeservices services Download Download of of Forms Forms Click Click here here to to check check which which documents are required, documents are required, and and to to download download the the forms forms Help Help options options Click Click here here to to check check the the different different help options available: call help options available: call center, center, Taxpayer Services Unit, IRD Taxpayer Services Unit, IRD portal portal 18 Copyright 2016, Sri Lanka Inland Revenue

One-stop page for all your e-services, forms and help Access Access to to eeservices services Click Click here here to to register register as as aa taxpayer, taxpayer, register register for for aa tax tax type, type, request request aa PIN PIN to to use use the the eeservices, and log in to access services, and log in to access the the different different tax tax e-services e-services Quick Quick guides guides Click Click here here for for an an overview overview of of the the tax processes, and to download tax processes, and to download the the quick quick guides guides with with step-by-step step-by-step instructions on how to instructions on how to use use the the eeservices services Download Download of of Forms Forms Click Click here here to to check check which which documents are required, documents are required, and and to to download the forms download the forms Help Help options options Click Click here here to to check check the the different different help options available: call help options available: call center, center, Taxpayer Services Unit, IRD Taxpayer Services Unit, IRD portal portal 19 Copyright 2016, Sri Lanka Inland Revenue

New Call Center 1944 Monday to Friday 9:00 am to 7:00 pm Saturday 9:00 am to 1:00 pm Purpose of call center: - To track all taxpayer queries coming into IRD To facilitate queries in 3 languages Supported by business consultation unit To route queries to the appropriate unit for resolution To provide better turnaround time for every taxpayer query [email protected] 20 Copyright 2016, Sri Lanka Inland Revenue

Enhancements to the Taxpayer’s Services Unit (TPSU) Taxpayer’s Services Unit Primary Registration Unit Monday to Friday 8:30 am to 4:00 pm TPSU Taxpayer Business Consultation Unit Document Collection Unit Helps in Taxpayer registration Helps register for e-services Helps in request for refund/ clearance certificate/ direction Helps in making an appeal/ objection Provides tax specific advice (e.g. tax implications when starting a business) Collects documents and issues acknowledgements 21 Copyright 2016, Sri Lanka Inland Revenue

Reminders by SMS or email to avoid penalties Your request to change your taxpayer profile details is on hold. Please contact IRD Please be reminded to file your return. The filing date will close on [date] Please submit your pending return corresponding to the period from [date1] to [date2] The payment due date is on [date]. Please pay promptly to avoid penalties Note: these are for illustration purposes. The message does not correspond with the real one 22 Copyright 2016, Sri Lanka Inland Revenue

IRD portal New design Content in 3 languages Better organization of the information New functionalities for easier navigation Download the quick guide 23 Copyright 2016, Sri Lanka Inland Revenue

RAMIS- the new IRD Revenue Administration Management Information System Registration Returns Payment Assessmen t / Refund Appeals & Objections Clearance End to end support for all tax related functions For example: Automated matching of VAT input and output schedules Automating tax processing using business rules Workflow implementation to facilitate efficient tax administration Alerts and notifications to taxpayers to increase compliance Increased convenience for taxpayers to transact anytime, anywhere through e-services Reducing compliance costs FASTER andMORE resulting in a EFFICIENTservice 24 Copyright 2016, Sri Lanka Inland Revenue

Towards delivering excellent service to the taxpaying public Jaffna Anuradhapur a Kurunegala Dambulla Kegalle Kandy Gampaha Batticalao Negombo Nuwara Eliya Colombo (IRD Headquarters) Badulla Ratnapura Nawam Mawatha (4 branches) Copyright 2016, Sri Lanka Inland Revenue Jawatta Road (3 branches) Maharagam a (2 branches) Galle Kalutar a Matar a 25