Quality Matters: Your Friend for Accreditation and Compliance D av
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Quality Matters: Your Friend for Accreditation and Compliance D av i d S h u l m a n , C a m p u s P re s i d e nt B ro wa rd C o l l e g e O n l i n e B ro wa rd C o l l e ge , F l o r i d a
Topics Institution State/Consortia OMG 1. Quality Matters as an Institutional Accreditation & Compliance Strategy 2. Quality Matters as a State/Consortia Compliance & Accreditation Strategy 3. OMG – Look What’s Coming Down the Pike
Topics Institution State/Consortia OMG 1. Quality Matters as an Institutional Accreditation and Compliance Strategy “ the implementation of QM reviews in an institution or program can serve as a major element of the quality assurance process for online education that accreditation requires.” Comparison of the Quality Matters Rubric to Accreditation Standards for Distance Learning, Ron Legon (2006)
Topics Institution Application of Quality Matters Initial or reaffirmation accreditation review Interim review Substantive change review State/Consortia OMG
Topics Institution State/Consortia OMG Distance Learning Principles – An Example from the Age of the Dinosaur * Principle 1: Curriculum and Instruction Standards Learning outcomes Clarity and completeness of programs Interaction between faculty and students Faculty oversight of programs * Principles of Good Practice for Electronically Offered Academic Degree & Certificate Programs, WICHE (1995)
Topics Institution State/Consortia Distance Learning Principles – An Example from the Age of the Dinosaur Principle 2: Institutional Context and Commitment Standards Role and Mission Faculty Support Resources for Learning Student Services Evaluation and Assessment OMG
Topics Institution State/Consortia Common Distance Learning Principles of Regional Accreditors Mission Library & Learning Resources Governance Student Affairs Services Institutional Effectiveness Facilities & Finance Curriculum & Instruction Evaluation & Assessment Faculty Federal Requirements OMG
Topics Institution State/Consortia Common Distance Learning Principles of Regional Accreditors Mission Library & Learning Resources Governance Student Affairs Services Institutional Effectiveness Facilities & Finance Curriculum & Instruction Evaluation & Assessment Faculty Federal Requirements OMG
Topics Institution State/Consortia Regional Accreditor Guidelines – They All Have Them OMG
Topics Institution State/Consortia Regional Accreditor Guidelines: an Example NEASC - Curricula for online learning offerings are comparable to programs offered in traditional instructional formats. Examples of evidence: Course design & delivery support regular, substantive faculty-student and student-student interaction Course and program structures provide support known to be effective in helping online learning students persist and succeed OMG
Topics Institution State/Consortia Regional Accreditor Guidelines: an Example MSA - Faculty delivering the online curricula and evaluating the students’ success are qualified and supported. Examples of evidence: .persons responsible for online learning programs have the competencies to accomplish the tasks, including knowledge of the specialized resources and technical support available to support course development and delivery. OMG
Topics Institution State/Consortia OMG Examples of SACS-COC Guidelines Curriculum & Instruction Faculty assume responsibility and oversight of distance education, ensuring the rigor of programs and the quality of instruction Library and Learning Resources Students have access to and can effectively use appropriate library resources Student Services Students are able to use the technology employed, have the equipment necessary to succeed, and are provided assistance in using the technology employed
Topics Institution State/Consortia OMG B C O n l i n e F o c u s A r e a & Q M Ev i d e n c e ( S A C S ) E xa m p l e : C u r r i c u l u m a n d I n s t r u c ti o n How do you ensure compliance with copyright law? Are goals and competencies comparable with campus programs? Do faculty in online programs develop curricula, syllabi, assessments?
Topics Institution State/Consortia OMG B C O n l i n e F o c u s A r e a & Q M Ev i d e n c e ( S A C S ) E xa m p l e : S t u d e n t S e r v i c e s How do you retain students in online classes and programs? How do online students connect with institutional support services? Do online students have access to library and learning resources?
Topics Institution State/Consortia OMG B C O n l i n e F o c u s A r e a & Q M Ev i d e n c e ( S A C S ) E xa m p l e : F a c u l t y S u p p o r t What support services are available to faculty course developers? How do faculty develop courses that ensure accessibility? How does course design support effective pedagogy?
Topics Institution State/Consortia OMG 2. Quality Matters as a System Compliance and Accreditation Strategy “ well-prepared faculty members, modern learning technologies, and welldesigned online courses and programs create opportunities to improve pedagogies, engage faculty in the scholarship of teaching and learning, increase student academic success, and accelerate time-to degree.” 2025 Strategic Plan for Online Education, Florida Board of Governors Innovation and Online Committee
Topics Institution State/Consortia Why Does Florida Care? 20% of all instructional activity is now online It is anticipated to rise to 40% by 2025 Florida ranked second for the number of students taking online courses Strategic approach was desirable for advancing online education OMG
Topics Institution State/Consortia OMG What has Florida done? 2014 BOG established the Innovation and Online Committee Charged to investigate policies and best practices for transformative, innovative approaches to the delivery of higher education Further charged to explore initiatives for system-wide cost efficiencies and effectiveness for programs and services and that will meet workforce needs through online education Three dimensions for planning included: 1. Quality 2. Access 3. Affordability
Topics Institution State/Consortia OMG Quality Dimension 1. Instructor Best practices for quality design, development, and delivery of courses and the professional development 2. Program Best practices for high success rates, low withdrawal rates 3. Institution Best practices for technology infrastructure, resources for course design and delivery, student support services, and ongoing assessment
Topics Institution State/Consortia Access Dimension Access to fully online degree programs across diverse disciplines Access to online degree programs be in areas of strategic emphasis Affordability Dimension Shared Services Educational Content Instructional Innovations and Efficiencies OMG
Topics Institution State/Consortia OMG QUALITY: Sample Goal, Strategy, Tactics Goal 1. The State University System will create a culture of quality for online education. Strategy 1.1 Recognize the development of high quality online education statewide. Tactic 1.1.1 Create a statewide award system for exceptional online courses. Tactic 1.1.2 Create a coding system that allows students to identify QM- or QS-certified, President’s Award, Florida’s Quality Award, and Chancellor’s Quality Award courses. Tactic 1.1.3 Implement a Quality Scorecard, Quality Matters Course Rubric, and/or course certification processes for all universities offering online education.
Topics Institution State/Consortia OMG QUALITY: Sample Goal, Strategy, Tactics Goal 1. The State University System will create a culture of quality for online education. Strategy 1.2 Expand Support for Professional Development Tactic 1.2.4 Integrate the Quality Matters Course Rubric, the Online Learning Consortium Quality Scorecard, and/or similar rubrics into the professional development processes for instructional designers, professional development staff, and faculty who teach online courses.
Topics Institution State/Consortia OMG AFFORDABILITY: Sample Goal, Strategy, Tactics Goal 1. The State University System will enhance shared services to support online program development and delivery costs. Strategy 1.2 Develop a common toolset for online course design and delivery to minimize the cost of online education without reducing quality of the instructional experience. Tactic 2.2.1 Using Quality Scorecard or a similar process, ensure that each institution has the technology to provide quality online education. Tactic 2.2.3 Using Quality Scorecard or a similar process .review infrastructure to confirm that students, including students with disabilities, can easily access their online instruction.
Topics Institution State/Consortia OMG 3. OMG – Look What’s Coming Down the Pike The Coming Years of Disruption “More employers and business and industry associations now see the need and opportunity to explore an employer-led solution during a time of growing debate on the role of government in higher education, career and technical education, and workforce development. Changing the Debate on Quality Assurance in Higher Education, U.S. Chamber of Commerce (2016)
Topics Institution State/Consortia OMG Gartner Hype Cycle Phases Innovation Trigger: potential technology breakthroughs .often no commercial use case Peak of Inflated Expectations: Early success stories Trough of Disillusionment: Interest wanes as the innovation fail to deliver Slope of Enlightenment: More benefits start to materialize, most institutions remain cautious Plateau of Productivity: Mainstream adoption takes off and broader market use cases
Topics Institution State/Consortia OMG Hype Cycle for Education Gartner (July 2016)
Topics Institution What’s on the Rise? Blockchain in Education Open Microcredentials Exostructure Strategy Smart Machine Education Applications Tin Can API State/Consortia OMG
Topics Institution State/Consortia OMG What’s on the Rise? What does it do? Blockchain in Education Securely record badging, microcredentials, course credits, proof of competences, etc. Where does it impact accreditation principles? Curriculum & Instruction Evaluation & Assessment Facilities & Finance Faculty Library & Learning Resources Federal Requirements Governance Institutional Effectiveness
Topics Institution State/Consortia OMG What’s on the Rise? What does it do? Open Microcredentials Securely record badging, microcredentials, course credits, proof of competencies, etc. Where does it impact accreditation principles? Curriculum & Instruction Evaluation & Assessment Facilities & Finance Faculty Library & Learning Resources Federal Requirements Governance Institutional Effectiveness
Topics Institution State/Consortia OMG What’s on the Rise? What does it do? Exostructure Strategy An interoperability strategy to achieve critical mass for technology tools and services in education Where does it impact accreditation principles? Curriculum & Instruction Evaluation & Assessment Facilities & Finance Faculty Library & Learning Resources Federal Requirements Governance Institutional Effectiveness Mission Student Affairs Services
Topics Institution State/Consortia What’s on the Rise? What does it do? Smart Machine Education Applications Machines learn independently OMG Where does it impact accreditation principles? Curriculum & Instruction Evaluation & Assessment Facilities & Finance Faculty Library & Learning Resources Federal Requirements Governance Institutional Effectiveness Mission Student Affairs Services
Topics Institution State/Consortia OMG What’s on the Rise? What does it do? Tin Can API Records learning activity in from multiple applications Where does it impact accreditation principles? Curriculum & Instruction Evaluation & Assessment Facilities & Finance Faculty Library & Learning Resources Federal Requirements Governance Institutional Effectiveness Mission
Topics Institution State/Consortia OMG Wrap-up Quality Matters as a Compliance and Accreditation Strategy Quality Matters as a System Compliance and Accreditation Strategy OMG – Look What’s Coming Down the Pike
Thank you. D av i d S h u l m a n , C a m p u s P re s i d e nt B ro wa rd C o l l e ge O n l i n e , B ro wa rd C o l l e ge , F l o r i d a E m a i l : d s h u l m a n @ b ro wa rd . e d u
