PURCHASING & SUPPLY CHAIN MANAGEMENT, 4e Supplier Evaluation and

PURCHASING & SUPPLY CHAIN MANAGEMENT, 4e Supplier Evaluation and Selection Chapter 7 CENGAGE LEARNING Monczka – Handfield – Giunipero – Patterson

Chapter Overview Supplier evaluation and selection process Key supplier evaluation criteria Developing a supplier evaluation and selection survey Critical supplier selection issues Reducing supplier evaluation and selection cycle time Purchasing & Supply Chain Management, 4e 2

Evaluation and Selection Process No “one best way” Overall objective is to reduce sourcing risk and maximize value to the buyer Need to select suppliers for the longterm Purchasing & Supply Chain Management, 4e 3

Supplier Selection and Evaluation Purchasing & Supply Chain Management, 4e 4

Evaluation and Selection Decisions During new product development Due to poor existing supplier performance At the end of an existing contract Buying new equipment Expanding into new markets or product lines Receiving internal user requisitions Purchasing & Supply Chain Management, 4e 5

Evaluation and Selection Decisions Performing market tests Facing countertrade requirements During outsourcing analysis Consolidating volumes Conducting a reverse auction When current suppliers have insufficient capacity Reducing supply base size Purchasing & Supply Chain Management, 4e 6

Identify Key Sourcing Requirements May be determined by internal and external customers Supplier quality Cost Delivery performance Other Vary widely from item to item Purchasing & Supply Chain Management, 4e 7

Determine Sourcing Strategy Single vs. multiple sourcing Short-term vs. long-term contracts Design support vs. operational support Full-service vs. non-full-service suppliers Domestic vs. foreign-based suppliers Collaboration vs. arm’s length relationship Purchasing & Supply Chain Management, 4e 8

Identify Potential Sources How well existing suppliers can satisfy cost, quality, and/or other performance objectives Strategic importance of purchase requirement Technical complexity of purchase requirement Purchasing & Supply Chain Management, 4e 9

Information Search Requirements High Capability of Suppliers Low Capability of Suppliers High Strategic Importance to Buyer Minor to Moderate Major Information Information Search Search Low Strategic Importance to Buyer Minor to Moderate Minor Information Information Search Search Purchasing & Supply Chain Management, 4e 10

Sources of Information Current suppliers Preferred suppliers Sales representatives Information databases Experience Trade journals Trade directories Trade shows Second-party or indirect information Internal sources Internet searches Purchasing & Supply Chain Management, 4e 11

Sourcing Alternatives Manufacturer vs. distributor Vendor-managed inventory Integrated supply Local, national, or international suppliers Large vs. small suppliers Capability Multiple vs. single sourcing Purchasing & Supply Chain Management, 4e 12

Limit Suppliers in Selection Pool Financial risk analysis Ex. Dun and Bradstreet reports Evaluation of supplier performance For existing suppliers Evaluation of supplier-provided information Preliminary surveys (entry qualifiers) RFIs, RFPs, or RFQs Purchasing & Supply Chain Management, 4e 13

Method of Evaluation and Selection Evaluation from supplier-provided information Supplier visits Use of preferred suppliers External or third-party information Purchasing & Supply Chain Management, 4e 14

Key Suppliers Evaluation Criteria Price, quality, and delivery Management capability Employees capabilities Cost structure Total quality performance, systems, and philosophy Process and technological capability Purchasing & Supply Chain Management, 4e 15

Key Suppliers Evaluation Criteria Environmental regulation compliance Financial stability Production scheduling and control systems E-commerce capability Supplier’s sourcing strategies, policies, and techniques Longer-term relationship potential Purchasing & Supply Chain Management, 4e 16

Management Capabilities Does management practice long-range planning? Has management committed to total quality management and continuous improvement? How high is management turnover? What are the professional and educational backgrounds of key managers? Purchasing & Supply Chain Management, 4e 17

Management Capabilities What is the organization’s vision? Is the company customer focused? What is the history of labormanagement relations? Is the organization making necessary capital investments? Purchasing & Supply Chain Management, 4e 18

Management Capabilities Is the organization prepared to face future competitive challenges? Does management fully understand the importance of strategic sourcing? Purchasing & Supply Chain Management, 4e 19

Employee Capabilities Degree of commitment to quality and continuous improvement Overall skills and abilities Employee-management relations Worker flexibility Workforce turnover Willingness to contribute to improved operations Purchasing & Supply Chain Management, 4e 20

Total Cost Structure Direct labor costs Indirect labor costs Material costs Manufacturing or process operating costs General overhead costs Purchasing & Supply Chain Management, 4e 21

Challenges of Total Cost Analysis Supplier may not understand its true costs Unsophisticated cost accounting system Cost data is considered proprietary Buyer’s knowledge may undermine supplier’s pricing strategy Supplier is concerned about potential misuse of its cost data Purchasing & Supply Chain Management, 4e 22

Total Quality Performance Management commitment Use of SPC techniques Level of defects Safety, training, and maintenance Use of MBNQA and ISO 9000 criteria Purchasing & Supply Chain Management, 4e 23

Process and Technological Capability Level of technology, design capability, methods used, and equipment Current vs. future capabilities Resources committed to R&D Purchasing & Supply Chain Management, 4e 24

Environmental Compliance Disclosure of environmental infractions Hazardous and toxic waste generation and management Recycling management ISO 14000 certification Control of ozone-depleting substances Purchasing & Supply Chain Management, 4e 25

Financial Stability Often used as a screening process in the initial selection phase Risks of a financially weak supplier Supplier will go out of business Insufficient resources to invest in improved plant and equipment Supplier may become too dependent on buyer May be an indicator of other problems Purchasing & Supply Chain Management, 4e 26

Production Scheduling and Control Does the supplier use MRP? Does the supplier track material and production cycle times? Can the supplier support the buyer’s JIT initiatives? What are the supplier’s real lead times? What is the supplier’s on-time delivery performance? Purchasing & Supply Chain Management, 4e 27

E-Commerce Capability Web-based B2B vs. EDI systems Does the supplier have CAD capability? Does the supplier use bar coding? Does the supplier use RFID? Can the supplier provide ASNs? Can the supplier accept EFT transfers? Does the supplier utilize e-mail? Purchasing & Supply Chain Management, 4e 28

Supplier’s Supply Base Strategies Tier 1 vs. Tier 2 vs. Tier 3 suppliers Sharing of information Level of supplier development activities in the supplier’s own supply base Purchasing & Supply Chain Management, 4e 29

Potential for Long-Term Relationships Is the supplier willing to participate? Can the supplier commit necessary resources? When in the design phase can the supplier participate? How is the supplier unique? Can the supplier participate in joint problem solving and improvement? Purchasing & Supply Chain Management, 4e 30

Potential for Long-Term Relationships Will there be free and open information sharing? Will the supplier engage in future planning? Can the supplier maintain the buyer’s need for confidentiality? What is the general level of comfort between the parties? Purchasing & Supply Chain Management, 4e 31

Potential for Long-Term Relationships How well does the supplier understand the buyer’s industry and business? Will the supplier share cost data? Is the supplier willing to share innovation data early? Can the supplier commit to dedicated capacity? What is the supplier’s commitment level? Purchasing & Supply Chain Management, 4e 32

Evaluation and Selection Surveys Identify supplier evaluation categories Assign a weight to each category Identify and weight subcategories Define a scoring system for categories and subcategories Evaluate supplier directly Review results and make decision Purchasing & Supply Chain Management, 4e 33

Initial Supplier Evaluation Category Quality Systems Process control systems Total quality commitment PPM defect performance Management Capability Management/labor relations Management capability Financial Condition Debt structure Turnover ratios Cost Structure Costs relative to industry Understanding of costs Cost control/reduction efforts Delivery Performance Performance to promise Lead-time requirements Responsiveness Technical/Process Capability Product innovation Process innovation research and development Information Systems Capability EDI capability CAD/CAM General Support of minority suppliers Environmental compliance Supply base management Weight Subweight Score (1 - 5 scale) Weighted Score 5 8 7 4 4 5 4.0 6.4 7.0 17.4 5 5 4 4 4.0 4.0 8.0 5 5 3 4 3.0 4.0 7.0 5 5 5 5 4 5 5.0 4.0 5.0 14.0 5 5 5 3 3 3 3.0 3.0 3.0 9.0 5 5 5 4 5 5 4.0 5.0 5.0 14.0 3 2 5 0 3.0 0.0 3.0 2 3 5 3 5 4 1.2 3.0 4.0 Total Score 8.2 80.6 Subtotal 20 10 10 15 15 15 5 10

Critical Supplier Selection Issues Size relationship Use of international suppliers Competitors as suppliers Countertrade requirements Social objectives Purchasing & Supply Chain Management, 4e 35

Reducing Selection Cycle Time Map the existing process Integrate with internal customers Data warehouse with supplier information Third-party support Purchasing & Supply Chain Management, 4e 36

Reducing Selection Cycle Time New organization design features Preferred supplier list Electronic tools Predefined contract language and shorter contracts Purchasing & Supply Chain Management, 4e 37

A Good Supplier Does the Following: Builds quality into the product, aiming for zero defects Makes delivery performance a priority Demonstrates responsiveness to a buyer’s needs Works with the buyer to reduce lead times Purchasing & Supply Chain Management, 4e 38

A Good Supplier Does the Following: Provides the buyer with capability and workload information Creates the future Reinvests part of its profits into R&D with a long-term view Meets stringent financial stability criteria when evaluating new customers Purchasing & Supply Chain Management, 4e 39