PUBLIC COVID-19 UK UPDATE PROVIDING INFORMATION TO SUPPORT OUR

PUBLIC COVID-19 UK UPDATE PROVIDING INFORMATION TO SUPPORT OUR CUSTOMERS Version 9, 19 June 2020 DHL Express – Excellence. Simply delivered.

PUBLIC Contents 1 DHL Express Update 2 Global Service Update 3 Operations 4 Finance 5 Customs Advice DHL Express COVID-19 UK Update 19 June 2020 2

PUBLIC DHL EXPRESS UPDATE WORKING IN THE ‘NEW NORMAL’ DHL Express COVID-19 UK Update 19 June 2020 3

PUBLIC Message from Ian Wilson CEO, DHL Express UK & Ireland It goes without saying that this remains an extremely challenging time for all businesses, but for organisations like ours that remained operational throughout lockdown, there is definitely now a sense of working in the ‘new normal’. At the start of the pandemic, the business conditions changed overnight, and we all had to react at speed to the lockdown and everything that meant for our businesses, our employees and their families. I am incredibly proud of our hard-working teams here at DHL. We rapidly changed our processes to be able to deliver safely, and have needed to continuously adapt our network to respond to reduced air capacity and changing flows of trade as the virus spread across the globe. I am also incredibly proud to have been able to support your business throughout this crisis, and despite challenges, we’ve endeavoured to keep reaching your global customers as quickly as we possibly could. So, at this time, I want to reassure you that we’re here, working well in this new environment, and we’ll continue to adapt and deliver. 4

PUBLIC Responding and adapting to the pandemic Delivering safely to protect our customers and our people is our absolute priority COVID-19 immediately changed the way we operate. To protect our people and our customers, the following is in place across the Express UK business: Home working for all office based employees, including our Sales function, Customer Accounting Department and 500 Customer Service Department All operational staff working in line with guidance from the government, NHS and Public Health England, as a minimum standard Good hand and respiratory hygiene is actively promoted, with hand sanitiser available across all sites and in vehicles Employees are socially distancing, both at our sites and when delivering, with contactless deliveries only taking place Gloves, masks and face coverings are available to all operational staff for use at their discretion Increased cleaning at all sites and regular sanitisation of vehicles Please be assured that it is business as usual for all our teams, whatever their working location. We’re in DHL Expresstouch COVID-19 UKall Update 19 June 2020 to keep every department running as smoothly as possible. constant with our employees 5

PUBLIC GLOBAL SERVICE UPDATE ADAPTING OUR NETWORK IN CHANGING TIMES DHL Express COVID-19 UK Update 19 June 2020 6

PUBLIC Global Service Update DHL Express services are operational across the world The situation continues to be dynamic, therefore we are constantly adapting our network to mitigate the impact of the virus as the situation evolves in each country The cancellation of commercial flights has meant that material has needed to move away from usual routes. The reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand. Transit times are therefore temporarily adjusted to many locations. The latest service update can be found at https://www.simplydhl.com/covid-19updates DHL Express COVID-19 UK Update 19 June 2020 DHL Globalmail service The DHL Globalmail service has been temporarily suspended to a number of countries. Many postal authorities are no longer accepting inbound mail. To view the most up to date information, please download the latest service update named ‘DHL Globalmail Service Update’ at https://www.deutschepost.com/en/busine ss-customers/tac.html 7

PUBLIC OPERATIONS WORKING IN THE ‘NEW NORMAL’. DELIVERING WITH HEALTH & SAFETY AT THE FOREFRONT DHL Express COVID-19 UK Update 19 June 2020 8

PUBLIC Delivering with Health and Safety at the forefront Contactless Deliveries A full name will be taken in place of a signature on the scanner when delivering to both businesses and home addresses. Social distance is maintained when delivering and collecting DHL Express COVID-19 UK Update 19 June 2020 Personal Protective Equipment Gloves, masks and face coverings are available to all operational staff for use at their discretion. Hand sanitiser is available at all sites and in our vehicles Increased Cleaning All sites are being deep cleaned on a regular basis, and vehicles sanitised. Good hand and respiratory hygiene continues to be promoted to all employees 9

PUBLIC On Demand Delivery adaptions to support contactless deliveries The Signature Release option has been temporarily enabled for all business-toconsumer (B2C) shipments on our On Demand Delivery (ODD) platform. The following important rules still apply to all deliveries: Shipments keep the signature requirement unless the receiver authorises release using ODD DHL stores an electronic record of the release authorisation, including name, date and time Signature release does not mean DHL ‘will just leave it’. The receiver must authorise release using ODD or we will still attempt to get a signature An image of the shipment is captured when left in accordance with the receiver’s instructions In cases where the receiver does not choose Signature Release prior to delivery, couriers will enter the full name of the recipient when delivering. This facilities contactless delivery during the pandemic Countries where for operational, cultural or security reasons Signature Release is not offered, are not included in the temporary directive Signature Release is not available in: Algeria, Angola, Bahrain, Benin, Botswana, Brazil, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cote D’Ivoire, Democratic Republic of Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Gabon, Gambia, Ghana, Guinea Republic, Guinea-Bissau, GuineaEquatorial, India, Indonesia, Kenya, Lesotho, Liberia, Macau, Madagascar, Malawi, Mali, Mauritius, Mexico, Morocco, Mozambique, Namibia, Niger, Nigeria, Philippines, Reunion (Island Of), Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, South Africa, Sudan, Swaziland, Tanzania, Thailand, Togo, Uganda, United Arab Emirates, Venezuela, Vietnam, Zambia, Zimbabwe DHL Express COVID-19 UK Update 19 June 2020 10

PUBLIC Sending from an alternative location If you’re working from home, you can send a shipment on your usual DHL Express account. New to MyDHL ? New users can register with their account number here. MyDHL Our shipping tool can be used to prepare shipments and book a courier collection. Please print the waybill for the courier. DHL.co.uk/MyDHL Not able to print at home? Please book a collection via Customer Service. Couriers have a limited number of manual waybills, which can be completed by hand. DHL Express COVID-19 UK Update 19 June 2020 Need support? For support using MyDHL please see our guides at DHLGuide.co.uk/MyDHL. If you’re not familiar with the system, our Quick Reference Guide or the more detailed Step By Step Guide will support you in creating the shipment and booking a courier collection. Please remember to check you’ve changed the pick up address to your home instead of workplace (as the system is likely to be defaulted to your workplace). 11

PUBLIC Ordering Packaging If you need supplies to be delivered to a different location, just enter the new address when you order via the OSO website. Please note that deliveries to home addresses may take 1 day longer than usual. Delivery Timeline Due to temporary service adjustments at Lyreco, our order fulfilment partner, Lyreco had to adjust our normal delivery schedule during lockdown. From Monday 22 June, these temporary adjustments will no longer be in place. Deliveries will take place as usual within 2-3 working days of requesting supplies via OSO website. DHL Express COVID-19 UK Update 19 June 2020 12

PUBLIC FINANCE IMPORTANT POINTS TO NOTE DHL Express COVID-19 UK Update 19 June 2020 13

PUBLIC Emergency Situation Surcharge The Emergency Situation Surcharge (ESS) was introduced on 1 April and adjusted on 24 May to cover part of the operating cost increases and the necessary air network adjustments required at this time. The ESS adjustment reflects the changing dynamics in the market and the ongoing challenges to secure available air capacity. The adjusted ESS charge will reflect the peak cost levels on different trade lanes and will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model. The mechanism for this surcharge is as follows: DHL Express COVID-19 UK Update 19 June 2020 This is not applicable to Life Science and Healthcare customers or DHL Medical Express (WMX) shipments. 14

PUBLIC Further adjusting the Emergency Situation Surcharge We will continue to evaluate and adjust the Emergency Situation Surcharge (ESS). As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted downwards effective 1 July 2020. This ESS adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the charge per kilogram from China to destinations in Europe and the Americas, and from China and Hong Kong to Australia and New Zealand as highlighted below: The ESS continues to not be applicable to Life Science and Healthcare customers or DHL Medical Express DHL Express COVID-19 UK Update 19 June 2020 (WMX) shipments. 15

PUBLIC Payment of Invoices We appreciate that this is a difficult time for all businesses, however we need to request that you adhere to your usual payment terms please. As you’re aware, the cancellation of commercial flights has meant that material has needed to move away from usual routes. The reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand, at high cost and with strict payment terms, increasingly requiring advance payment. Standard payment terms for shipping charges are 30 days from date of invoice, with invoices issued on a weekly basis. The standard payment terms for duty and VAT charges are 7 days from date of invoice. This requires payments to also be on a weekly cycle, with, for example, the first March shipping invoice falling due for payment early in April and so on. The government has made significant financial support available to businesses. The support available for Businesses Trading Internationally can be found here. DHL Express COVID-19 UK Update 19 June 2020 16

PUBLIC CUSTOMS ADVICE COVID-19 RELATED ADDITIONAL ADVICE DHL Express COVID-19 UK Update 19 June 2020 17

China – Export regulations for nonmedical face masks and medical supplies PUBLIC China has introduced regulations focussed on the export of non-medical use face masks and medical supplies that are not registered with China FDA. For non-medical use face masks: In accordance with China’s quality standards, the exporter needs to check that the manufacturer is not listed on the State Administration for Market Regulation (SAMR) ‘black list’. If the manufacturer is not listed, both the exporter and importer are required to sign a declaration, which is required for outbound customs clearance in China. The manufacturer should also be listed on MOFCOM (Ministry of Commerce, People’s Republic of China) ‘face masks whitelist’. The exporter also needs to ensure that the shipment conforms with destination quality standards. DHL Express COVID-19 UK Update 19 June 2020 18

PUBLIC China – Export regulations for medical supplies China has introduced strict regulations for the export of medical supplies, including COVID-19 test kits, ventilators, infrared thermometers, surgical/medical face masks and medical protective clothing. The manufacturer must be registered with China FDA and/or be an approved manufacturer listed in the MOFCOM ‘medical supplies white list’ for medical supplies to be exported An ‘export declaration of medical supplies’ document must be obtained and validated prior to export UK importers may be required to sign a joint export / import declaration to support export approvals All customs paperwork must be provided to DHL Express China in advance of shipments being collected, as a pre-check process is in place. The process is as follows: All necessary customs declaration paperwork to be submitted to DHL in China in advance DHL Customs team in China assess paperwork and liaises as necessary. A QR code is sent via email when paperwork is in order The shipper can now schedule a courier collection. The courier will scan the QR code at collection. Without a QR code the courier cannot collect medical shipments DHL Express COVID-19 UK Update 19 June 2020 19

PUBLIC Importing medical supplies to the UK The UK Government has facilitated import duty/VAT relief for COVID-19 medical supplies. In order to claim relief against relevant commodities, National Import Reliefs Unit (NIRU) authorisation is required. An application form may be requested by emailing [email protected]. Criteria by which organisations qualify, as well as situations where relief may be claimed, are outlined within the HMRC guidance. NIRU will issue you with a unique certificate for use on Customs declarations. This certificate and import clearance instructions should be provided to [email protected] and [email protected] prior to import. Failure to prealert the DHL UK Customs Department may result in import duties being charged. The relief is currently set to apply until 31 July 2020. Please note that the VAT zero rate can be applied to PPE products only without the need for further approvals. ‘PPE ‘ DHL Express COVID-19 UK Update 19 June 2020 should be clearly stated on your waybill when shipping. 20

PUBLIC Exporting Medical Supplies to the USA Customs in the USA require the following additional information when shipping PPE: Face Masks Manufacturer name and address; Fabric details (i.e. paper, cotton, etc.); Device Listing Number Gloves, Gowns and other similar PPE Manufacturer name and address; Fabric details (i.e. paper, cotton, etc.); Device Listing Number Test Kits / Swabs Manufacturer name and address; Device Listing Number; Emergency Use Authorization (“EUA”) approval number Hand Sanitiser Manufacturer name and address; Active Ingredient , Ethyl Alcohol, Isopropyl Alcohol, Benzalkonium Chloride; Packaging details, including container type (i.e. bottles, jars, etc.) and size in ounces or litres and number of such containers DHL Express COVID-19 UK Update 19 June 2020 21

PUBLIC Support for businesses trading internationally Government guidance and support is available for businesses trading internationally. More information can be found at: Coronavirus (COVID-19): guidance for UK businesses DHL Express COVID-19 UK Update 19 June 2020 22

PUBLIC Thank you to all the key workers in every industry and country across the world 23

PUBLIC THANK YOU DHL Express COVID-19 UK Update 19 June 2020 24