PROBLEM SOLVING LEAD Development Workshop CONFIDENTIAL

PROBLEM SOLVING LEAD Development Workshop CONFIDENTIAL

Disclaimer Please note: This module contains an example of a recently updated employment related tool used by Arby’s Restaurant Group, Inc. (“ARG”) in the operation of its company-owned restaurants. We are providing this information only for informational purposes to be used as a tool to assist you with your business. You are not required to use this information. These tools are specifically geared for ARG’s business needs, and your needs and business and legal requirements may vary. ARG does not guarantee that your use of this information will alter your results, economically or otherwise. By receiving this information, you confirm that you are an independent contractor, and we are not your partner, joint venture or joint employer, nor are you our employee. Additional tools that may work for your organization are available through a variety of sources including consultants, periodicals and books, and software. In addition, small business owners should have their company’s hiring practices and assessment processes, including training of manager and employees, reviewed by a qualified attorney and/or consultant. It is your responsibility to ensure that some or all action items described in this document are permitted under your applicable state law. 4-2016 CONFIDENTIAL 2

L E AD A Management Development Program EXPERIEN CE LEAR N ASSES S DEVELO P

Icebreaker – Envelope Exercise CONFIDENTIAL 4

Icebreaker – Envelope Exercise Answer 10 CONFIDENTIAL 5

Five Steps to Problem Solving Identify a problem that you are working to resolve in your restaurant. We will use that issue to work through the five step problem solving process. Identify Measure Results 1 5 2 4 Execute CONFIDENTIAL Determine Root Causes 3 Brainstorm Ideas 6

Problem Solving Step 1: Identify Set Standards and Identify the Tolerance Level Awareness Clearly Define the Problem Simplify CONFIDENTIAL 7

Problem Solving Step 2: Determine Root Causes Cause vs. Symptom It’s About the Right Data Long Term vs. Short Term CONFIDENTIAL 8

Step 2: Determine Root Causes – Exercise Problem: Staffing Each week there are several shifts that are left open on the schedule. What are the potential root causes? What information do we need to gather to determine the root cause? CONFIDENTIAL 9

Problem Solving Step 3: Brainstorm Ideas on k c a b Piggy as Ide No Judgemen ts Capture All Ideas Don’t Set Limits Do Not Discuss Participate CONFIDENTIAL 10

Problem Solving Step 4: Execute Make a Plan and Stick to It! CONFIDENTIAL 11

Problem Solving Step 4: Execute Set Timeframes Determine Resources Determine Responsibilities Plan Communication Measure Results CONFIDENTIAL 12

Step 4: Execute – Brainstorming Exercise Se t Timeframes Determine Resources P l an ion t a c i n u m m o C CONFIDENTIAL Determine Responsibilities Measure Results 13

Problem Solving – Five Steps Is the Problem Solved? Follow-through on your plan Objectively measure the results CONFIDENTIAL 14

Problem Solving Summary Identify Measure Results 1 5 2 4 Execute Determine Root Causes 3 Brainstorm Ideas CONFIDENTIAL 15

Homework CONFIDENTIAL 16

PROBLEM SOLVING CONFIDENTIAL