Plan Year 2022 Partner Certification and Recertification For Internal

Plan Year 2022 Partner Certification and Recertification For Internal Use Only

2 Last year we 01 Validated 6 Testing Attempts for AHIP 02 Removed the Humana-portion Test 03 Certified for all Products 04 Added the “Get Certified” button on Vantage

Partner Channel - Mark these dates on your calendar! 6/11 6/11-17 6/21 6/24 6/29 10/15 11/30 12/7 Enrolling for PY21 Cert closes PY21 Cert Grace period for previously enrolled agents PY22 AHIP Certification Opens (8:00 AM, EST) PY22 NAHU Certification Opens (8:00 AM, EST) Humana’s Certification & Recertification Open (12:00 PM, EST) AEP Opens Deadline for Partner Agents to Recertify (5:00 PM, EST) AEP Closes 17th – AHIP closes

Course Outlines

Partner Field Agent Recertification Tab for Additional Resources & Downloads How to complete Humana’s MAPD Recertification AHIP/NAHU Prior to Test Introduction to the AHIP or NAHU Medicare Course 2022 AHIP or NAHU Medicare Training AHIP or NAHU Attestation Humana Sales and Marketing Compliance DRAFT Privacy & Security Compliance and Ethics Code of Ethics for Partner Field Note: a select group of State Farm and TruBridge agents will be taking Humana’s CMS Required Training. Humana Sales and Marketing Guidance Humana Humana Humana Humana 2022 MAPD/PDP Agent Guidance 2022 Sales Resources Guide First Look (Product Information) Compliance, Process and Marketing Attestations – Partner Field Wrap –Up Coronavirus Information Course Completion / Confirm Eligibility for Sales Materials Survey – Recertification for Partner Field How to Order Sales Starter Materials Order Sales Starter Materials

Partner Field Initial Certification Welcome to Humana’s MAPD Certification AHIP Attestation to AHIP/NAHU Introduction to AHIP/NAHU Medicare AHIP/NAHU course Attestation to AHIP/NAHU Compliance DRAFT Compliance and Ethics Code of Ethics Compliance Knowledge Check Humana Products Introductions to Humana Products (Webpage) First Look CarePlus Training (completed by FL agents only) Special Needs Plans Optional Supplemental Benefits Prescription Drug Plans Humana’s Value Commitment Sales presentation and Tools (Webpage) 10 step process Prepare Greet, Visit, & Verify (continued) Sales presentation and Tools (Webpage) Enroll Find a Doctor Pharmacy Calculator Enrollment tools Paper Applications Wrap Up and Serve Connecting the Dots Sales Presentation Knowledge Check Agent Guidance Agent Guidance materials Attestations (3) Wrap up Course Completion / Confirm Eligibility for Sales Materials Survey – Recertification for Partner Field How to Order Sales Starter Materials Order Sales Starter Materials Optional Sales Resources Tab for Additional Resources & Downloads

7 Big changes for Plan year 2022!

& AHIP & NAHU for 2022 Agents will have option between AHIP or NAHU. They must select one and stick with that path.

Comparing AHIP & NAHU 90% or better to pass the test (6 attempts*) 85% or better to pass the test (6 attempts) 2 hour time limit per test attempt (50 questions) 2 hour time limit per test attempt (50 questions) 125 ** 90** CE Credits not included in the initial cost. CE Credits included in the initial cost. Spanish option available Spanish option is not available Major carriers have used it for years NAHU Medicare Cert Training is New. Humana is one of the only major carries offering it currently for PY22. * Additional 3 attempts can be purchased. For PY21 cert-recert less than 1% of agents needed to purchase an additional 3 AHIP test attempts. ** Prices reflect a discount that only applies when agents access AHIP or NAHU via their Humana cert-recert course. 9

Reminder: Tests are to be completed in a single, continuous sitting. Agents must maintain integrity when completing the AHIP or NAHU examination and not engage in any dishonest behavior, like cheating, having someone test on your behalf, or sharing test answers with others. 10

1 1 More engaging & interactive Ethics & Compliance training with real life scenarios.

The Agent Guidance lesson includes more knowledge checks and scenarios.

1 3 AHIP or NAHU: The agent experience

The Agent Experience – AHIP & NAHU Options Agents Agents see see their their required required training training notification notification and and select select the the View View button. button. All screen shots are drafts and subject to change. 14

The Agent Experience – AHIP & NAHU Options Agents Agents land land on on their their cert cert page page which which provides provides details details about about their their AHIP AHIP and and NAHU NAHU options. options. Agents Agents will will see see the the two two courses courses –– one one with with AHIP AHIP and and one one with with NAHU. NAHU. Agents Agents can can select select Details Details to to learn learn more more about about each each course. course. All screen shots are drafts and subject to change. 15

The Agent Experience – Most Career & Exclusive Agents Cert Cert course course details details example example All screen shots are drafts and subject to change. 16

The Agent Experience – AHIP & NAHU Options Agents Agents choose choose their their course course by by selecting selecting the the Enroll Enroll button. button. All screen shots are drafts and subject to change. 17

The Agent Experience – AHIP & NAHU Options Before Before enrollment enrollment in in NAHU NAHU is is completed, completed, agents agents will will receive receive aa pop-up pop-up message message with with more more details. details. ItIt is is vitally vitally important important agents agents understand understand before before they they enroll: enroll: Go Go Back Back cancels cancels the the enrollment enrollment and and returns returns to to the the cert cert page page Proceed Proceed confirms confirms the the enrollment. enrollment. All screen shots are drafts and subject to change. NAHU NAHU might might not not be be accepted accepted by by other other carriers carriers and and Once Once agents agents enroll enroll in in either either the the AHIP AHIP or or NAHU NAHU course, course, they they must must satisfactorily satisfactorily complete complete that that course course (no (no switching) switching) 18

The Agent Experience – AHIP & NAHU Options Once Once enrolled enrolled agents agents will will see see the the course course outline. outline. The The link link to to NAHU NAHU to to work work the the same same as as how how we we handle handle AHIP AHIP today. today. Very Very similar similar experience. experience. Agent Agent will will click click the the NAHU NAHU course course link link and and be be taken taken to to NAHU’s NAHU’s site site to to create create or or update update their their profile profile and and complete complete the the registration registration and and enrollment enrollment process. process. For For privacy privacy reasons, reasons, NAHU NAHU (and (and AHIP) AHIP) can can only only automatically automatically transfer transfer scores scores to to HMU HMU for for agents agents who who are are already already affiliated affiliated with with Humana. Humana. Affiliation Affiliation is is established established once once agents agents have have clicked clicked the the link link from from their their HMU HMU cert-recert cert-recert course course and and logged logged into into NAHU’s NAHU’s site. site. After After affiliating affiliating with with Humana, Humana, agents agents can can then then transfer transfer their their NAHU NAHU score score back back to to HMU. HMU. All screen shots are drafts and subject to change. 19

The Agent Experience – AHIP & NAHU Options How long does Cert and Recert take? The amount of time required to complete cert or recert varies by learner, but we can give some general estimates of how much time is required to complete training. Since CMS specifies what topics agents must be trained on, the estimated time to complete NAHU training is similar to AHIP. Agents should expect to spend 3 – 7 hours completing this portion of their cert-recert course. The Humana specific portion of the Certification course should take up to 6 hours to complete. The Humana specific portion of the Recertification course should take about 1 - 2 hours to complete. IMPORTANT: After completing AHIP or NAHU training, agents must complete the rest of their cert or recert course in its entirety. Agents who do not complete the entire course (AHIP or NAHU Humana specifics), will NOT be certified. All screen shots are drafts and subject to change. 20

Mark your calendars! Launch is June 29, 2021

Questions?

Plan Year 2022 Partner Certification and Recertification