Pathways in to Health and Social Care Services PlatForum meeting,

Pathways in to Health and Social Care Services PlatForum meeting, 19th October 2018 Lisa Martin, Community Engagement Officer

What is the Health and Social Care Partnership? Structure Services Staff Pathways in to Health and Social Care Services: Know Who To Turn To Emergency and Out of Hours Care Equal Access to Services Key Contacts

HSCP Structure A legally formed partnership between NHS Greater Glasgow and Clyde Health Board and Glasgow City Council Responsible for planning and delivery of a wide range of health and social care services Governed by an Integrated Joint Board of senior staff, elected members, non-executive NHSGGC Board members and public representatives Three localities in the city – NE, NW and South Three main care groups – Older People, Adults and Children and Families South Locality is the Lead for Older People

HSCP Services social care services for adults and older people carers support service homelessness services mental health services alcohol and drug servicescriminal justice services welfare rights services district nursing services palliative care services social care services provided to children and families (including fostering and adoption services and child protection) services provided by allied health professionals such as dieticians and occupational therapists dental services primary medical services (including out of hours) ophthalmic services pharmaceutical services sexual health services services to promote public health and improvement school nursing and health visiting services the strategic planning for Accident and Emergency services provided in a hospital and the strategic planning for inpatient hospital services relating to branches of medicine (general medicine, geriatric medicine, rehabilitation medicine and respiratory medicine). (A number of housing functions are also delegated to the Integration Joint Board)

Questions or comments about the HSCP structure, services or staff?

Pathways in to Health and Care Services Know Who To Turn To Self Care and NHS Inform www.nhsinform.scot For minor illnesses and injuries that can be treated safely at home with over the counter medication For general information such as pharmacy opening times or general health and well being advice Your Local Pharmacy For advice on common ailments such as coughs, colds, sore throat, stomach upsets etc For emergency contraception Pharmacy First - for Urinary Tract Infections (Women) and Impetigo (All) Minor Ailments Service – advice, and sometimes treatment, for those who don’t usually pay for prescriptions Your GP See your GP if you have an illness or health concern that isn’t going away e.g. vomiting, earache, backache, stomach pains etc GPs monitor long term health conditions, can provide minor surgery and supply prescriptions for medication GPs provide routine contraception, immunisations and can refer you to other services GPs do not deal with issues connected to eye health or dental health

Know Who To Turn To Eye Care and Dental Health If you have a problem with your eyes visit your local optometrist If you have an eye INJURY visit your local Accident and Emergency Dept ( or Royal Hospital for Children) See your local NHS dentist for routine check ups, procedures and emergency care (within hours) If you have a dental emergency out of hours call NHS 24 on 111 A dental emergency is: acute pain, facial swelling, trauma/injury or bleeding from the mouth Mental Health First point of access is usually via GP then referral to Community Mental Health Services Range of interventions available depending on the individual’s illness Community and Third Sector organisations deliver a wide range of mental health services Mental Health Crisis Team for out of hours emergencies – for people already known to MH Services If you are concerned someone might harm themselves or others call 999 Emergency Social Work Service Out of Hours can offer advice: 0300 343 1505 Podiatry Personal footcare is no longer offered by the NHS – this includes nail cutting, skin care and shoe fitting Exceptions are people with certain long term health conditions Several voluntary personal footcare schemes operate in Glasgow

Know Who To Turn To Addiction Services You can self refer or be referred by a GP or other organisation to the Drug and Alcohol Recovery Team South Glasgow: Telephone: 0141 276 4330/ 287 6168/ 420 8100 Recovery Services South: The Mungo Foundation 0141 423 5872 (Out of Hours 07972 008701) Minor Injuries Unit Cuts, stitches, broken bones, sprains, minor burns etc Open 9am – 9pm every day all year round New Victoria Hospital for adults aged 16 years and over and children aged 5-15 years 0-12 monthsRoyal Hospital for Children 1-5 years Above, or Glasgow Royal Infirmary Sexual Health Services Sandyford Clinic and a range of satellite hubs around the city South East – Govanhill Health Centre and South West – Pollok Health Centre Information, advice, diagnosis and treatment of a wide range of sexual health issues In Hours number: Govanhill – 0141 531 8349 and Pollok 0141 531 6807 Out of Hours number: NHS 24 on 111

Emergency and Out of Hours Care NHS 24 If you are unwell and need to speak to someone before your GP or Dental Practice re-opens - Evenings/Weekends/Holidays Will give advice on either managing symptoms at home, when to visit pharmacy services, arrange an on call GP or other health professionals Call 111 Emergency Social Work Services Assessment and intervention in emergency circumstances that cannot wait until a local social work service office re-opens Call 0300 343 1505 Serious Injuries and Life Threatening Emergencies For accidents or serious emergencies e.g. cardiac failure, stroke, head injury, serious wounds Visit your nearest Accident and Emergency Department (Queen Elizabeth Hospital or Glasgow Royal Infirmary) or for children the Royal Hospital for Children If you need immediate help Call 999

Equal Access to Services Everyone, in law, is entitled to protection from unfair discrimination due to their protected characteristics. The HSCP believes everyone should have equal access to our services. If you do not speak, read or write English as a first language You are entitled to access our interpreting service (this may be telephone or remote interpreting) You are entitled to have information, including appointment letters etc in a format that is best for you You are entitled to expect our staff to have been trained in equalities sensitive practice If you have a disability including a learning disability You are entitled to information, including appointment letters etc in a format that is best for you including in audio, braille, easy read, large print or with a BSL interpreter present You are entitled to have a carer, advocate or person of your choice present for discussions and decisions about your care, as long as you are deemed to have capacity You are entitled to expect that our buildings and services will be accessible, or that we will offer alternatives to you if they are not If you are part of a protected characteristics group We carry out Equality Impact Assessments on all of our policies to assess if they unfairly discriminate against any protected characteristics groups

Key Contacts For telephone numbers please contact South Locality Headquarters on 0141 427 8300 in first instance. General: David Williams Chief Officer [email protected] Mike Burns Assistant Chief Officer (Children’s Services and North East) [email protected] Jackie Kerr Assistant Chief Officer (Adult Services and North West) [email protected] South Glasgow: Stephen Fitzpatrick Assistant Chief Officer (Older People’s Services and South) [email protected] Anne Mitchell Head of Older People South [email protected] Fiona McNeill Head of Adult Services South [email protected] Susan Orr Head of Children’s Services South [email protected] Karen McNiven Health Improvement Manager South [email protected]

Questions or comments about Pathways in to Health and Care Services? Any other comments or questions?