Partner Smart Talk Series 101 1

Partner Smart Talk Series 101 1

Cisco Collaborative Professional Services Noemi Carreno-Houshmand Program Manager [email protected] 512-378-6359 Update date 2

AGENDA Collaborative Professional Services Program Overview Portfolio Offerings Engaging with CPS 3

CISCO SERVICES TECHNICAL SERVICES Cisco Brand Resale: SmartNet SmartCare Smartnet Total Care PSS Partner Branded / Collaboration: CSPP ADVANCED SERVICES Direct (CBR) SOW Based AS-T AS-F AS-S Collaborative Professional Services (CPS) No SOW AS-F AS-S Cisco-Customer Engagement Cisco-Partner Engagement 4

Collaborative Professional Services Portfolio of professional services sold only to qualified partners Eligible to ATP, Gold, Silver & Premier partners Develop new practice / strengthen existing capabilities Planning, Design, & Support partners with projects in the commercial to midenterprise segments Optimization phases of Lifecycle Partner Customer 5

Collaborative Professional Services Cisco – Partner Collaboration Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies Partner provides: intellectual capital, resources, and customer knowledge SKU based - Fixed scope / price Orderable in CCW * Delivered to partner remotely and virtually via Cisco NCEs/CCIEs Project based Invoiced upon project completion * * Exception Knowledge Services 6

ENSURING CUSTOMER SUCCESS FUELING BUSINESS TRANSFORMATION Collaborative Professional Services Portfolio Offerings 1 Guidance Services 2 Development Services 3 Assessment Services COLLABORATION COLLABORATION 4 Knowledge Services DATA DATA CENTER CENTER // VIRTUALIZATION VIRTUALIZATION // CLOUD CLOUD 5 Practice Accelerator Workshops 6 Deployment Services BORDERLESS BORDERLESS NETWORKS NETWORKS CLOUPIA CLOUPIA SAP SAP HANA HANA BE6000 BE6000 7

Data Center, Center, Data Virtualization, Virtualization, and Cloud Cloud and Collaboration Collaboration Borderless Borderless Networks Networks GUIDANCE SERVICES GUIDANCE SERVICES DEVELOPMENT SERVICES Guidance Services ASSESSMENT SERVICE KNOWLEDGE SERVICES PRACTICE ACCELERATORS Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document Borderless Network Guidance Service Identity Services Engine Guidance Service Unified Communications Guidance Service Video Guidance Service Data Center Guidance Service ** Partner Specialization required for all guidance services ** 8

Data Center, Center, Data Virtualization, Virtualization, and Cloud Cloud and Collaboration Collaboration Borderless Borderless Networks Networks GUIDANCE SERVICES DEVELOPMENT SERVICES Development Services ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans Borderless Network Development Service Unified Communications Development Service Video Development Service Data Center Development Service Private Cloud Development Service 9

Data Center, Center, Data Virtualization, Virtualization, and Cloud Cloud and Collaboration Collaboration Borderless Borderless Networks Networks GUIDANCE SERVICES DEVELOPMENT SERVICES Assesssment Services ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations Routing & Switching Assessment Router & LAN Switch multi-day Audit Network Device Security Assessment IPv6 Assessment Identity Services Engine Readiness Assessment Video Level Service Agreement Assessment Unified Communications Assessment Unified Messaging Assessment Contact Center Assessment Video Assessment Data Center Assessment Cloud Consumption N NE EW W 10

Data Center, Center, Data Virtualization, Virtualization, and Cloud Cloud and Collaboration Collaboration Borderless Borderless Networks Networks GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Technical Knowledge Library Knowledge Services - Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases Network Infrastructure Knowledge Service Wireless Knowledge Service Security Knowledge Service Collaboration Knowledge Service Data Center Knowledge Service Total Knowledge Library (TKL) 11

Comprehensive Knowledge Flavors Advanced Services Best Practices Design and implementation guides White papers and technical tips Video on demand (VoD) presentations and other self-study resources Cisco Press titles Available in digital format Learnings from Solution Validation Labs Test cases, benchmarking results, and recommendations Case Studies from Customer Proof of Concept (CPOC) Labs Experiential learning from CPOC Labs IntelliShield Security feeds Comprehensive and actionable threat and vulnerability information CCENT/CCDA/CCNP/CCNA Security & Voice Certification Self-Study Guides Certification exams test-preps N NE EW W 12

GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Practice Accelerator Workshops Data Center, Center, Data Virtualization, Virtualization, and Cloud Cloud and Practice Accelerators Cisco Provides to Partner consultative workshops to enable the establishment of a new practice: Technical Selling and Consulting Design/Delivery Methods Project Management Lab/Demo Cloud Builder Accelerator Service Flexpod Technical Consulting Accelerator Service Virtualization Experience Infrastructure Technical Consulting Accelerator Service Unified Computing System Partner Lab Demonstration Accelerator Service 13

Why CPS Alternative AS support model available to partners Scale Professional Services Expand Operational Efficiencies Generate new business streams Increase profit margins 14

“Cisco’s true value is in what we make possible.” John Chambers, Chairman and CEO, Cisco 15

Thank you 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16