Office 365 Change Management March 2014

Office 365 Change Management March 2014

About us Alistair Speirs Senior Operations Program Manager Office Deployment, Adoption & Readiness Team Microsoft Corporation Jake Zborowski Group Product Manager Office 365 Technical Product Management Group Microsoft Corporation

Office 365 Fundamentals Agenda Module 1 Introduction Module 2 Office 365 for IT Pros Module 3 Getting started with Office 365 Module 4 Deploying Office 365 Module 5 Office 365 Service Communications Module 6 Office 365 Change

Office 365 Change Management Agenda Principles of the cloud An evergreen service Release cadence Customer feedback programs Evolving change management Introducing First Release Release process Staying ahead of change Communications vehicles Preparing your environment

Microsoft Office 365 - Cloud principles Maintain an evergreen service Provide a platform built on security, privacy, and trust Offer highly configurable and scalable services

Built for trust Security Compliance Privacy Best-in-class security Commitment to compliance Privacy by design

Highly configurable and scalable Office 365 is a highly configurable with some customization Customers can mix and match services to meet their requirements Choose the flexibility between cloud and hybrid deployment Redundant datacenters and financially backed SLA provide uninterrupted and reliable access

Maintain an evergreen service

Going forward 18-36 month release

Impact of wave releases

Going forward 18-36 continuous month updates ripplesrelease

Office 365 responds to your feedback Running a service brings Microsoft closer to the customer than ever before Customer engagement Old Send-a-smile in-product feedback New Support and community aggregate customers’ issues

Office 365 NDA Preview Customer Benefits Access to the pre-GA O365 environment Access to engineering teams including follow up on feedback and reported issues. Subset of users in your existing tenant Validation of Office 365 suite (Exchange, Sharepoint and Lync) http://prereleaseprograms-public.sharepoint.com/

What we’ve delivered The New Office Exchange Online Archiving addon IM mute SharePoint Online Platform Improvements Retention policy and tag management Directory Sync Max Objects Auto Increase Office Mobile for iPhone & Android phones Office on the Web Exchange group naming policy Exchange Online Address Book Policies Excel Online update OneDrive for business apps for Windows 8 & iOS Office 365 Adapter Admin Add Improved Sharing Emails OWA for iPhone & OWA for iPad Power Map for Excel Message Center Office 365 Admin Mobile App OneDrive for business storage increase Office 365 Switch Plans Azure AD Password Sync. Lync Online Q&A manager Shared with Me 50 GB mailbox 2013 Go Daddy Integration Q&A manager Connecting Skype & Lync OneNote for iPhone and Android phones Lync mobile clients OneNote for iPad Lync meeting scheduling from OWA Rights Management Services Embedded Images SharePoint Newsfeed App for Windows 8 Updated Lync mobile clients PDFs in Word Online Yammer basic integration OneDrive for Business Sync for Windows EXO: 50 GB Mailboxes Encrypted Data Lync Online Integrated Reporting Exchange Online Inactive Mailboxes Office Online Update PDF support for SharePoint Online DirSync Scoping and Filtering Project codename “GeoFlow” preview for Excel Lync and SharePoint Service Reporting Windows Azure Active Directory Sync Tool-update Office 365 SSO with SAML 2.0 Identity Providers Lync Online Remote PowerShell Directory Sync Max Objects Auto Increase Windows Azure Active Authentication Directory Sync Max Objects Auto Increase Office Online real-time coauthoring

Evolving Change Management

What’s Changing Like all features of the service. How we approach updates, release, maintenance and communications will continue to evolve and improve. Feature release process Communications policies Roadmap disclosure

Service updates Functionality Updates Feature updates New introductions OneDrive for Business storage increases UI changes Office Mobile for iPhone OWA for iPhone and iPad Platform Updates Disruptive change API change Deprecations System requirement change Configuration changes Auto-discovery configuration DNS record change Infrastructure improvements Bug fix Performance enhancement Security updates

Introducing: First Release

First Release New opt-in program available to all customers Provides first access to select production service updates The first public availability of fully supported, vetted, documented end user facing service updates Scope Exchange and SharePoint Most impactful end-user feature updates Tenant wide opt-in setting off by default Opt-in / opt-out changes respected within 24 hours of admin change Benefit: Get major SharePoint and Exchange end-user updates first Minimum of 2 weeks before standard rollout of updates Ta Q rge 4 te FY d 14

Office dashboard users & groups licensing service service settings settings service health reports Mail email sites voice & conferencing Calendar downloads purchase services Newsfeed passwords Documents projects manage feature rollout Admins control how new features are rolled out to people in their organization. Learn more First release Select this option if you want people to receive new features as soon as they are available from Microsoft. ON domains support People When will my change take effect? It can take up to 24 hours for this change to take effect. P U K C O M Sites updates Admin Alan Smith 6

Current update process NDA Roadmap Dog food MS IT NDA Preview Release GA Customer rolloutnotification Customer notification at time of initiation of Some advance notification via the Office 365 technical blog Roadmap NDA only

Service updates process Customer notification [T -7] Internal Dog food MSFT IT NDA Preview Roadmap [T-30-90] First Release GA [T] All [T 14] Standar d Release

Staying ahead of change

Service updates Functionality Updates Feature updates New introductions OneDrive for Business storage increases UI changes Office Mobile for iPhone OWA for iPhone and iPad Platform Updates Disruptive change API change Deprecations System requirement change Configuration changes Auto-discovery configuration DNS record change Infrastructure improvements Bug fix Performance enhancement Security updates

Communications Source Feature updates OneDrive for Business storage increases UI changes New introductions Office Mobile for iPhone OWA for iPhone and iPad Disruptive change API change Deprecations System requirement change Configuration changes Auto-discovery configuration DNS record change Infrastructure improvements Bug fix Performance enhancement Security updates Timeframe Message Center Public Roadmap T-7 1-3 months Message Center Public Roadmap At availability Up to 12 months System Requirements Message Center Message Center 12 months @12 months Service Health Dashboard 5 day minimum (planned maintenance (ongoing) 1-12 months

Communication vehicles System Requirements Lifecycle & disruptive change policy Office 365 Public Roadmap technical blog Message Center

Office 365 Client Support Policy Web browser Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Any Office client in mainstream support Office client Older clients Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes.

Message Center Vision: single source for customer service communications. Recent improvements Bell notifications Tenant targeting V3 improvements: New message types Change: details on feature updates Awareness: general admin messages Message categorization Future API Account management communications Admin App integration Ta Q rge 4 te FY d 14

Ta rg Ap ete 20 ril d 14 Office 365 Public Roadmap Objective: Provide a public channel to disclose upcoming updates to the service Timing Most items 30-90 days out Some longer term Provide available detail on upcoming and recent releases Name, short description, status Screenshot if applicable P U K C O M

Demo: Message Center

ALERTS Office 365 admin center dashboard Search the admin center, help, and community service overview You have a message from Office 365. Go to Message Center. setup users and groups service health No service issues domains licensing No issues service requests service settings service health reports support inactive email users 2 mail protection purchase services message center message center tools included services No issues

Office 365 admin center dashboard setup Search the admin center, help, and community message center viewall all view awareness avoid issues change awareness users and groups domains ID published expires 4/8/2014 Office 365 1/15/2014 4/8/2014 4/8/2014 Office 365 7/30/2013 4/8/2014 Improve team collaboration with groups details None 4/8/2014 Exchange Office 365 2/12/2014 7/30/2013 2/28/2014 4/8/2014 New Exchange Admin Center landing page details None Exchange 2/10/2014 4/28/2014 None Office 365 1/6/2014 2/1/2014 message MC8301 avoid issues End of support for Windows XP details MC8302 avoid issues MC8303 change MC8304 MC8303 change MC8305 awareness licensing service settings service category Upgrade to the latest version of Internet Explorer details complete action by service health reports support purchase services message center tools What’s New: December 2013 details

Office 365 admin center dashboard setup Search the admin center, help, and community message center view all awareness avoid avoidissues issues change change awareness users and groups domains licensing service settings service health reports support purchase services message center tools ID message MC8301 End of support for Windows XP details MC8302 Upgrade to the latest version of Internet Explorer details complete action by service published expires 4/8/2014 Office 365 1/15/2014 4/8/2014 4/8/2014 Office 365 7/30/2013 4/8/2014

MC8303 End of support for Windows XP Microsoft will end all support for Windows XP on 8 April 2014 – please upgrade all Windows XP workstations to Windows 8 or Windows 7 prior to this date. While Office 365 will not block connections from fully patched Windows XP computers after 8 April 2014, connectivity to the service will be at risk. Windows XP workstations that have not deployed all service packs and automatic updates run an even higher risk of Office 365 connectivity issues after support for Windows XP ends. If you experience a technical problem connecting to Office 365 from a Windows XP machine after 8 April 2014, Microsoft Customer Support and Service will need you to reproduce the problem on a supported operating system. Sincerely, The Office 365 team additional information action required complete action by 4/8/2014 service Office 365 category change expires 4/8/2014 published 1/15/2014

Office 365 admin center dashboard setup Search the admin center, help, and community message center view all awareness avoid avoidissues issues change change awareness users and groups domains licensing service settings service health reports support purchase services message center tools ID message MC8301 End of support for Windows XP details MC8302 Upgrade to the latest version of Internet Explorer details complete action by service published expires 4/8/2014 Office 365 1/15/2014 4/8/2014 4/8/2014 Office 365 7/30/2013 4/8/2014

Office 365 admin center dashboard setup Search the admin center, help, and community message center view all awareness avoid avoidissues issues change change awareness users and groups domains licensing service settings ID support purchase services message center tools complete action by service published expires MC8303 Improve team collaboration with groups details None Office 365 2/12/2014 4/28/2014 MC8304 New Exchange Admin Center landing page details None Exchange 2/10/2014 4/28/2014 MC8306 Protect your messages by encrypting them details None Exchange 1/27/2014 3/31/2014 None Exchange 1/27/2014 3/31/2014 service health reports message MC8307 More options for data loss prevention details

MC8303 Improve team collaboration with groups Starting in February 2014, Office 365 will be releasing a new feature that enables your teams to define groups and utilize that group for email and document sharing. Imagine how quickly new teams can now start collaborating by creating an email distribution list and a SharePoint site that enables them to post and start sharing documents. additional information service Office 365 category change expires 4/8/2014 published 1/15/2014

Office 365 admin center dashboard setup Search the admin center, help, and community message center view all awareness avoid avoidissues issues change change awareness users and groups domains licensing service settings ID support purchase services message center tools complete action by service published expires MC8303 Improve team collaboration with groups details None Office 365 2/12/2014 4/28/2014 MC8304 New Exchange Admin Center landing page details None Exchange 2/10/2014 4/28/2014 MC8306 Protect your messages by encrypting them details None Exchange 1/27/2014 3/31/2014 None Exchange 1/27/2014 3/31/2014 service health reports message MC8307 More options for data loss prevention details

S No hip v pe 20 -D d 13 ec Office 365 Admin App Provides tenant specific O365 service health and maintenance information on the go Shipped in November 2013 for Windows Phone and December 2013 for iOS and Android devices.

Microsoft Office 365 - Cloud principles Maintain an evergreen service Provide a platform built on security, privacy, and trust Offer highly configurable and scalable services

2013 Microsoft. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.