Medicare Provider Enrollment 2012 Center for Program Integrity Centers

Medicare Provider Enrollment 2012 Center for Program Integrity Centers for Medicare & Medicaid Services Zabeen Chong Director of Provider Enrollment Operations Group Mark Majestic Deputy Director Decision Health October 4th, 2012

Provider Enrollment Focus for 2012 Improve the way providers view and interact with CMS while maintaining the integrity and security of provider information. Core Areas : Customer Service Online Enrollment (PECOS) Data Accuracy & Integrity (Revalidation) Strengthen Fraud Prevention 2

CUSTOMER SERVICE Take a proactive role in helping Providers and Suppliers get answer to questions and work more efficiently

What Providers were saying “ oh yea, we all call any MAC at least 3 times if we have a question. Then take the average answer. and you need to make sure you change up the time of day you call to make sure you get a new shift.” (Lack of consistent information to the provider community when they contact a MAC does not create a feeling of confidence or trust.) “We have 1M in billing at stake related to a single provider we have been working to enroll for months.” (Providers lose millions of dollars a year due to processing delays.) Avg. Processing Time 70 60 50 40 30 20 10 0 Paper Applications Web Applications “Processing provider enrollment applications is second only in complexity to auditing Medicare Hospital Cost Reports” -- Senior Executive, Medicare Administrative Contractor Processing Time (Days) 4

Our Change in Culture We heard you! Provider & Medicare Contractor Focus Groups New features and changes are based on listening to providers and Medicare contractors and crafting solutions around the needs instead of implementing features or policies that simply meet regulation. Changes directly from groups like this in the last 12 months. And we are here to help. Culture of Customer Service Changing the attitude of Provider Enrollment at CMS and MACs to one of collaboration and support. Working with the Provider to understand what they have a question about, and providing the correct answer or getting them to the right person, with the first call. 5

Proactive Education & Outreach List Serv - Notification of program and policy details, updates and announcements, press releases, event reminders, educational material announcements, and other news and information for Medicare FFS providers. To join send an email to [email protected] CMS.gov – Questions about enrollment criteria and links to hot topics like Revalidation, Ordering and Referring, and ADI Accreditation requirements PECOS Homepage – https://pecos.cms.hhs.gov/ - Redesigned to have quick links to account creation, video tutorials, providers resources , and FAQs. Medicare Learning Network MLN Matters Articles – Articles designed to inform Medicare FFS providers about the latest changes to the Medicare Program. To sign up for MLN Matters go to https://list.nih.gov/cgi-bin/wa.exe?A0 mlnmatters-l and select ‘Subscribe’ under the ‘Options’ tab on the right side of the page. National Provider Calls - educational conference calls conducted for the Medicare Fee-for-Service (FFS) provider and supplier community that educate and inform participants about new policies and/or changes to the Medicare program. 6

Recent Processing Improvement (to support providers) Ability to submit enrollment applications and updates 60 days in advance. Ability to fax certain information to Medicare Contractors. Require MACs to develop for missing information rather than return the application due to being incomplete. 7

Recent Processing Improvement (to speed up processing) Frequent workgroup calls with all MACs to ensure any policy or direction is communicated consistently and discussed as needed. Use a central site visit contractor to ensure consistency and timeliness or processing. E-Signature & Digital Documents 8

Upcoming Changes Evaluating Processes – We are reviewing processes such as Survey & Cert to identify areas where processing time can be reduced. Standardization of Letters – We are standardizing all letters sent by contractors to ensure clarity and consistency. 855 Form Updates – We are updating all of the forms to reduce redundant data collection, and streamline data entry. o 855O July ’12 (Released) o 855S January ’13 (Tentative) o 855A, B, I, and R - January ’14 (Tentative) 9

PECOS ENHANCEMENTS Increase the use of systems and reduce processing time by improving the tools and information available to Providers by enhancing PECOS.

What you had to say about PECOS! “The changes you are making [to PECOS] are really great, but if I still need to send in a paper at the end of the process why should I go on line rather than submit paper.” (30% of applications require some form of additional development for missing information.) “I like PECOS, but if it takes me 15 minutes to find the record I am looking for to even begin to make a change it is faster for me to just use paper.” (Only 15% of providers are using internet based PECOS to enroll or submit changes to their Medicare enrollment.) “ the problem is that Providers are not the ones who update and manage their records, it is their office manager or the credentialing staff at the group they work for that does all the real work.” (Program, processes, and system complexity makes it longer to do anything, and most programs or systems do not account for the reality of how the industry functions.) 11

Our Solution: Provider Driven Changes Increase Usability: Evaluate the user experience from start to finish, simplify online registration processes, reduce data entry time, and provide tools for large groups and organizations. All Digital Process: Remove paper from the enrollment process, leverage new and existing best practice technology, and allow increased connectivity for large providers. Transparency: Increased access to information and communication about the status of enrollments. 12

Updated Homepage Improved homepage layout with quicker access to what provider needs most. Access to account information. Video walkthroughs of how to enroll or update your information w/PECOS. Direct links to resources such as revalidation mailing and ordering & referring lists. 13

Filter, Search, and Reformat Allow large groups or chains to quickly find particular enrollments. Search & Filter (Enrollment Type, NPI, Status, Medicare ID, State, and Specialty) Increased information about each enrollment up front. Ability to see the status of changes that have been submitted. Ability to see if a request for revalidation has been sent by the MAC. 14

View all current enrollment information on a single screen and quickly update. The ability to switch between a Topic View (walkthrough driven mode), and Fast Track View (advanced data entry mode). 15

Primary & Secondary Practice Location Providers can now specify a “Primary and Secondary Practice Location” when reassigning benefits that will then be published to Physician Compare 16

Geo-Location by County Providers will now have the option to select “County” in the “Geographic Location” topic when identifying the Geographic Location where services are rendered for CMS 855A and CMS 855B enrollment applications 17

Upload Digital Documents Required and/or Supporting Documentation Summary Page Topic Summary This topic requests information regarding Required and/or Supporting documentation that is applicable to the provider’s application. You may digitally upload any Required and/or Supporting documentation and submit them electronically as part of the application. Note: Required and/or Supporting documentation digitally uploaded do not need to be mailed. Required and Supporting Documents Before you get started, please review the Required and/or Supporting Documentation that are applicable to your submission. Ability to upload electronic versions of supporting documents during completion of an enrollment application. View Required and/or Supporting Documentation View a dynamic “required documents list” based on enrollment application type. Upload Documentation * Do you wish to upload Required and/or Supporting documentation to your submission? Yes No Please select any required or supporting document to upload as an attachment: * Required and/or Supporting documentation uploaded do not need to be mailed in * Each file being uploaded should contain only one require/supporting document. Multiple documents within one single file uploaded is not valid Document Type Document Name Select Document Type Reduce paper. Browse Upload Current Uploaded Documents Reduce application processing time. No Required and/or Supporting Documentation has been uploaded. PREVIOUS TOPIC NEXT TOPIC 18

Add & Store Multiple Contacts Providers will now be able to enter and store multiple contact persons in the Contact Information section. 19

E-Signature Ability to electronically sign any application submission (including ones that require multiple signatures) Reduces paper. Reduces application processing time. 20

Transparency for Groups Accepting Reassignments Allow Part B groups to View and Download reports to see a list of all providers that have reassigned benefits to them. 21

Display all Medicare IDs Providers will now be able to see a report of all Medicare IDs associated with a particular enrollment record. 22

Quick HTML View Printable HTML Record of the information currently on record with CMS (and any pending submissions) 23

Simplified Access for Individual Providers, Organizations and Support Staff Reset forgotten passwords and usernames online, without calling CMS. Streamlined process for Organizations to register an Authorized Official. Ability for Organizations and Providers to quickly approve Staff or others to work on their behalf. Support Staff Authorized Surrogate 24

Additional Changes Ability to select previously used address information when completing an application. Reducing the number of screens and steps for frequent changes and Revalidation. Ability to quickly update and resubmit any application returned for corrections. View DME License Information, and ADI accreditation. Ability to electronically submit EFT updates via PECOS as part of any application submission. DME Ability to convert an 855O registration to an 855I enrollment record. 25

DATA ACCURACY & INTEGRITY (REVALIDATION)

Revalidation: What is it? What is the Revalidation Project and how will it affect me? The revalidation project is an effort by CMS, mandated by Section 6401 (a) of the Affordable Care Act, to verify all information on file for existing Medicare Providers, and to ensure they meet all standards associated with the new screening criteria. Approximately 1.5 Million Providers & Suppliers must be revalidated by March 25, 2015. Sometime in the next 24 months you will receive a request to revalidate the information on your Medicare enrollment(s). 27

Revalidation: Overview All providers/suppliers enrolled with Medicare prior to March 25, 2011, must revalidate their enrollment information. Providers/suppliers must submit the revalidation application only after being asked by their MAC to do so. Moving forward, all DMEPOS Suppliers must be revalidated every 3 years, and all other providers/suppliers must be revalidated every 5 years. 28

Revalidation: MAC Customer Service MACs will conduct multiple outreach attempts before administrative action is taken. Extensions may be granted by the MAC. MACs will deactivate instead of revoke if you don’t respond. MACs will accept Fax/Email submission of supporting documents. Remove requirement to re-submit documents already on file. 29

Revalidation: A Structured Process to reduce the burden on the providers CMS identifies who to revalidate in each phase CMS provides the provider list to revalidate to the Medicare Administrative Contractors (MACs) MACs mail specific revalidation requests to providers Providers act quickly upon the revalidation request to ensure no issues 30

Revalidation: via Internet Based PECOS Internet-Based PECOS – The quickest way to revalidate. ( https://pecos.cms.hhs.gov) Revalidation Dates Accessing Sample Revalidation Letters Status of your Revalidation Request Fast Track View 31

Revalidation: Outreach Post revalidation mailing list monthly on CMS.gov Reference tools (FAQs, MLN articles) available online for providers and MACs Continue quarterly focus groups with providers/suppliers Continue to address provider association workshops/conferences through MAC Sponsored Outreach Events, AMA Workgroups, Open Door Forums, etc. 32

Revalidation: Top 10 Questions from Providers & Suppliers 1. If I have different Enrollments in different states, will I receive all the requests at the same time? – No, each MAC is responsible for sending their own mailings. 2. How will I know when to expect my letter? – You will receive a notice in a yellow envelope, it will be posted on CMS.gov, and it will be listed on your enrollment in PECOS. 3. What do I need to do to receive an extension, and what reasons are approved? – Call your MAC. There are a wide number of reasons and CMS has instructed them to accept all reasonable requests. 4. Does the Application Fee apply to me? – If you are a provider or supplier that meets the requirement listed in CMS 6028, then yes. (see PECOS Homepage for a simple list) 5. What happens if I don’t reply to a request to Revalidate? – You have 60 days to respond, after which time you will be deactivated. 33

Revalidation: Top 10 Questions from Providers & Suppliers 6. What if I have multiple Medicare IDs, will I get letter for each one? – If you received a notice during Phase I you received a letter for each, however from Phase 2 forward you will receive a letter based on your enrollment (and all associated Medicare IDs). 7. What if I receive a notice for a Medicare ID I don’t recognize? – Complete your revalidation based on information you know to be correct, and alert your MAC to deactivate any numbers that are no longer valid, or you do not recognize. 8. Will all of the Members in my group get the letter at the same time? – No. Groups and Individuals that reassign benefits will be sent separate independent notices. Regardless of a providers reassignment status, they are responsible for revalidating their own record. 9. What address will my Revalidation Notice be sent to? Your revalidation notice will be sent to your Correspondence Address on record or Physical Location. 10. Where can I go for more information about Revalidation? You can visit the PECOS homepage, or CMS.gov for the list of notices sent, sample revalidation letter, and other helpful tips. 34

NATIONAL FRAUD PREVENTION PROGRAM New Programs, updated regulation, and increased awareness to the community to help prevent, detect, and take immediate action toward fraud, waste, and abuse.

National Fraud Prevention Program: New Programs and Initiatives Automated Provider Screening Uses thousands of independent databases to validate information, in an effort to improve and standardize the enrollment data verification by MACs. Increased Identify Verification (Identity Proofing) Add Identity Proofing processes to ensure the person who is logging into an enrollment system is who they say they are. Finger Printing and Background Checks Adding requirements for fingerprinting and background checks for High Risk Providers and their owners and managing employees. employees. CPI Command Center Cross agency health care investigation teams taking immediate action on Medicare and Medicaid fraud 36

Fraud Prevention Awareness: Medical Identity Theft Process changes to protect Provider’s Enrollment records, and prevent Identity Theft MACs have been instructed to contact the provider in the original enrollment record prior to adding a new PTAN to the enrollment Greater care is being taken to revoke only illegitimate PTANs, allowing providers to continue billing through legitimate PTANs Provider revalidation will close vulnerable or misused PTANS (e.g., locum tenens billing) Increased identity verification and protection for those who use online PECOS. 37

National Fraud Prevention Program: National Site Visit Contractor The National Site Visit Contractor (NSVC) will conduct all the site visits that are currently conducted by the A/B Medicare Contractor Administrators (MACs) .The purpose of the site visits is to verify information of record about different types of Medicare providers/suppliers and submit its completed reports to CMS. Answers to Common Questions: All Providers classified as moderate or high risk as defined by CMS 6028 are subject to a site visit. All inspectors have a Letter of Authorization written on CMS letterhead and signed by the COR, Nannette Hardouin, and a picture ID. They may or may not have business cards. If you are temporarily closed when they visit, they will automatically perform a second visit before reporting information and findings back to the MAC. 38

Updated Regulation: Ordering & Referring Ordering & Referring: 6010 requires all Providers who Order or Refer services for certain procedures, services, or medical equipment, must be enrolled or registered with Medicare, or claims by ordering and certifying provider or supplier will be denied. CMS will give a minimum of 60 days advanced notice to the provider community before the edits are turned on. CMS is closely monitoring the number of providers not yet enrolled or registered with Medicare, and the number of informational messages. Interns & Residents will be required to fully enroll or complete 855O (via Paper or through PECOS Web). DME & HHA Providers are being contacted when there have been Organizational NPIs (Type II NPIs) on the claim. 39

Updated Regulation: Ordering & Referring Requirements: Interns and Residents The final rule states that State-licensed residents may enroll to order and/or refer and may be listed on claims. Claims for covered items and services from un-licensed interns and residents may still specify the name and NPI of the teaching physician. If States provide provisional licenses or otherwise permit residents to practice or order and refer services, interns and residents are allowed to enroll to order and refer consistent with State law. 40

Wrap Up! We hear you, and are improving customer service and processing guidance to help. PECOS has more information about your records on file, has improved with your input, and is now a fully electronic process – ensuring your application will be processed faster than submitting paper. Revalidation is here, you will receive a notice when it applies to you, and there will be multiple ways to check if a notice was sent to you. We are taking immediate and collaborative action to investigate and stop fraud waste and abuse. 41

Questions and Discussion Zabeen Chong Director, Provider Enrollment Operations Group & Mark Majestic Deputy Director, Provider Enrollment Operations Group Center for Program Integrity Centers for Medicare & Medicaid Services 42

Disclaimer This presentation was current at the time it was published or uploaded onto the web. Medicaid and Medicare policies change frequently so links to the source documents have been provided within the document for your reference. This presentation was prepared as a service to the public and is not intended to grant rights or impose obligations. This presentation may contain references or links to statutes, regulations, or other policy materials. The information provided is only intended to be a general summary. Use of this material is voluntary. Inclusion of a link does not constitute CMS endorsement of the material. We encourage readers to review the specific statutes, regulations, and other interpretive materials for a full and accurate statement of their contents. Presentation Date: October 4th 2012 43