Managed Voice Services Standard Phone and Voice Mail Training

Managed Voice Services Standard Phone and Voice Mail Training

Training Deck Navigation During the presentation you can hold your mouse over the lower left corner and select an arrow to replay or advance a slide 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 2 Managed Voice Services

Phone Navigation Color Display Message Waiting Indicator Line Keys Home Key Navigation Key 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 3 Managed Voice Services

Phone Navigation, Continued Headset Speaker Mute 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 4 Managed Voice Services

Phone Navigation, Continued Transfer Voicemail Hold Volume 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 5 Managed Voice Services

Common Soft Key Layout On-Hook Callers Forward DND More During a Call Pickup To Vmail Hold More Note: The Soft Key Layout may vary by site and the current activity on the phone 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 6 Managed Voice Services

Home Page Home Page Press the Home button to access advanced features and settings Directories Missed Call Log Outbound Call Log Inbound Call Log Settings Change ring tones Set ringing to silent Enable/Disable Call Forwarding Enable/Disable DND 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 7 Managed Voice Services

Make a Call – Internal and External Dial Plan When Calling Dial Phones In Your Office 5-Digit Extension # (May sometimes be 7-digit) Phones In Other Offices 10-Digit Phone Number Local 10-Digit Phone Number Long Distance 10-Digit Phone Number Toll-Free 10-Digit Phone Number International 011 Country Code City Code Number TTY 711 Emergency Services 911 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. When dialing extensions, press # after the number to make the call go through more quickly 8 Managed Voice Services

Placing a Call on Hold Hold To place a call on hold, press the Hold soft or hard key To retrieve the held call, press the Resume soft key Auto-Hold If you are on a call and a second line begins to ring, press the Answer soft key This will automatically place your existing call on hold You can alternate between callers by using the Navigation key to make your selection, and then pressing the Resume soft key 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 9 Managed Voice Services

Transfer Transfer: Announced and Blind Announced Transfer: While on a call, press the Transfer soft or hard key Dial the extension or the external number that you’d like to transfer to You can privately announce the caller to the receiving party, then press Transfer again to complete Blind Transfer: If you choose not to announce the transfer, simply press Transfer again as soon as you’ve entered the extension or external number Cancel Transfer You can press the Cancel soft key at any time to return to the original caller. 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 10 Managed Voice Services

Transferring a Call to Voicemail To Voicemail While on a call, press the ToVmail soft key Dial the extension and press the Enter soft key The caller is immediately transferred to the employee’s mailbox Note that the caller will be able to hear you until you press the Enter soft key Confrnc Confrnc Cancel You can press the Cancel soft key before you press Enter to return to the original caller. To To Vmail Vmail Park Park Retrieve Retrieve Note: You may have to press More to access the Cancel soft key Caller ID: The Caller ID in the recipients voicemail will show as the outside caller. 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 11 Managed Voice Services

Making a Conference Call Conference While you’re on a call press the Confrnc soft key Dial the extension or telephone number you wish to add After you announce the call, press Confrnc again and everyone is connected You can repeat these steps to conference up to 15 individuals including yourself, service permitting Confrnc Cancel Conference If a party doesn’t answer or can’t join the conference, press Cancel to return to the original members the call 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 12 To Vmail Park Retrieve Note: You may have to press More to access the Cancel soft key Managed Voice Services

Do Not Disturb (DND) Enable Press the DND soft key This will place a red icon next to your line button as a reminder that your phone is in Do Not Disturb Callers will now go directly to voicemail Disable Press the DND soft key, again The red icon will be removed, and calls will begin ringing normally 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 13 Managed Voice Services

Using Call Logs Call Logs Call Logs can be accessed by pressing the Callers soft key or by selecting Directories from the Home screen. Callers Missed Calls Pull DND Retrieve Incoming calls to your phone that you did not answer Received Calls Incoming calls to your phone that you did answer Placed Calls Note: If your phone reboots or loses power, it will clear the phone’s call logs Internal or external outbound calls that you made 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 14 Managed Voice Services

Forwarding Your Calls Enable Press the Forward soft key Use the Navigation key to select Always In the Contact field, enter the extension or 10-digit number where you’d like your calls to ring Press the Enable soft key Note that when this feature is used, the caller will go to the forwarding extension or external number’s voice mail box, and not to your personal mailbox Disable Follow the same instructions as above, but select Disable to turn the feature off Note: Always is the most common option, and it will forward ALL calls 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 15 Managed Voice Services

Ways to Access Voicemail From your Office Phone Press the Messages button Press the Connect soft key When prompted, enter your Voicemail Passcode followed by # Remote - Remote Voicemail Access Numbers Dial one of your Remote Voicemail Access Numbers: 855-540-6245 or 720-8577467 When prompted, enter your 10-digit phone number followed by # When prompted, enter your Voicemail Passcode followed by # Remote - Calling your Number Directly Call your own 10-digit phone number When you hear your greeting, Press 7 on your key pad When prompted, enter your Voicemail Passcode followed by # 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 16 Managed Voice Services

Voicemail Initialization Steps 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 17 Managed Voice Services

Voicemail Initialization Steps, Continued 2015 2015 CenturyLink. CenturyLink. All All Rights Rights Reserved. Reserved. The The CenturyLink CenturyLink mark, mark, pathways pathways logo logo and and certain certain CenturyLink CenturyLink product product names names are are the the property property of of CenturyLink. CenturyLink. All All other other marks marks are are the the property property of of their their respective respective owners. owners. 18 Managed Voice Services

Voicemail Telephone User Interface Listen to a Message 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 19 Managed Voice Services

Thank you for your time today! For questions or assistance, please contact your local administrat or for support 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 20 Managed Voice Services