Let’s do this already! Preparing Vendors for eWIC eWIC showcase March

Let’s do this already! Preparing Vendors for eWIC eWIC showcase March 22, 2017

Oregon Vendor Management 106 Single Stores 96 Small Chains 264 Large Chains 70 Pharmacies 2 eWIC Farmers 665 Farm Direct Nutrition Program (FMNP) Farmers

Major Vendor Milestones Prepping for Pilot Au gSe pt 20 12 Ju ne 20 12 JP Morgan intro letter to vendors Vendor Awareness meetings Site surveys Monthly eWIC vendor news Ja nu ar y 20 14 JP Morgan exit announcement via eWIC Vendor News A pr il 20 15 FIS/CDP intro to vendors at Vendor Advisory Council meeting Ju ne 20 15 Moratoriu m heads-up Au gu st 20 15 Moratorium begins Pilot trainings Pilot shopping

Major Vendor Milestones Prepping for Pilot Au gSe pt 20 12 Ju ne 20 12 JP Morgan intro letter to vendors Vendor Awareness meetings Site surveys Monthly eWIC vendor news Ja nu ar y 20 14 JP Morgan exit announcement via eWIC Vendor News A pr il 20 15 FIS/CDP intro to vendors at Vendor Advisory Council meeting Ju ne 20 15 Moratoriu m heads-up Au gu st 20 15 Moratorium begins Pilot trainings Pilot shopping

Major Vendor Milestones Pilot and Roll-out Se pte mb er 20 15 Pilot begins! Last new store training with vouchers Regional vendor trainings No ve mb er 20 15 De ce mb er 20 15 Regional vendor trainings continue through midmonth Pilot continues all month Holiday pause Ja nu ar y 20 16 Roll-out shopping by region begins – 2 weeks ahead of each region’s “go-live” date Fe br ua ry 20 16 Roll-out shopping continues all month M ar ch 20 16 Moratorium ends; new store application processing resumes

Acronym city ECR TPP VAR

Stand-beside POS terminals

Large chains v. Medium stores v. Stand-beside stores

Stand-beside POS terminals

Shop ‘til you drop

Lessons from roll-out shopping Shop at every store Flexible schedule Use the phone Shop with clinic staff

Level 3 certifications Testing Training Preparation

Vendor training

530 stores 2 Vendor Trainers 35 regional trainings 8/24-11/17 2015 912 people trained 50 of those were state and local WIC staff

Lessons learned In-store training APL process Produce mapping Mid-transaction receipt Customer service

Vendor authorization Vendor Contracts Process changes Stand-beside vs. integrated

Moving forward Payment adjustments Peer Groups Competitive pricing analysis Farmers

Farmers: the next frontier?

Questio ns?