Leadership Guide for Strategic Information Management Leadership Guide

Leadership Guide for Strategic Information Management Leadership Guide for Strategic Information Management for State DOTs NCHRP Project 20-96 Information Age Strategic IM Charting a Course Equipping the Org. Implementing Change Resources 1

Leadership Guide for Strategic Information Management Final Presentation NCHRP Project 20-96 Leadership Guide for Strategic Information Management for State DOTs Prepared for NCHRP Transportation Research Board of the National Academies March, 2016 2

Leadership Guide for Strategic Information Management Strategic Information Management: Organization for now and the future Maximize value from available information Maximize the efficiency of information collection and use Improve organizational readiness 3

Leadership Guide for Strategic Information Management “I don’t think (construction of infrastructure) is our primary role any more. I believe we are now facilitators of information To me, mobility is information you can’t be mobile without information” Paul Trombino, Director, Iowa DOT 4

Leadership Guide for Strategic Information Management Information is a Strategic Asset Opportunities: – – – – – – – – Improve safety, efficiency, accessibility Identify transportation improvements Real time system management Improved response for storms and major events Real time travel information Monitor delivery and identify upcoming issues Internal efficiencies Communication of agency accomplishments 5

Leadership Guide for Strategic Information Management What are the Challenges? – Information Silos – Fragmented Information Management Responsibilities – Information Findability – DOT Organizational Culture – Information Security and Privacy – Workforce Challenges – IT Challenges – Legacy systems, Centralization – Data rich, information poor 6

Leadership Guide for Strategic Information Management Goal: Access to information in an integrated fashion A Rapidly Changing Picture Shift from paper to digital formats Opportunity Managers: see relevant information about agency performance Staff: see information about their projects, “self-service” Stakeholders: see information on funding, travel options, projects Records/Admin Offices: respond efficiently to FOIA requests 7

Leadership Guide for Strategic Information Management To bring the right Why? To make wise information, choices that stand the to the right people, in test of time the right form, at the right time – Importance of Leadership DOT leaders need to understand the goal and support the effort 8

Leadership Guide for Strategic Information Management The Roadmap to Strategic Information Management 9

Leadership Guide for Strategic Information Management 9 Step Process Charting a Course Establish a vision for Information Management (IM) Step 2 Assess the current state of IM Step 3 Create a coordinated agency plan Step 1 Equipping the Organization Establish leadership Step 5 Establish policies Step 6 Establish a process for evaluation Step 4 Implementing and Sustaining Change Step 7 Implement IM services and technology Step 8 Step 9 Foster culture changes, build workforce capabilities Monitor progress and adjust strategies 10

Leadership Guide for Strategic Information Management Charting a Course Step 1: Establish a vision for Information Management A successful vision is a process-driven statement that communicates how the agency wants to be using and managing information in order to meet its strategic goals. “What results are we striving for?” 11

Leadership Guide for Strategic Information Management Charting a Course Step 1: Establish a vision for Information Management Process: Involvement of Stakeholders – – – – Leadership Team Representatives of major departments Representatives of IM and technology functions Representatives of major data programs Content: Focus on desired outcomes 12

Leadership Guide for Strategic Information Management Charting a Course Step 2: Assess the state of Information Management Step 2.1 Review the Existing Business Plans and Policies Discover gaps and inconsistencies Step 2.2 Conduct an Assessment Identify unmet needs, risks, and areas for improvement Step 2.3 Summarize Results Develop picture of needs and priorities “What problems are we trying to solve?” 13

Leadership Guide for Strategic Information Management Charting a Course Step 3: Create a coordinated plan for Information Management Purpose: To connect the agency’s goals and vision to set practical, implementable actions that move the agency forward. “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” Paul J. Meyer 14

Leadership Guide for Strategic Information Management Charting a Course Step 3: Create a coordinated plan for Information Management Step 3.1 Establish Goals and Objectives Practical, Implementable Actions Step 3.2 Identify Current Initiatives Step 3.3 Identify Strategies Ex. Changes to decision making structures; investment in technology; building workforce awareness, skills, capabilities Step 3.4 Set Priorities Step 3.5 Develop a Roadmap Sequence of activities within a timeframe Step 3.6 Assign Responsibilities and Track Implementation 15

Leadership Guide for Strategic Information Management Equipping the Organization Step 4: Establish leadership and governance structures Step 4.1 Establish Executive Accountability Balanced governance, executive support and roles Step 4.2 Designate Governance Leadership Team Oversight body, policy and guidance Step 4.3 Define Roles and Responsibilities 16

Leadership Guide for Strategic Information Management Equipping the Organization Step 5: Establish Information Management policies Policies define the expectations of the agency. The agency must be prepared to implement and properly support the policies and expectations. Consider an incremental approach to test and adjust to lead to positive outcomes. 17

Leadership Guide for Strategic Information Management Equipping the Organization Step 5: Establish Information Management policies Step 5.1 Define Information Categories Consistent categories and classifications Step 5.2 Establish Information Storage Policies Where to store data and for how long Step 5.3 Establish Life Cycle Management Activities Step 5.4 Establish Standardization and Integration Policies Master data, geospatial data management 18

Leadership Guide for Strategic Information Management Equipping the Organization Step 6: Establish a process for evaluating new information initiatives Evaluation and Prioritizing Options: Agency-wide evaluation? Decentralized approval? Annual agency-wide budget? Project Nominations? 19

Leadership Guide for Strategic Information Management Implementing and Sustaining Change Step 7: Implement Information Management Services and enabling technologies Establish standards and processes to implement consistent structure for classifying, defining, describing, integrating and finding data and information. 20

Leadership Guide for Strategic Information Management Implementing and Sustaining Change Step 7: Implement Information Management Services and enabling technologies Key Services: 1. 2. 3. 4. 5. 6. Architecture and Standards Records and Content Management Library Services and Information Provisioning Metadata and Terminology Management Enterprise Search Data Integration, Reporting and Analytics 21

Leadership Guide for Strategic Information Management Implementing and Sustaining Change Step 8: Foster culture change and build workforce capabilities Are there people with the technical skills and experience to implement and support agency goals? How can we best support the organizational and behavioral changes needed? 22

Leadership Guide for Strategic Information Management Implementing and Sustaining Change Step 8: Foster culture change and build workforce capabilities 1. 2. 3. 4. 5. 6. Strategic hires to build technical capabilities Introduce people who can motivate behavioral changes Updating employee position descriptions Proactively identify people with IM skills IM Community of Practice Information literacy training Communicate, Motivate, Train 23

Leadership Guide for Strategic Information Management Implementing and Sustaining Change Step 9: Monitor progress and adjust strategies Information Management is a continuous improvement process requiring: Regular updates Course corrections Apply a Management Framework Identification of successes 24

Leadership Guide for Strategic Information Management Implementing and Sustaining Change Celebrate Success! Will this be easy? No. Will this be worth it? Yes! 25

Leadership Guide for Strategic Information Management Summary 26

Leadership Guide for Strategic Information Management The leadership guide provides a 9 step process to chart, equip and implement strategic information management. It’s a roadmap to focus limited DOT resources to improve information management and turn it into a valued agency asset. Each agency can tailor the guide to meet its unique situation. Thank you.