Is it Orientation, or is it Onboarding? Penny Fletcher, PHR,

Is it Orientation, or is it Onboarding? Penny Fletcher, PHR, SHRM-CP Wyo SHRM Workforce Readiness Chair HR Manager, Little America Hotel Cheyenne

Before we can onboard, we need to hire! How soon do you call after you get a resume/application? Who is part of the interview process? How do you communicate with HR and other impacted staff What is the new hire timeline?

? ? ? Around the Room ? ? ? What do you think onboarding is, and what is one thing you think you do very well when onboarding?

Orientation vs Onboarding Procedures/Policies Chain of command Specific Task Training “Who’s Who” Benefits and other paperwork Access to computers, etc One time Forming relationships Performance expectations Company Culture – Mission – Vision – Values Ongoing

Condensed Employee Orientation

Orientation Topics Covered General Standards of Conduct Little America Service Standards Health and Safety Benefits Departmental policies/procedures Questions

Sexual Harassment Policy The company policy, in compliance with Federal law, prohibits Unwelcome sexual advances Requests for sexual favors Other verbal or physical conduct of a sexual nature made to an employee Any complaints involving sexual harassment will be taken seriously and investigated promptly.

Meet the Cheyenne Management Team

Benefits Insurance 401 K Paid Time Off R&R Employee Discounts Employee Cafeteria FMLA Funeral Leave Tuition assistance Questions

Health and Safety Wellness/smoking policy Workers Compensation Evacuation Plans Questions

Departmental Policies and Procedures Chain of Command/reporting structure Parking Cell phone use Timekeeping Attendance Uniforms Performance Evaluations Driver Consent Questions

? ? ? Around the Room ? ? ? What is one thing that has stuck with you so far today? What is a burning question you still have about the onboarding process?

Now to get Manager Buy In

Some statistics Bamboo HR (2014) average company loses 1 in 6 new hires each of the first three months Aberdeen Group (2009) 54% of companies with onboarding programs reported higher employee engagement SHRM (2010)the average cost to fill a position is between 300 and 18,000 OfficeTeam (2015) 40% of millennials want better onboarding

Plan Ahead for these Challenges “We Don’t Have Time” “That’s HR’s Job” Who will train/what makes a good trainer Short term vs long term

Article Debrief 1. Role Clarity 2. Manager Involvement 3. Navigating the Culture

Where do we go from here? Welcome Essential information Day One what did you wish you knew your first day on the job? By the end of the first week What do they need to hear seven times? What information should also be addressed during employee orientation?

THANK YOU [email protected] 307-775-8485 Wyoming SHRM Wyoming SHRM @SHRMWY