International Organization International Organization

International Organization International Organization for Standardization for Standardization PR/mo/item ID Date www.iso.org www.iso.org Running title of presentation 1

Overview of ISO 9001 and ISO 14001 by Roger Frost e-mail [email protected] Manager, Communication Services 2009-01-08 PR/mo/item ID Date Running title of presentation 2

ISO 9001 and ISO 14001 in brief ISO 9001 and ISO 14001 are among ISO's most well known standards ever. They are implemented by more than a million organizations in some 175 countries. ISO 9001 helps organizations to implement quality management. ISO 14001 helps organizations to implement environmental management. PR/mo/item ID Date Running title of presentation 3

Quality management ISO 9001 is for quality management. Quality refers to all those features of a product (or service) which are required by the customer. Quality management means what the organization does to ensure that its products or services satisfy the customer's quality requirements and comply with any regulations applicable to those products or services. PR/mo/item ID Date Running title of presentation 4

Quality management (cont.) Quality management also means what the organization does to enhance customer satisfaction, and achieve continual improvement of its performance. PR/mo/item ID Date Running title of presentation 5

Environmental management ISO 14001 is for environmental management. This means what the organization does to: minimize harmful effects on the environment caused by its activities, to conform to applicable regulatory requirements, and to achieve continual improvement of its environmental performance. PR/mo/item ID Date Running title of presentation 6

Generic standards ISO 9001 and ISO 14001 are generic standards. Generic means that the same standards can be applied: to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department. PR/mo/item ID Date Running title of presentation 7

Generic standards (cont.) Generic also signifies that no matter what the organization's scope of activity if it wants to establish a quality management system, ISO 9001 gives the essential features or if it wants to establish an environmental management system, ISO 14001 gives the essential features. PR/mo/item ID Date Running title of presentation 8

Management systems Management system means what the organization does to manage its processes, or activities in order that its products or services meet the organization’s objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives PR/mo/item ID Date Running title of presentation 9

Management systems To be really efficient and effective, the organization can manage its way of doing things by systemizing it. Nothing important is left out. Everyone is clear about who is responsible for doing what, when, how, why and where. Management system standards provide the organization with an international, state-of-the-art model to follow. PR/mo/item ID Date Running title of presentation 10

Management systems (cont.) Large organizations, or ones with complicated processes, could not function well without management systems. Companies in such fields as aerospace, automobiles, defence, or health care devices have been operating management systems for years. The ISO 9001 and ISO 14001 management system standards now make these successful practices available for all organizations. PR/mo/item ID Date Running title of presentation 11

Processes, not products Both ISO 9001 and ISO 14001 concern the way an organization goes about its work. They are not product standards. They are not service standards. They are process standards. They can be used by product manufacturers and service providers. PR/mo/item ID Date Running title of presentation 12

Processes, not products (cont.) Processes affect final products or services. ISO 9001 gives the requirements for what the organization must do to manage processes affecting quality of its products and services. ISO 14001 gives the requirements for what the organization must do to manage processes affecting the impact of its activities on the environment. PR/mo/item ID Date Running title of presentation 13

Certification and registration Certification is known in some countries as registration. It means that an independent, external body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001 or ISO 14001). ISO does not carry out certification and does not issue or approve certificates, PR/mo/item ID Date Running title of presentation 14

Accreditation Accreditation is like certification of the certification body. It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors. Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. ISO does not carry out or approve accreditations. PR/mo/item ID Date Running title of presentation 15

Certification not a requirement Certification is not a requirement of ISO 9001 or ISO 14001. The organization can implement and benefit from an ISO 9001 or ISO 14001 system without having it certified. The organization can implement them for the internal benefits without spending money on a certification programme. PR/mo/item ID Date Running title of presentation 16

Certification is a business decision Certification is a decision to be taken for business reasons: if it is a contractual, regulatory, or market requirement, If it meets customer preferences it is part of a risk management programme, or if it will motivate staff by setting a clear goal. PR/mo/item ID Date Running title of presentation 17

ISO does not certify ISO does not carry out ISO 9001 or ISO 14001 certification. ISO does not issue certificates. ISO does not accredit, approve or control the certification bodies. ISO develops standards and guides to encourage good practice in accreditation and certification. PR/mo/item ID Date Running title of presentation 18

The ISO 9000 family ISO 9001 is the standard that gives the requirements for a quality management system. ISO 9001:2008 is the latest, improved version. It is the only standard in the ISO 9000 family that can be used for certification. There are 16 other standards in the family that can help an organization on specific aspects such as performance improvement, auditing, training PR/mo/item ID Date Running title of presentation 19

The ISO 14000 family ISO 14001 is the standard that gives the requirements for an environmental management system. ISO 14001:2004 is the latest, improved version. It is the only standard in the ISO 14000 family that can be used for certification. The ISO 14000 family includes 21 other standards that can help an organization specific aspects such as auditing, environmental labelling, life cycle analysis PR/mo/item ID Date Running title of presentation 20

The ISO Survey PR/mo/item ID Date Running title of presentation 21

The ISO Survey (cont.) The worldwide total of certificates to ISO 9001:2001 at the end of 2007 was 951 486. This was increase of 6 % over 2006 when the total was 896 929 certificates. Certificates had been issued in 175 countries compared to 170 the previous year. PR/mo/item ID Date Running title of presentation 22

The ISO Survey (cont.) PR/mo/item ID Date Running title of presentation 23

The ISO Survey (cont.) The worldwide total of ISO 14001 certificates at the end of 2007 was 154 572. This was an increase of 21 % over 2006 when the total was 128 211. Certificates had been issued in 148 countries compared to 140 the year before. PR/mo/item ID Date Running title of presentation 24

Benefits of ISO 9001 and ISO 14001 International, expert consensus on state-of-the-art practices for quality and environmental management. Common language for dealing with customers and suppliers worldwide in B2B. Increase efficiency and effectiveness. Model for continual improvement. PR/mo/item ID Date Running title of presentation 25

Benefits of ISO 9001 and ISO 14001 (cont.) Model for satisfying customers and other stakeholders. Build quality into products and services from design onwards. Address environmental concerns of customers and public, and comply with government regulations. Integrate with global economy. PR/mo/item ID Date Running title of presentation 26

Benefits of ISO 9001 and ISO 14001 (cont.) Sustainable business Unifying base for industry sectors Qualify suppliers for global supply chains Technical support for regulations PR/mo/item ID Date Running title of presentation 27

Benefits of ISO 9001 and ISO 14001 (cont.) Transfer of good practice to developing countries Tools for new economic players Regional integration Facilitate rise of services PR/mo/item ID Date Running title of presentation 28

More information ISO 9000/ISO 14000 section on ISO Web site: www.iso.org ISO Management Systems magazine www.iso.org/ims IMS Alerts free electronic newsletter www.iso.org/imsalerts PR/mo/item ID Date Running title of presentation 29

Resources PR/mo/item ID Date Running title of presentation 30