Information Technology & Communications Division Customer

Information Technology & Communications Division Customer Advisory Committee (CAC) Kickoff Meeting January 13, 2009 Jeff Hall

CAC Agenda Welcome and Introductions Hall What is the CAC? CAC Charter Hall FY09 Tactical Plan Jeff Jeff Hall Jeff Dennis Groth 2

HQ IT Tactical Planning FY 2009 - 2011 CAC Review January 13, 2009

Tactical Planning Agenda Tactical Plan Overview Prioritization of Initiatives Overview of Initiatives FY09 Tactical Plan Status FY08 Tactical Plan Status Report 4

Tactical Plan Overview The HQ Tactical Plan establishes the IT strategy for investment in infrastructure enhancements, new service initiatives, and regulatory compliance. Fundamental differences between the FY09 and prior your Tactical Plans – – – – – The number of OCIO activities and our level of involvement is much higher than in the previous 16 years of HQ Tactical Planning. Realignment with budget cycle, span now covers 3 years instead of two. HQ activities are now bundled in to new NASA CPIC (Capital Planning and Investment Control) Categories. Activities are bounded by level of budget & are not the complete list of items considered. ITCD will publish and updates and progress reports every six months to the BOD. 5

Prioritization of Initiatives Regulatory and Compliance Agency alignment – Solutions must fit in – Preparation for i3P Completion of already approved projects Staying current – Drives down support costs – Increases reliability of Headquarters based services Funding Availability 6

Customer Facing Improvements Faster, better wireless for guests and residents – Increased service capabilities Customized Action Tracking, nearly out of the box – Action tracking for the masses and queryable across Orgs On-demand desktop backup and restore – Customer initiated backup and restore to the file level IPTV pilot – Assess delivering high quality video to the desktop Search @ Headquarters – Leverage agency work and provide internal search capability 7

Improvements Behind the Scenes Building-wide DHCP – Simplify deployments and support – Improve NASA visitor and resident roaming VoIP – Provide failover and speed-dial between participating centers – COOP, Mobile workforce, and Telecommuting enhancements Where beneficial, 1-Gig to the desktop – New phones remove the 100Mbs barrier 8

Infrastructure Improvements Reliable storage for your files and data – Preserve 99.999% service availability – Integration of additional services to HA High capacity storage – Disk-to-disk backups Caching/Reverse Proxy to the web – Increased security – Common interface for web based applications Service Oriented Architecture – Reduce time and cost in applications – Provide some services to agency, and leverage others 9

IT Security Infrastructure Firewall lifecycle replacement Policy-compliant scanning Increased monitoring IDS lifecycle replacement and IPv6 compatibility First responder forensic support 10

FY09 Tactical Plan Status Planning for the first half of FY 2009 has been completed, all Service Requests have been initiated Integrated spending / work plan has been developed Many suggestions from community have been factored into the Tactical Plan, additional CAC input is desired for the March update HQ Board of Directors (BOD) approved the Tactical plan in November 2008 Additional recommended changes shall be reflected in the March release, approval of the BOD required prior to baseline change Progress against this plan will be presented to the BOD in March 2009 11

FY08 Tactical Plan Report . Infrastructure Project Priority Status Implementation of DHCP across the HQ Private Network M Implemented IPAM, Full implementation FY09 Restructure and consolidation of HQ VLANs M Implemented IPAM, Full implementation FY09 IPv6 capability for perimeter and core M Infrastructure Complete, awaiting Agency direction Data Encryption capability for Enterprise Storage (tape) M Deferred to FY10 Caching Proxy / Reverse Proxy Architecture M Agency Hold due to NCI Migration of HQ Based Services to off site location Study M Cancelled Implementation of HA Applications Architecture M Cancelled Disk to Disk Enterprise Backup P Hardware procured, implementation FY09 Implement Central Server Console Solution P Completed Investigate Server Virtualization P Completed

FY08 Tactical Plan Report Continuous Improvement and Maintenance Projects Project Priority Status Life Cycle replacement of servers M Completed Enhance Enterprise Backup M Completed Enhance Enterprise Storage M Completed Enhance Desktop Recovery (Tivoli) M Deferred to FY09 Upgrade the HQ Network trunk interconnect to 10G M Planned for FY09 Continuation of ColdFusion Upgrade M Completed Core, Mission Apps FY09 Life Cycle replacement of the HQ Wireless Network M Planned for FY09 Life Cycle replacement of the HQ Remote Access VPNs M Planned for FY10 Update Web Streaming Architecture M Completed Update Multi Media Offsite Support Capabilities M Completed, continued enhancements FY09 Customer Service enhancements M Completed Update Multimedia Architecture M Completed, continued enhancements FY09 Life Cycle replacement of HQ Firewall systems HW M Agency Hold due to NCI Continuation of Oracle Upgrade to 10G M Completed Core, Mission Apps FY09 Establish a Code Library O Completed

FY08 Tactical Plan Report Applications Development Project Priority Status Common Set of Development / DBA Tools M Completed COTS Survey Tool M Deferred to FY09 MicroPact entelliTrak COTS tool M Continuing through FY09 Provide Enhanced Configuration Management Services M Completed, continued enhancements FY09 Update HQ Based Search Engine P Unfunded in FY08 Implement Web Link Checker/Crawler P Unfunded in FY08 Modeling Tools P Unfunded in FY08 Implement Automated Requirements, Test Suite P Completed Investigate New Web Application Reporting Tools O Unfunded in FY08 Service-Oriented Architecture (SOA) O Unfunded in FY08

FY08 Tactical Plan Report Security Project Priority Status Improve Monitoring Capabilities with NETIQ M Infrastructure Complete, full integration FY09 Improve IDS Infrastructure M Completed Improve Forensic Capabilities M Completed Security Content Automation Tools S-CAP M Cancelled Implement Policy Compliance Scanning M Completed

FY08 Tactical Plan Report Telecommunications Project Priority Status Upgrade Call Manager to Linux M Completed Agency "class" VoIP disaster recovery/avoidance solution COOP M Completed testing, planned for FY09 - 10 Implement Select Numbers of Cisco 7975 IP Phones P Completed Cisco Unified Personal Communicator SoftPhone P Unfunded in FY08 Implement IPTV P Unfunded in FY08 Design and Implementation of VoIP intercluster trunking P Completed testing, planned for FY09 - 10 Assessment of benefit associated with a Unity and NOMAD interoperability P Unfunded in FY08 Implement Cisco Unified Messaging O Unfunded in FY08