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BT Internet Access

Agenda Portfolio overview Our network BT Internet Access features Our peering Key facts Our service surround The benefits of BT Internet Access Why BT Internet Access

Internet overview

Portfolio overview All businesses need internet access from multi-sited corporate customers to content hosters and ISP’s BT has a range of services to meet your global internet requirements, and those of your customers BT Internet Access – BT’s fixed access available in 62 countries BT MobileXpress – BT’s dial access offering, available in over 150 countries

Portfolio overview BT IPSec – offers ability to link branch offices both in country and internationally We also provide Gateways to VPN’s and other services What does this mean for you? It means you can expand your communication capabilities as your needs change whilst enjoying consistent support and service processes at every location

Feature rich service Port speeds from 64Kb to 1Gb BGP & static routing Access resilience solutions – Loadsharing or Failover IP address allocation (in accordance with RFC policy) Real time performance reports via the web Full or partial USENET News Feed What does this mean for you? BT can offer a fully managed Internet service allowing you to concentrate on your business

Feature rich service Primary & secondary DNS management Mail fallback ensuring email delivery Optional managed routers at customers premises Flexible billing options Competitive SLA with credit rebates What does this mean for you? BT can offer a fully managed Internet service allowing you to concentrate on your business

Key facts and figures BT provide internet access in 62 countries world-wide and over 350 cities in Europe BT interconnect with over 135 local and international peers reducing average network hops to the rest of the Internet to 2.25 BT’s European IP network traffic is growing by 1 Gbs per month BT’s IP network built on the largest fibre network in Europe, fully resilient and with enormous capacity available What does this mean for you? Our network is designed for and proven to give consistently superior performance improving the desktop experience which can enhance user efficiency and productivity

Benefits of BT Internet Access Reduce your costs Buying from multiple ISPs increases management overheads With Internet Access from BT as your single supplier, we can provide local connectivity, globally, taking away complexity and improving business efficiency Improved quality A pan-European backbone ensures service is managed effectively, minimising delay for end users Access to content and users Strong peering at local,regional and global levels, together with a global customer base improves the end user experience

Benefits of BT Internet Access Be more competitive A seamless backbone supports internet based VPN’s more effectively offering improved communication and allowing your business to flourish Peace of mind Single point of contact for fault handling with local and central Network Operations Centres who have the expertise in the Internet, keeping your traffic secure and flowing optimally

Internet Access network

Internet backbone

Our fibre network BT Internet Access is built on BT’s European fibre backbone, the largest fibre network in Europe Operational since May 1999 – 1st 10Gbs Pan-European network 10Gbs SDH capability over 16 and 32 wavelengths using Nortel DWDM & SDH equipment

Our fibre network Connecting 19 countries with over 55,000km of high capacity fibre Highly resilient and redundant traffic protection (ring switch typically 50 ms) What does this mean for you? We provide a scaleable, redundant and reliable network ensuring service integrity and the capability to meet future demands

Depth of coverage Strong European presence Outside of Europe, through our strategic partners we offer strong coverage in USA, Asia Pacific and Latin America What does this mean for you? Deep in-country coverage across Europe, reduces the cost of access for you into our network, and connects you to a wider customer base

European focus of BT’s IP backbone Helsinki Stockholm Gothenburg Core nodes Copenhagen Dublin New York London Amsterdam Washington Prague Brussels Paris Frankfurt Zurich Milan Madrid Barcelona Vienna Budapest

BT Internet Access global coverage Over 340 access locations in Europe Over 75 access locations in Asia Pacific Over 1000 access locations in USA Over 65 access locations in Latin America

Our peering

European peering arrangements We selectively peer We select peers capable of reliable high quality performance Focus on our customers’ traffic flows, improving connectivity, latency & performance where it’s needed most Scalable links Closest Exit Routing policy gives efficient routing of traffic Currently over 21 Gbps of peering bandwidth

European peering arrangements Global and local peers Over 70% of routes seen and traffic shipped is through our customers and peers rather than transit providers, keeping you close to most internet destinations What does this mean for you? Strong peering streamlines the passage of data across the internet, enhancing performance and the end user experience

Our service surround

BT Internet Access service surround 24x7 monitoring & maintenance Faults are managed through a single point of contact Local and central Network Operations Centres available for resilience Security capability & expertise to detect, trace and mitigate attacks on your networks

BT Internet Access service surround Service Level Agreements On time service delivery All service components delivered on an agreed date – where we fail, a service credit will apply Service assurance & availability Configuration based site targets designed for optimum availability and restorability Network performance Latency Packet loss 95ms Transatlantic, 45ms Intra-Europe 150ms Europe to USA, Europe to Asia Pacific 320ms 260ms Europe to Latin America 0.5%

BT Internet Access service surround Our performance is measured and visible See how our network is performing at www.bt.net (updated hourly) Virtual Business Centre available online at http://vbc.bt.com reports on Customer port utilisation, trouble ticket status, order status and more

Why choose BT Internet Access? BT has the largest IP network in Europe with global reach achieved through key strategic suppliers We have unparalleled expertise built through providing domestic and International Internet services for a decade We provide a single contact, single billing, local & online service management backed by competitive SLAs

Why choose BT Internet Access? BT wins Best Global Carrier at the World Communication Awards 2005 September 2005 – Computerworld's Enterprise Management World honours BT with "Best Practices in Enterprise Management" award August 2005 – BT awarded Frost & Sullivan for excellence in customer service innovation BT has won the Frost & Sullivan 2004 European Data Communication Service Provider of the Year Award BT was awarded seven "gold awards" in latest Telemark MDNS report – February 2004

Thank you Offices worldwide Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2006