Identify and prioritize Teams scenarios

Identify and prioritize Teams scenarios

Use case scenarios A well-defined destination sets you on the path to success

Use case scenario examples The key focus of scenarios should be holistic business outcomes. Focus on the business needs (main existing opportunities or problems). A use case scenario is not But rather. To reduce emails Maximizing the technician’s time for customers by reducing their number of emails. To have an institutional communication Improving headquarters communication towards every entity to enable better alignment with the global strategy To share information Improving the way information is shared when it comes to competitors Automate process and workflow Automate repetitive tasks with a workflow to empower industry and firstline workers to collaborate and achieve more Use meetings and calling Attract people by providing virtual workplace with innovative ways to meet, call, and collaborate

Exercise - Identify use case scenarios As someone in (Team) Insert text here I want to (Description of what I want to do) Insert text here I’ll know this is successful when (Solutions success measure) Using (Specific application of the technology) Insert text here Insert text here

Business impact/visibility Exercise - which scenario to undertake first? Business transformation Quick wins To avoid/keep for later First successes Difficulty (people & processes)

Sample use case scenarios

Identify use case scenarios using this framework (Team) Sales Management As someone in (Description of what I want to do) I want to have a single version of the sales proposal that everyone has access to rather than managing multiple versions in email (Specific application of the technology) Using a file sharing site to centrally store and share a single version of a sales proposal that my team can edit together using coauthoring in documents and presentations I’ll know this is successful when (Solutions success measure) my sales team creates proposals more easily, giving them more time to close deals

Identify use case scenarios using this framework (Team) Marketing As someone in (Description of what I want to do) I want to Plan events as a team, using the latest information and contacting each other immediately if needed (Specific application of the technology) Using A collaboration hub so that employees can share the latest plans and documents and message each other for quick conversations I’ll know this is successful when (Solutions success measure) There’s less confusion and duplication of effort, we can share out tasks, and work together efficiently

Identify use case scenarios using this framework (Team) Customer service As someone in (Description of what I want to do) I want to Quickly connect to and find the right answer to a question from a company expert (Specific application of the technology) Using An enterprise social network to post questions to the network and instantly tap into the expertise of the entire company I’ll know this is successful when (Solutions success measure) I can connect with the company’s team of experts instantly

Identify use case scenarios using this framework (Team) Management As someone in (Description of what I want to do) I want to Discover, share, and manage information across my whole organization (Specific application of the technology) Using A file sharing site to provide a single location that allows company members to access documents, pages, business apps, and more from a single location. I’ll know this is successful when (Solutions success measure) Anyone in our organization can discover and share information

Identify use case scenarios using this framework (Team) Recruiting As someone in (Description of what I want to do) I want to Attract people by providing a virtual workplace with innovative ways to meet, call and collaborate (Specific application of the technology) Using A single interface that combines various aspects of collaboration. I’ll know this is successful when (Solutions success measure) Employees start utilizing multiple collaboration tools simultaneously

Identify use case scenarios using this framework (Team) Human Relations (HR) As someone in (Description of what I want to do) I want to Integrate new hires into the team so they quickly become effective (Specific application of the technology) Using Web videoconferencing, we can reach employees wherever they are, encourage participation, and field questions I’ll know this is successful when (Solutions success measure) New hires get the information, support, and training they need to get up to speed quickly

Identify use case scenarios using this framework (Team) As someone in Office of the Executive (Description of what I want to do) I want to Connect our organization to solve problems faster by finding answers and gathering feedback (Specific application of the technology) Using An enterprise social network to discuss ideas, share updates, and crowdsource answers I’ll know this is successful when (Solutions success measure) I can discuss ideas, share updates, and crowdsource answers from coworkers from anywhere.

Identify use case scenarios using this framework (Team) Operations As someone in (Description of what I want to do) I want to Transform teamwork in our organization (Specific application of the technology) Using User groups to share updates, upgrade distribution lists to group inboxes with shared assets, and share a calendar I’ll know this is successful when (Solutions success measure) Our group is more in sync, sharing knowledge and a coordinated calendar

Identify use case scenarios using this framework (Team) Finance As someone in (Description of what I want to do) I want to Create high-quality financial presentations (Specific application of the technology) Using Spreadsheets to represent our data visually and apply the template easily, then add a chart or table to a presentation in a file sharing site I’ll know this is successful when (Solutions success measure) Effectively share financial data in polished, compelling presentations

Identify use case scenarios using this framework (Team) External sales As someone in (Description of what I want to do) I want to Be productive on the road by collaborating with colleagues to edit documents (Specific application of the technology) Using A collaboration hub lets you talk or IM with your coauthoring partners during the editing process I’ll know this is successful when (Solutions success measure) I can go into detail with my writing partners while I’m editing

Identify use case scenarios using this framework (Team) Senior Management As someone in (Description of what I want to do) I want to Connect senior executives with employees through live townhalls (Specific application of the technology) Using Streamline meeting join experience with any user need and location. I’ll know this is successful when (Solutions success measure) Cohesive messaging and communication between senior execs and employees

Identify use case scenarios using this framework (Team) Supply Chain As someone in (Description of what I want to do) I want to (Solutions success measure) Simply ordering process, status verification, and escalation (Specific application of the technology) Using I’ll know this is successful when Integrated apps by embedding the application experience within a single interface Ordering process is streamlined and easily accessible

Identify use case scenarios using this framework (Team) Firstline As someone in (Description of what I want to do) I want to (Solutions success measure) Simply ordering process, status verification, and escalation (Specific application of the technology) Using I’ll know this is successful when Integrated apps by embedding the application experience within a single interface Ordering process is streamlined and easily accessible