HealthChoice Illinois ADT Clinical Collaboration Group Increase

HealthChoice Illinois ADT Clinical Collaboration Group Increase Efficiency, Improve Patient Outcomes and Implementation Update December 8, 2022

Agenda INTRODUCTIONS Dana Wilson, HFS, Division of Medical Programs, Program & Policy Coordination, Federal Health Information Planning Nancy Sehy, BSN, RN, CHPCA, Clinical Solutions Lead, PointClickCare/ Collective Medical Technologies HealthChoice IL ADT Program Overview and Updates MCO Collaboration Portal Features & Functions State Comparison Portal Demo Upcoming Events

What type of organization do you represent? MCO Hospital Long Term Care Ambulatory or Community Provider ACO Other – please specify

Does Your Organization: Only transmit data to the portal Both send and receive data, do not have portal Both send and receive data, have portal but do not use Receive notifications/have portal access In the process of portal integration Unsure

Attendee Information Name Facility/Organization Title/Role Phone Number Email Address

Project Timeline Feb 2021 CMT Contract Signature July 2021 Start LTC Provider Onboarding May 2021 Sept 2021 Start Hospital Onboarding Hospital Onboarding Deadline Dec 2021 LTC Provider Onboarding Deadline & All MCO’s live on Portal Feb 2022 Begin Ambulatory & Community Provider Onboarding Jan 2022 1st Clinical Collaborative Group Webinars will be held each qtr. going forward for Hospitals, MCO and Skilled Nursing 2022 - 2031 Data Quality and Analytics Enhancements Dec 2022 Technical Advisory Committee Convene 2022 - 2031 Initiatives, Incentives, Programs, Increase Efficiency, Improve Patient Outcomes 2022 - 2031 Phase 2: CCDs, Labs, Imaging, Rx, Scheduling, Physician Notes, Billing Data

HealthChoice IL ADT Program Overview and Updates

Connected Facilities HealthChoice Illinois ADT Portal Collective Medical Technologies 834 Medicaid Facilities Transmitting Data ED and Inpatient Care Primary Care and Specialists Type ACO CommunityBased Organizations Behavioral Health/SUD Dialysis, Ancillaries Post-Acute Care Government and Payers Hospitals ICFDD (Intermediate Care Facility/Developmental Disabilities) SLF (Supportive Living Facilities) SMHRF (Specialized Mental Health Rehabilitation Facilities) SNF (Nursing Facilities) Sending Live Data/ Historical 189 10 Numbers as of November 21, 2022 78 18 539

HL7 Messages Sent to Portal Numbers as of October 30, 2022

Total Medicaid Encounters Numbers as of November 30, 2022

Ambulatory and Community Provider Implementation – by Provider ID

MCO Collaboration

Quality Strategy

HEDIS Measures

HEDIS Measures

Survey What HEDIS Measure effects your facility the most? Are there any other HEDIS Measures that are of high priority to your organization? Which Quality Strategy Pillar effects your work the most?

The Future of ADT & Solutions for All Points of Care Other Areas of Interest Incentive Programs The Gravity Project (SODH) Crisis Line Hotline Sepsis Project Phase 2 Opioid and Substance Use Disorder Support & Prescription Drug Monitoring CCDs (Care Team, Vitals, Meds, Physician Notes, Immunizations) Value-Based Care Optimization Labs (ORU & ORM) Behavioral Health Integration Imaging (ORU & ORM) Maternal Health Rx (RDE & Claims) Scheduling Physician Notes Billing Data

What other areas of interest would be of most impact to your organization? Behavioral Health Integration Maternal Health Social determinants of health Incentive programs Value-Based Care Optimization Opioid and Substance Use Disorder Support & Prescription Drug Monitoring Other- Please Specify

What would be the most helpful feature to include next with ADT as part of Phase 2? CCDs (Care Team, Vitals, Meds, Physician Notes, Immunizations) Scheduling Labs & Imaging (ORU & ORM) Rx (RDE & Claims) Billing Data

MCO Clinical Leads – Data Quality Which data points would you like to see most improvement on? Total Messages 2,812,619 Data Fields Null Values % Encounter Chief Complaint 1,877,703 67% Diagnosis Code 1,474,734 52% Diagnosis Description 1,131,865 40% Discharge Disposition Discharge Date Attending Physician Encounter Insurance Name Encounter Insurance Plan ID 971,218 896,188 326,761 615,356 724,405 35% 32% 12% 22% 26% Encounter Insurance ID - 1 Attending Physician - 2 Discharge Date - 13 Discharge Disposition - 7 Diagnosis Description - 7 Diagnosis Code - 9 Encounter Chief Complaint - 7 Numbers as of November 9, 2022 0 2 4 6 8 10 12 14

Data Quality by Encounter Type Numbers as of November 29, 2022

Which data points would you like to see most improvement on? Encounter Chief Complaint Diagnosis Code Diagnosis Description Discharge Disposition Discharge Date Attending Physician Encounter Insurance ID

Would it be beneficial if Hospital EMR Integration would be mandatory? Yes No

How has the ADT Program Helped? How has the ADT program helped with current workflow? What part of the Collective Medical platform has been the most beneficial? What would you like for HFS to focus on in the future that would benefit your facility the most as it relates to the ADT program? Please share any stories where the ADT program has made a difference in case management.

Portal Features & Functions

Patient Activity Census Page Customer Community: ED Patient Activity Overview ED Patient Activity - FAQ

Notifications Customer Community: Notifications Overview Notifications FAQ

Scheduled Reports Customer Community: Scheduled Reports Overview Scheduled Reports FAQ To obtain a Report Request Form, contact your Customer Success Manager, Liz Swetnam

Groups / Tags Customer Community: Groups Overview Groups FAQ Delete a Tag

Patient Overview Customer Community: Patient Overview Page

Patient Overview, Continued Customer Community: Patient Overview Page Encounter Review

Patient Overview, Continued Customer Community: Patient Overview Page Encounter Summary Charts

Patient Overview, Continued Customer Community: Patient Overview Page Security & Safety

Patient Overview, Continued Customer Community: Patient Overview Page Uploading Attachments

Care Insights Customer Community: Care Insights Welcome Using Collaborative Insights New Old- notes all in one area, broken down by who entered them

State Comparison

Activity - Illinois vs Washington

Activity - Illinois vs Washington

Activity - Illinois vs Washington

Platform Demo Patient Activity Census Page Help Demo Where to find: Notifications Platform Training Scheduled Reports / Demand Access Instructions and Videos Groups – Tags Patient Overview: Care Team Encounters Care Insights Safety Events Community Discussions

Training / Future CCG Topics

Training access through portal https:// community.collectivemedical.com/ [email protected]

Survey Have you used the Customer Community Site? What features shown today are something you will use in the future? Would you like Collective Medical/PointClickCare to contact you for a deeper dive to assist your facility on how to use the platform to meet your needs/initiatives? Please list any topics you would like to see for the next CCG

Survey Link for Polls In This Webinar https://forms.office.com/g/QG2Vsfrz9A

Questions State HFS Website: HealthChoice Illinois ADT HFS Program Email: [email protected] Collective Medical/PointClickCare Customer Community Site: https://community.collectivemedical.com/ Collective Medical Support Email: [email protected]

Upcoming Events Clinical Collaboration Group Webinar (all provider types) Illinois: Training Webinar Date: Thursday, March 9, 2022; 12pm – 1:00pm Link to register: coming soon Recordings of Past CCGs Clinical Collaboration Group – Recorded Webinars Clinical Collaboration Group Training (all provider types) 08/18/2022 Clinical Collaboration Group Hospital Training 04/28/2022 Clinical Collaboration Group Skilled Nursing Training 03/01/2022 Clinical Collaboration Group MCO Training 02/24/2022 Clinical Collaboration Group Hospital Training 02/22/2022 Clinical Collaboration Group (all provider types) 01/20/2022