ERP in Higher Education by David F. Rico

ERP in Higher Education by David F. Rico

Problem Statement Do ERP solutions involve too much cost, technical, and customer satisfaction risk for institutes of higher education? 2

ERP Definition An information technology solution that integrates recruitment, admissions, financial aid, student records, course delivery, alumni services, and other functions 3

Universities Surveyed University of Wisconsin-Superior University of Nebraska-Lincoln Louisiana State University Georgetown University West Virginia University George Washington University Wisconsin Technical College Sys California Community College Sys Indiana University Rice University Manchester Business School W. Iowa Technical Comm College University of California-Berkeley Yale University Open University University of Toronto Hamilton College Northeastern University California State University Macquarie University University of Michigan Univ of North Carolina-Charlotte Stevens Institute of Technology Harvard University Dominican University of California College of Southern Maryland College of the Holy Cross Columbia College Chicago Pima Community College American University 4

University Detailed Case Studies Students Cost Years Solution UWS 2,700 5M 3 Peoplesoft GWU/WVU 15,000 25,000 20M 3 Oracle, SCT, Peoplesoft, SAP WTCS 300,000 6M 3 Peoplesoft Scope Outcome Contribution Issues Registration, student records, Lessons Successful BPR billing, learned financial aid, auditing Grants Business management benefits, marketing, Successful Scope creep lessons student learned systems Accounting, Lessons time learned, Integration of keeping, Successful platform 11 grading, selection campuses registration guidelines 5

Other Topics Covered Lessons learned ERP failures Courseware surveys Open source solutions Intellectual property IT outsourcing models Total cost of ownership Return on investment Strategic planning Future directions 6

Major References Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation. Information Systems Management, 16(3), 7-14. Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16(3), 30-36. King, P., Kvavik, R. B., & Voloudakis, J. (2002). Enterprise resource planning systems in higher education (ERB0222). Boulder, CO: EDUCAUSE Center for Applied Research (ECAR). Kvavik, R. B., Katz, R. N., Beecher, K., Caruso, J., King, P., Voludakis, J., & Williams, L. A. (2002). The promise and performance of enterprise systems for higher education (ERS0204). Boulder, CO: EDUCAUSE Center for Applied Research (ECAR). McCredie, J., & Updegrove, D. (1999). Enterprise system implementations: Lessons from the trenches. Cause/Effect, 22(4), 9-16. Sturdevant, C. (1999). An education in ERP: Halfway through a PeopleSoft rollout, college officials review progress with PC Week Labs. PC Week, 16(42), 1, 20, 22. Swartz, D., & Orgill, K. (2001). Higher education ERP: Lessons learned. Educause Quarterly, 24(2), 20-27. Yakovlev, I. V. (2002). An ERP implementation and business process reengineering at a small university. Educause Quarterly, 25(2), 53-57. 7