DOD BUS PROGRAM Donna Johnson, Program Manager JULY 2021 Department

DOD BUS PROGRAM Donna Johnson, Program Manager JULY 2021 Department of Defense Defense Human Resources Activity

Agenda Defense Travel Management Office Program Overview Group Operational Passenger System (GOPAX) Updated Carrier Management Tool Demonstration 2

3 Defense Travel Management Office Scope of the Enterprise DoD Travel Spend: 10.5B (FY19) Travel Management Company Services: 279M/5 years U.S. Car/Truck Rental Program: 296M (CY20) Government Travel Charge Card: 54.5B/1.99M cardholders (FY20) DoD Preferred Commercial Lodging: 111M (FY20) Commercial Travel Program Management GSA City Pair – DoD Customer Interface U.S. Government Rental Car/Truck DoD Bus Program Recruit Travel & Assistance Travel Management Company Services Premium Class Travel Oversight Integrated Lodging Program Preferred Dining Program DoD Travel Card Program Management Individually Billed Accounts Centrally Billed Accounts Travel Policy and Implementation Joint Travel Regulations (JTR) Policy Simplification Travel Policy Compliance Program OCONUS Non-Foreign Per Diem Customer Support and Training Travel Assistance Center (TAC) Travel Training Resources Service and Agency Liaison Defense Travel System Functional Requirements and Oversight Travel System Modernization Area of Focus Travel Reform – Reform travel management by streamlining processes, simplifying policies, and strategic sourcing to improve the travelers’ experience and optimize travel costs Defense Travel Management Office The Future: Reformed Travel Enterprise The Present: Sustainment, improvement, run operations, and conduct Travel Transformation efforts The Past: Establishment and consolidation

DoD Bus Program Overview The Defense Travel Management Office manages the program on behalf of the Department of Defense through Agreement #5 Over 400 approved carriers focus on ensuring safe, cost-effective, and reliable ground transportation for DoD travelers Essential to meeting movement requirements during peacetime, contingency, and national emergencies Program partners with: - Federal Motor Carrier Safety Administration - Department of Homeland Security - Commercial Vehicle Safety Alliance Defense Travel Management Office 4

DoD Bus Agreement #5 Establishes terms, conditions, and safety standards for commercial motor carriers Incorporates regulations outlined in Federal Motor Carrier Safety Regulation Provides guidance on: - Carrier qualifications Application Quality assurance requirements - Carrier compliance Performance Requirements Inspections—scheduled and unscheduled Defense Travel Management Office 5

DoD Approved Carriers *07/2021 422 Approved Carriers Defense Travel Management Office 6

Types of Group Charter Moves DoD requests moves for: - Military exercises - Annual training - Deployments/redeployments - Emergency evacuations - Recruit travel (approx. 65 MEPS routes) High volume markets: o Atlanta Airport to Ft. Benning, GA o Atlanta Airport to Ft. Jackson, SC o Columbia, SC Airport to Ft. Jackson, SC o St. Louis Airport to Ft. Leonardwood, MO o Oklahoma City Airport to Ft. Sill, OK Defense Travel Management Office 7

DoD Bus Program – 2020 in Review Effectively use Automated Commercial Environment (ACE), develop dashboards from metrics and collect data from CMR Defense Travel Management Office 8

How to Obtain DoD Bus Business REVIEW GOPAX REQUESTS DAILY APPLY FOR THE PROGRAM BECOME A DODAPPROVED CARRIER Complete the DoD Bus application Register for GOPAX Defense Travel Management Office 3 2 1 CHECK YOUR INBOX NETWORK Reach out to the bases/installations to let them know you are an approved carrier Solicitation will not be allowed Court cases (Bribery) LOOK FOR OUR EMAILS DTMO emails information periodically regarding upcoming moves 9

Bidding Process for DoD Bus Moves Bids are awarded based on Best Value - Presence of sufficient equipment to perform the move - Overall condition of the equipment (with an emphasis on safety) - Carrier’s history of providing timely and responsible service - Conduct and performance of operating personnel Review public reference file in GOPAX Provide details on what you are offering as a carrier (price, equipment, customer service, etc.) Defense Travel Management Office 10

DoD Bus Payment Procedures Carriers must submit all associated expenses/invoices via on the Government Charter Coach Certificate form (GCCC) within seven (7) business days for after transportation rendered 98% of moves are paid using a Government Travel Charge Card (GTCC) unless alternate payment procedures are directed Transportation Officer verifies the information and sends the carrier the GTCC information for payment - No credit card information is kept on file If you have questions about payments or need to pursue payment, first contact the billing point of contact identified on the Request for Service In situations where payment is outstanding, carrier may email us at [email protected] Defense Travel Management Office 11

Avoid Common Carrier Pitfalls Application Process - Be familiar with Agreement #5 - Read information provided carefully - Utilize DTMO website for instructions and frequently asked questions - Ensure Equipment List matches MCS-150 - Generate and keep an active SAM Registration - Keep your contact information up-to-date Carrier Movement Reporting - Utilize the CMR User Guide for instructions on how to get password and how to submit reports Defense Travel Management Office 12

Avoid Common Carrier Pitfalls (continued) GOPAX - Don’t share ECA certificates or passwords Puts user and/or company at risk of being removed from the DoD Bus Program - Keep computer system updated Outdated computer system (root certificates) causing error messages Invoicing - Carriers not submitting invoices on GCCC form - Carriers not submitting GCCC form 7 days after transportation rendered - Carriers not maintaining record/emails sent to Transportation Officer (TO) for payment Defense Travel Management Office 13

DoD Bus Web Page: www.defensetravel.dod.mil/site/bus.cfm Defense Travel Management Office 14

USTRANSCOM’s Group Operational Passenger System (GOPAX) David (Doc) Comfort USTRANSCOM J39 Defense Travel Management Office 15

GOPAX – Updated Features Justification tab when lowest bid is not selected (free text option) Break out city/state fields in the Bus Inspector Report Request Access button for carriers and TOs (no more emails) Accept & Login button – 1st time users must accept users Rules of Behavior Estimator on the TO’s homepage Defense Travel Management Office 16

GOPAX – Updated Features (cont.) Updated users External Certification Authority (ECA) policy - 1st violation: Written warning to the individual from the functional manager with notice to the company and GOPAX Program Manager (PM). Users will also be required to obtain a new certificate at their own expense - 2nd violation: 90-day individual account suspension by the functional manager with notice to the company and GOPAX PM. Users will be required to obtain a new certificate at their own expense - 3rd violation: 1-year removal of the company from the DOD bus and/or air program Defense Travel Management Office 17

GOPAX Resources GOPAX System Support Call: 618-220-6432 Email: [email protected] Training: https://transcom.deps.mil/org/tcaq/PEOT/GOPAX/GOPAXTraining/Forms/ AllItems.aspx GOPAX Point of Contact David “Doc” Comfort Call: 618-220-2121 Email: [email protected] Defense Travel Management Office 18

Updated Carrier Movement Reporting Tool Video Demonstration Defense Travel Management Office 19

Carrier Data Reporting Requirements DoD Bus Agreement #5 (section 3.25) requires Carriers to electronically submit a monthly data report of all contracted activity for DoD movements Reports are due no later than fifteen (15) calendar days after the last day of the previous month Monthly data reports are submitted online through the DTMO’s Carrier Movement Reporting (CMR) Tool * DoD reserves the right to remove any Carrier from the program that does bot submit a data report Defense Travel Management Office 20

CMR Report [January – May 2021] Defense Travel Management Office 21

DoD Bus Program Contact Information DoD Bus Program Webpage www.defensetravel.dod.mil/site/bus.cfm DoD Bus Program Team [email protected] Defense Travel Management Office 22

New Carrier Movement Reporting (CMR) Tool Screenshots Defense Travel Management Office 23

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CMR Tool Customer Support Email with the subject line “CMR” to: [email protected] CMR Tool Assistance - (571) 372-1181 Email - [email protected] Defense Travel Management Office 33