DHS SANDATA ELECTRONIC VISIT VERIFICATION (EVV) TRAINING Pennsylvania

DHS SANDATA ELECTRONIC VISIT VERIFICATION (EVV) TRAINING Pennsylvania Department of Human Services

Welcome to the Electronic Visit Verification(EVV) Training! The webinar begins approximately 5 minutes after the start time. This allows everyone to get connected for training. For audio, make sure you call in per the event instructions Slide 2 2018 Dial any one of these numbers Enter the Webinar Number [xxxxxxxx] If prompted for an Attendee ID, press # Each participant is placed on mute upon entry, so that everyone can hear the instructor If you’re having connectivity issues, for assistance, call EVV Support at 800-248-2152

Welcome to the Electronic Visit Verification(EVV) Training! Slide 3 2018 All questions are answered at the end of the webinar. Please use the Q&A option in the toolbar to ask questions that come up during training. Please visit [URL] to download a copy of your training manual. You can follow along in your training manual during the training.

For easier viewing Click Enter Full Screen in the webinar window to make the presentation larger on your screen. To get back to the window where the Chat box displays, hover over the top middle of your screen to see the Webinar bar, click View Options and click Exit Full Screen Slide 4 2018

EVV, the future is today! Slide 5 2018

Overall Objectives Learn to: Navigate DHS Sandata EVV Use the Security module to create and modify users Use Data Entry to add and modify employees Use Sandata Mobile Connect and Telephonic Visit Verification View and resolve visit exceptions Run Daily and Date Range Reports And be ready for the: Slide 6 Soft Launch October through December 31, 2019 CMS Mandate January 1, 2020 2018

Housekeeping Training Attendance Sign-In Pagers and Cell Phones on Silent or Vibrate Distinct Break Times Facility – Restrooms, Other Amenities Drinks Must Have Lids Slide 7 2018

Questions Understanding Our Question Process: Ask questions Unanswered Program questions Post Training questions Slide 8 SurveyMonkey [email protected] Program Support [email protected] EVV Support 800-248-2152 or [email protected] 2018

Program Overview Congress established a January 1ST, 2020 requirement for all states to use an EVV system for personal care services funded by Medicaid, in accordance with the 21st Century Cures Act. States that do not comply with the 21st Century Cures Act will have their Federal Medical Assistance percentage (FMAP) reduced EVV is an electronic system that verifies when provider visits occur and documents the precise time services begin and end. EVV must be implemented for personal care services funded by Medicaid by January 1, 2020 EVV must be implemented for home health care services by January 1, 2023 Slide 9 2018

Program Objectives Soft Launch Begins in October PA-DHS is implementing a Soft Launch to allow providers to use the system, without impact to claim payments for missing EVV data. Ability to use EVV without interruption to payments for missing EVV data Informational edits provided on EOB to alert billers to items that would be denied when the mandate takes affect January 1, 2020 EVV Mandate January 1, 2020 Slide 10 Required use of EVV for Medicaid funded personal care services 2018

Personal Care Services (PCS) Consists of services supporting Activities of Daily Living (ADL), such as movement, bathing, dressing, toileting, transferring, and personal hygiene Offers support for Instrumental Activities of Daily Living (IADL), such as meal preparation, money management, shopping, and telephone use Slide 11 2018

Personal Care Services (PCS) Office of Long-Term Living (OLTL) Waivers (Includes Agency and Participant-Directed Services) Personal Assistance Services Respite (unlicensed settings only) Participant-Directed Community Supports Slide 12 2018

Personal Care Services (PCS) Office of Developmental Programs (ODP) Consolidated, Person/Family Directed Support Waiver (P/FDS), and Community Living Waivers, and Intellectual Disabilities/Autism (ID/A) Base Services (Includes Agency and Participant-Directed Services) Companion In-Home and Community Support Respite (unlicensed setting only) Homemaker/Chore (chore portion NOT included) Adult Autism Waiver Community Support Respite (unlicensed settings only) Slide 13 2018

What is Electronic Visit Verification? Electronic Visit Verification (EVV) is an in-home visit verification system that documents the delivery of home -based services to ensure an individual’s quality of care. The DHS Sandata EVV solution is provided at no cost to the providers and includes: Electronic Visit Verification (Mobile and Telephony) Santrax EVV for Providers (Web Portal) Records time and services View and manage visit times and services Scheduling and Billing modules (Optional) Slide 14 Schedule and route staff to deliver care as needed. Features include matching schedules to authorizations to ensure care is delivered accordance with the care plan Billing ensures only claims that are properly verified are submitted for payment 2018

Question Break Slide 15 2018

Next Steps – Welcome Kit Welcome Kit Sent to the first person from the agency who completes training Admin for multiple agencies, send access request to [email protected] Contains: Welcome Letter with agency STX account Credentials: username and temporary password with administrator role/access Call Reference Guides with Agency STX account and dedicated toll-free number to perform Telephonic Visit Verification – – Service Code List – Slide 16 Non-Group Visits Group Visits 2018 Codes for Services to be entered when using Telephony

Next Steps- Credentials Slide 17 2018 Sample Welcome Letter with information to get started Credentials Telephony Phone Numbers Helpful links and available resources

Next StepsCall Reference Guide Slide 18 2018 Populated with Agency STX Account Number and two toll-free phone numbers Place to write Caregiver’s Santrax ID Tri-fold layout Distribute to Caregiver staff

Next Steps- Service List Slide 19 2018 Populated with Agency STX Account Number Place to write Caregiver’s Santrax ID Service codes to use with TVV Distribute to Caregiver staff

Next Steps - Soft Launch! Set-up DHS Sandata EVV Enter agency administration staff as Users Enter Direct Care Givers as Employees Train agency staff on the functionality applicable to their role Train Direct Care Givers on Sandata Mobile Connect Make sure the correct app is downloaded Temporary password received and security questions are answered Validate they are able to log in successfully with new password Train Direct Care Givers on Telephony Visit Verification Slide 20 Leverage Participant Guide, On-line Help, Self-paced training Supply them with Santrax ID, Call Reference Guides, Service List and 2018 Client IDs

Question Break Slide 21 2018

https://www.surveymonkey.com/r/PAEVV Your feedback is greatly appreciated! Slide 22 2018

THANK YOU FOR YOUR TIME! Program Support [email protected] EVV Support Call 800-248-2152 Email: [email protected] Slide 23 2018