Community HealthChoices Overview Phase 3 Provider Meetings

Community HealthChoices Overview Phase 3 Provider Meetings Brendan Harris, VP of Government Programs, CE/NE PA

UPMC Community HealthChoices Brendan Harris, VP/GM Government Programs Jacquelyn Smith, AVP LTSS Clinical Operation Andrea Farrell, Director, Ancillary and LTSS Network Josh Hovanec, Manager, LTSS/HCBS Network Danielle Rupert, PAE, Nursing Facilities David Gingerich, Director CHC MCO Integration Matt Jennings, Director Strategic Planning 2

Integrated Delivery & Finance System UPMC HEALTH SERVICES DIVISION UPMC ENTERPRISES UPMC INSURANCE SERVICES DIVISION UPMC HEALTH INTERNATIONAL 3

Integrated Delivery and Integrated system with a world-class academic medical center, affiliated with the University of Pittsburgh Finance System UPMC HEALTH SERVICES DIVISION 4 UPMC ENTERPRISES UPMC INSURANCE SERVICES DIVISION UPMC INTERNATIONAL About UPMC About UPMC Insurance Services Division More than 140 hospitals (including 40 UPMC-owned hospitals) and 29,000 providers. UPMC provides more than 900 million a year in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution. 700 doctors’ offices and outpatient sites, and 60 UPMC Hillman Cancer Center locations. Region’s largest network of rehabilitation services. More than 4.7 million outpatient visits. 41 percent medical-surgical market share in western Pennsylvania. UPMC is the largest non-governmental employer in Pennsylvania, with 87,000 employees. More than 3.5 million members (current state). CY 2018 operating revenue was 9.0 billion (an increase of 19.7 percent). Financial strength rating of A- (excellent) from A.M. Best. More than 13,000 employer groups. 35 percent market share in western Pennsylvania. The largest behavioral health insurance provider in the nation. A full product portfolio: HMO, PPO, EPO, HSA, dental, vision, COBRA, workers’ compensation, absence management, EAP, and more. More than 97 percent of hospitals and other facilities, as well as more than 98 percent of physicians in western Pennsylvania. More than 65,000 network pharmacies nationwide.

About UPMC Health Plan Large Network Anchored by UPMC UPMC Health Plan MyFlex Advantage UPMC for Life EAP LifeSolutions 5 2nd Largest in Provider Led Plan Nation 3rd Largest Insurer Operating in PA Over 3.5 M Members Fastest growing Medicaid and CHIP Plan Top tier Medicaid plan in PA 4 Star Medicare Dual Special Needs Plan 10th Largest SNP Nationally Top 10 Nationally in Medicaid Quality Highest Ranked Provider Satisfaction (PA) J.D. Power Certified Call Center UPMC for Life Special Needs UPMC Insurance Services UPMC WorkPartners UPMC for You Workers’ Compensation Solutions UPMC for Kids Community Care Behavioral Health UPMC Dental Advantage UPMC Community HealthChoices

UPMC’s Approach to CHC D-SNP Platform and Experience Large D-SNP dating back to 2006 Quality leadership with CMS 4 Star rating Innovative clinical programming Provider partnership Integrated Financing and Delivery System Payer-provider relationship propels shift away from volume-based care Deep partnership with UPMC Health System and laboratory for innovation Value-based partnerships fueled by continuous learning model Community Partnerships Work with behavioral health Quality Based Programs for HCBS and Nursing Facility 6

UPMC is Committed to Achieving the Commonwealth's Goals Innovative community relationships GOAL 1: Enhance opportunities for community-based living Track record of quality, including D-SNP GOAL 2: Strengthen coordination of LTSS and other types of health care, including all Medicare and Medicaid services for dual eligibles History of integrated physical and behavioral health care and large, innovative D-SNP 7 Experience in valuebased care GOAL 3: Enhance quality and accountability GOAL 4: Advance program innovation Nationally recognized analytics and clinical innovator GOAL 5: Increase efficiency and effectiveness

Service Model Differentiators Leverage Expertise Coordinate Service Address Social Needs With Partners & Determinants UPMC Core Team Housing partnerships PA has a unique history and strong infrastructure and we are seeking partnerships with the existing service Integrated care model & coordination network Informatics Our SNP breath and depth of expertise enables integration of long- Partners: Performance & value term supports with Medicare Integrated delivery & financing as a Represent diversity of payer-provider offers innovation in participants value-based care Lessons learned from CHC SW and SE launch 8 8 Unpaid caregiver support Connect participants with existing community resources

UPMC’s Approach to CHC UPMC’s approach embraces the fact that we live in the neighborhoods we serve and have Community Hubs across the state The Community Hub serves multiple purposes: Participants may meet with service coordinators, complete assessments, attend PCPT meetings or meet with community health workers; Service coordinators can provide redetermination assistance; Participants can access a resource library to help understand benefits & rights; and UPMC continues to develop strong relationships with local community resources within the service area. 9

Contracting - HCBS Providers 10 Email [email protected] to receive a provider application – We will send you a link to the application. – Please complete the application in full including all require documentation – incomplete applications will not be considered. – Contract will be e-mailed for electronic signature. – Applications and contracts will be processed as they are received. – The email used on your application is the address we will use for communication. NPI are not required for Home and Community Based Services providers; however, HCBS providers are encourage to obtain an NPI as soon as possible if you do not have one (contact us at above e-mail address if assistance is needed).

Contracting- Nursing Facilities Email [email protected] if you are not currently participating with UPMC Health Plan for an agreement/application as soon as possible. Provider Account Executive will be in contact to assist with the contracting process. 11 UPMC Community HealthChoices Rate sheets will define Custodial Nursing Facility payment methodology. Claims testing opportunities will be provided.

Training & Orientation UPMC Community HealthChoices will conduct education sessions leading up to implementation on 1/1/20 including, but not limited to: – On-Site Orientation Meetings with a local Network Manager; Network Managers will begin contacting providers mid-Summer to offer assistance with the contracting process if needed. – Group Orientation Meetings beginning late Fall in each of the 3 zones; and 12 Provider and Platform Orientations – Service Coordination training on InterRAI and person centered service plan development. Collaboration with various State Associations for HCBS and NF provider orientations/meetings. Providers will be informed via mailings, email blasts, or, if appropriate, Association newsletters of upcoming events – please ensure email on applications is your contact email.

Orientation Outline UPMC – Introduction UPMC CHC Introduction Provider Rules/Regulations Website Review Provider Roles, Responsibilities, Standards Provider Communication Methods EIB/Enrollment Member Eligibility Service Coordination Medical Record Documentation 13 Provider Status Change HIPAA Transportation Fraud, Waste and Abuse Provider Disputes Employee Management Incident Reporting Quality Management Claims Processing Resources

Orientation Outline (cont’d) Presentation Methods: PowerPoint Hard Copy of Presentation Process Workflows Live Demo: UPMCHP/CHC Website Provider Manual Provider Portal HHA Referral/Claims Portal Presentation materials posted on secure HCBS Provider Portal 14

Service Coordination During Continuity 15 SCs are required to use each MCO’s system but we have developed processes and training for continuity of care. We are especially cognizant of impacts of extensive training during a period of change and want to work with you throughout this process. Continuity expectations: – This is an opportunity for us to build a relationship. – We lack definitive data and experience working with each of you. – Communication with UPMC on a regular basis creates success .

Service Coordination in the Long Run 16 UPMC Community HealthChoices operates a “hybrid” model: – We have internal and external service coordinators partners. – Continuity relationship will set the tone for ongoing collaboration. External service coordination entities: – Are delegated and become our partners. – Are a part of the UPMC Community HealthChoices team with consistent: Service Coordination model; Training; IT equipment; and Expectations

Physical Health Providers General benefits of being par-provider: – No referrals required; – Ninety-five percent of electronically submitted claims paid in less than 14 days with an accuracy rate of 99 percent or higher; – Limited prior authorization requirements; – Physician support tools; – Provider education and training opportunities; and – A primary care physician incentive program Contact [email protected] to request participation 17

Claims Payment 18 We share the Commonwealth’s goals of assuring provider payment and no service disruption during the transition to Community HealthChoices. Claims payment is one of our top priorities and we will be spending much more time with each provider during our fall onsite meetings and through detailed trainings. We have an electronic system for HCBS that contains the service authorization to expedite payment and assure we have clean claims. Physical health claims are processed via EDI or paper. Custodial nursing facility claims process will be similar to the current DHS claims process today and we will have more information to follow via NF specific trainings and communication. We work with most major claims clearinghouses, if you have specific questions, email [email protected] or [email protected].

HCBS/SC Continuity of Care (COC) Contract early to ensure your entity is included in the Independent Enrollment Broker Provider File for Participants Open Enrollment Period. COC Authorizations will remain the same as authorizations effective 12/31/19 for all providers during Continuity of Care. – Communication is key. – – 19 Goal of COC is to ensure member services are not disrupted Do not wait too long to identify any type of issue (authorization, payment) Communication options will be provided during orientation Authorization Issue Resolution Process will be provided and explained during Provider Orientation Meetings in Fall 2019. Changes in authorization should be communicated through the Participants current Service Coordinator who will communicate with UPMC CHC SC team for approval.

UPMC CHC Contacts HCBS Provider contracting and related inquiries: HCBS: [email protected] Nursing Facility: [email protected] General questions: [email protected] Physical Health Application/Information: [email protected] 20