Cloud CRM Solution

Cloud CRM Solution

kpi.com - KPI Software Inc - is a privately held London-based company found up by Muz Karabaev. Currently has an offshore operating base in Tashkent (Uzbekistan) Dubai, UAE – total headcount is 130 people. The company provides Software, Application, Design, Consultancy&Data and Digital Media products and services to its customer base since 2005. Major customers include Mindshare Mena, DMGT (Daily Mail Group), Asset International Inc, AIP Corp, etc. In 2008, Kpi.com Software Inc started building its first product - SaaS app, and Launched in 2010 WorkforceTrack ERP beta product, which was later rebranded as kpi.com ERP, with the strap line – “Simply Manage Your Business” (Registered Trademark). So far the company has over 500 active customers (about 400 companies using kpi.com, total user base exceeds over 15,000 to date) and has core service only clients in Publishing and Digital, and web and mobile software sectors – mainly as offshoring and subcontracting services. 2

Geographic spread of kpi.com end users 28% North America 13% UK 21% Other parts of Europe 20% Middle East 4% South America 2% Africa 5% Australia 7% Rest of the world 400 Companies, 15000 User Base and Growing

KPI.com: UAE Selected Clients 4 4

KPI.com: Global Clients 5

Why kpi.com? Cost Efficient: Eliminate on-premise IT-related costs (hardware, software, workforce, etc.) All in One Accounting, HRM, Payroll, Project Management & E-commerce modules are seamlessly integrated to cut cycle times and reduce process errors Integrations: Google and MicroSoft Cloud: Access and process business transactions from anywhere through the internet and mobile applications Global: Multi-subsidiary and multi-currency for growing businesses Mobile: Mobile Apps availability Support: Provides live, email, phone support Scalable: pay as you grow, while Updated: continuous upgrades to deliver new features and latest technological innovations Adaptable: can be customized to meet customer-specific needs 6

CRM kpi.com CRM provides a complex solution for managing sales, marketing and customer service processes. Convert your leads into prospects, close deals, promote brand awareness using mass mailing tool and resolve your client issues using case management.

Kpi.com CRM solution includes the features: Lead, Opportunity , Clients Management Customizable CRM Dashboards Case Management Message Center – Integration with your email accounts Google Calendar Web Forms Email Marketing

Lead Management Manage your leads from the main lead listing, keep track of their statuses, add assignees and use actions to delete, edit or view specific leads.

Lead View View the lead information, change the lead status, generate sales quote proposal, add tasks and activities from the lead view form.

Kanban View See your leads in a Kanban View with categorized columns, move the lead from one category into another by dragging and dropping, change the lead orders, email or call the leads directly from this view.

Sales, Marketing and Support Dashboards

Case Management Manage your client cases Assign employees to work on customers cases Keep track of case progress Resolve the client issues Notify your customers once their issue is fixed

Google Calendar Integrate your kpi.com calendar with Google Calendar Synchronize your kpi.com events and tasks with Google Calendar

Message Center Integrate your Gmail, Yahoo or other email accounts with kpi.com Configure your email account and manage all your emails in the system Fetch your emails from your email service Send any kind of emails or notifications directly from the system

Web Forms Create your customized web forms in the system and embed them into your website

Candidate , Case and Lead Forms Whenever the customers fill out the form and submit them, the submitted details will be created in the system under respective sections such as lead, case or candidate

Email Marketing Promote your companies brand awareness using your mass mailing tool. Send out various campaign based newsletters to your target customers. Analyze the mass mailing campaign using the statistics for the sent email.

Sent Campaign Statistics Analyze the statistics of your mass mail campaign by viewing the delivery rate, the number of bounced emails and total clicks. Track those who unsubscribe from your email campaign and check how many people have opened your mail.

Ташкент, 2018 20