Chapter :Consumer Protection Nb To safeguard consumers against Selling

Chapter :Consumer Protection Nb To safeguard consumers against Selling products of non merchantable quality Providing misleading information Refusing to redress valid complaints Goods must be of Services must be Merchantable quality Supplied by a person with the necessary skill Fit for purpose As described Correspond to sample Supplied with care and diligence Completed with good quality materials. Duration of time between purchasing the good or availing of the service & making a claim 3R’s The seriousness of the fault How quickly the product was returned when the fault was noticed Compensation amount Depends on: Consumer Entitlements Providing substantial services Sale of Goods and Supply of Services Act, 1980

Chapter :Consumer Protection Guarantees Written Contract between the And that if a fault arises with a product purchased within a certain period of time, the manufacturer will repair or replace the product free of charge. Conditions of a Guarantee Must be clearly legible and include A product description Name and address of the company or manufacturer Duration of the guarantee Procedure to follow when making the claim What the manufacturer or company will do if a claim is made. Goods Services Price, Previous Price and RRP Electronic Commerce Act, Protects the consumer against false and misleading claims about Provides the same legal recognition of electronic contracts, signatures, documents and evidence in court as written documents. Provides additional safety to consumers when purchasing online. 2000 Consumer Protection Act, 2007 Charges that may be incurred.

Quality symbols- Fill in the blanks

Safety symbols-Fill in the blanks

Chapter :Consumer and The Environment Consequences of not managing the environment responsibly Resources that are always available naturally and are not depleted despite constant use. They cause no harm to the environment. Generate electricity for heating in domestic homes Have little effect on the environment Are sustainable, will not run out Bring economic benefits to rural areas, e.g. wind farms Advantages RENEWABLE SOURCES Reduction in non-renewable sources of energy, e.g. coal and oil Global warming Depletion of the ozone layer Deforestation Increased air, water and soil pollution Renewable Energy

Chapter :Consumer and The Environment Non Renewable Energy Resources that are in limited supply and cannot be replaced once they have been depleted. Sources Global warming impacts Ways to reduce energy consumption

Types of Pollution- Air Causes Effects How to reduce

Types of Pollution- Water Causes Effects How to reduce

Types of Pollution- Noise Causes Effects How to reduce