Building a Diversity, Equity & Inclusion Curriculum That Works

Building a Diversity, Equity & Inclusion Curriculum That Works

ABOUT TODAY PRESENTOR KEY TOPICS WE WILL COVER Discuss how diversity, equity, inclusion training along with prevention of sexual harassment training is fundamentally different from all other types of training Demonstrate how to curate a collection of courses into a coherent and effective program. Andrew Rawson Co-Founder & Chief Learning Officer at Traliant Provide a framework for structuring your own program, including key topics to cover. Provide insight and share proven techniques that any training you are considering should include.

WHAT PEOPLE THINK Survey results from over three million completed courses

EFFECTIVENESS FEEDBACK It’s not what you Know, its what you Do. True effectiveness is measured by employees who say they will apply what they learned to their day-today work—not by the number of course completions.

SURVEY DATA NPS or Net Promoter Score Anything over 50 is considered “best-in-class”. National Brands NPS Apple – 47 Bose – 78 Best Buy – 31 Microsoft – 45 Zoom - 62

SURVEY DATA At a .5% participation rate, this is just over 1.1 million course completions in past nine months. Over 70% rate a 4 or 5

Key Concepts Foundational Principals of Successful Compliant Training

KEY CONCEPTS People remember stories, not facts Knowledge transfer does not correlate to behavior Avoid the dreaded, “When I finished the training, I didn’t know what to do.” Focus on what you need people to DO, less than testing on what they KNOW Good stories have tension (ie: Drama) so show the consequences of the right and wrong behavior

KEY CONCEPTS Risk Management Prevention of Sexual Harassment & Discrimination What you must do Diversity, Equity and Inclusion What you should do The changing work environment is moving and expanding these circles: Returning to work Respectful remote workplace Transitioning to a hybrid environment Prevention of Discrimination and Harassment Suite Diversity, Equity & Inclusion Suite Enrichment Topics Must have (legally req., Best practice) Should have Nice to have

KEY CONCEPTS Start with a Strong Foundation Core Topics (the Must haves): Preventing Discrimination & Harassment Workplace Diversity, Inclusion & Sensitivity Enrichment Content: Unconscious Bias Microaggressions in the Workplace Bystander Intervention Cultural Competency

AN INTEGRATED APPROACH Don’t think courses and assignments. Think communications.

AN INTEGRATED APPROACH A Program rolled out over time addresses the “Forgetting Curve” “ ce On ar” e y -a- e on d d an N INI A TR G ING N I A TR N INI A TR G TR IN AIN G ING N I A TR N INI A TR MONTHS MONTHS Knowledge retention with annual training only Knowledge retention with reinforced training G

AN INTEGRATED APPROACH The right messages at the right frequency The cadence itself is part of the message Communication over time is reinforcing Get management and supervision on board first so they can support LISTEN and adjust!!

AN INTEGRATED APPROACH Align the “Deed from the Top” with the “Tone from the Top” If you just train once each year, what message does that send? Training, Communications and Program Calendar MONTHLY SCHEDULE CORE TOPICS MONTH 1 Preventing Discrimination & Harassment ENRICHMENT TOPICS YOUR COMMUNICATIONS (Newsletters, etc.) YOUR PROGRAMS (ERG, Workshops, etc.) MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONTH 6 MONTH 7 MONTH 8 Workplace Diversity, Inclusion & Sensitivity Microaggressio ns ? Unconscious Bias ? ? Cultural Competency ? ? Bystander Intervention ? ? ?

EXAMPLE OF EFFECTIVE TECHNIQUES A look behind the curtain

KEY TOPICS IN THE KEY COURSES Workplace Diversity, Inclusion & Sensitivity Unconscious Bias Bystander Intervention Cultural Competency & Humility Microaggressions in the Workplace

KEY TOPICS IN THE KEY COURSES Workplace Diversity, Sensitivity and Inclusion Key points Talks about what they are thinking about Doesn’t insult learners intelligence Doesn’t ‘oversell’ the impact of the training

KEY TOPICS IN THE KEY COURSES Unconscious Bias Key Concepts Buzz word is “Unconscious” but in reality, it is both This one is a journey not a destination

KEY TOPICS IN THE KEY COURSES Bystander Intervention Key Concepts Behavior most likely to be influenced since it is a form of group behavior There is science around the techniques taught Disrupt, Confront & Support – All work in the appropriate situation

KEY TOPICS IN THE KEY COURSES Cultural Competency and Humility Key Concepts Walking the fine line as “Competency” is a buzz word but a bit condescending! “Humility” is the more human term and approach

KEY TOPICS IN THE KEY COURSES Microaggressions in the Workplace Key Concepts Acknowledges that “you might already know this” Defines jargon Like reality TV, cringeworthy is good when watched from afar!

VERTICALIZING THE MESSAGING Hospitality, Healthcare and Industrial

HANDLING A CREEPY CUSTOMER Hospitality

HANDLING A CREEPY CUSTOMER Financial Services

INDUSTRY-SPECIFIC TRAINING Hospitality, Industrial & Healthcare Words (& Images!) Matter Underlying message of verticalization: “We understand some of the challenges you face, and we are working to address them internally and provide you with tools to address these situations as well.”

SUMMARY

SUMMARY Key Concepts Remember that in most cases you are speaking to a less-than-willing audience therefore you have to do a ‘better job’. Focus on the Behavior, not the Facts The Golden Rule is teach your learners the way you want learn!

Q&A

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