Big Plan – SU Staff Team 25th January 2016

Big Plan – SU Staff Team 25th January 2016

Welcome to SU Greenwich

Student Governance

How we run

Greenwich – Cooper Building Student Voice and Sabbatical Officers Student Activities Advice Service Bar Latitude, Pool Room and Lounge Activities Room Latitude Media Finance, Office Management and HR Marking and Insights Senior Management

Avery Hill Student Activates Help Desk Sports Development and Kit store Advice Service Village Shop Sparrows University Ran services – Dome – Sports Hall, Gym and Sports pitches – Accommodation

Medway

Our staff team

The Big Plan - NUS Member research November 2015 - Trustee board feedback following work with NUS strategic support unit and August 2016 trustee meeting - Consultation with SU Staff, SU Officers, University, Utilising NUS member research and John’s observations

Update on the process to date NUS Diagnostic Bars Review (Nina and Co.) Communications Review NUS Member Research NUS board and strategy development work Sabb and Senior Managers Away day – 6 th May 2016 SU staff away day 27th May SMT and Managers – SWOT and planning exercise

The survey 590 respondents Nearly a third of students (65%) were aged 18-22. 84% were under 30 There was a female bias in the number of respondents, with females accounting for two thirds overall (66%) Over three fifths (62%) were UK citizens 65% of respondents were white British 10% were a parent or guardian 13% considered themselves to have a disability, while 12% were living with someone with a disability 7% had caring responsibilities Focus groups – October 2015 with 26 students

Member research by NUS A high portion of students said they didn’t consider themselves to be ‘traditional students’. Living/travel arrangements: 25% of student live at home with parents or guardians 30% in halls of residence and 26% in a shared rented house 10% of students were parents or guardians 55% of students could be considered “commuters” 9% of students say they travel more than 2 hours per day. Background: Majority of students age 18-22 (65%) 62% UK citizen 65% White Involvement 36% of students describe themselves and not being at all engaged 46% of students had visited the website 24% of students

What do our students do with their spare time?

Extracurricular activities

Factors for choosing Greenwich

Significant differences Being part of the Greenwich University community is significantly more likely amongst International students and full time students A place to meet new people is significantly more likely amongst undergraduates, full time students, non commuters and those living in halls of residence A place to play sports is significantly more likely amongst students based at Medway A place to take part in social activities is significantly more likely amongst younger students, women, international students, full time students and those living in halls of residence

Top things on people’s minds

Why students consider leaving

Shaping the SU

Quality of interactions

Aims by graduation

Role of the SU

Describing the SU

Accessibility and accountability

Strengths and weaknesses

Importance of SU provision

Continued.

Engagement with the SU

Frequency visiting shops and bars Do they know they are SU ran?

Involvement in our services

continued.

Threats and opportunities

What we want: For all students to make the most of their journey at Greenwich How do we realise this: We empower students to have life changing experiences which help them shape their futures and the world around them REPRESENT our members & help them EFFECT CHANGE Enterpris e People Ensure our members have the best STUDENT EXPERIENCE Communicatio n Spaces Partnersh ips EMPOWERIN COURAGEO DEDICATED G US APPROACHABL TRUSTED E

Our Values Approachable Courageous We will be as approachable as possible, promoting diversity in our teams and creating open, welcoming and safe spaces. We will be courageous in our endeavours, facing down any challenge with pro-active innovation. Our activities will be joined up, effectively communicated by visible champions and always centred by our customers. We will take risks, accept and learn from our mistakes, striving always to improve and grow. Dedicated Trusted We are dedicated to listening to our members, aiming always to improve our services. We will earn trust by living our values as a democratic body. We will put Fairtrade, ethics and sustainability at the centre of our work as a not for profit organisation. We will ensure an equality of representation and will work hard to develop and care for ourselves, our teams and our members. Empowering We will provide responsive advice and care to a membership that will come to rely on the strength of our word. We will seek to empower our members and ourselves, ensuring we all increase our capacity to live well and find enrichment in our work. We will ensure all diverse voices are liberated, that students and their needs lead our organisation and that we celebrate our successes together.

REPRESENT our members and help them EFFECT CHANGE Build a thriving student representation system run by the SU Ensure student Consultation is at the heart of the SU Increase engagement from different student communities with SU democratic process to increase the quality of student voice

Ensure our members have the best STUDENT EXPERIENCE Become the experts of students needs at Greenwich across our different member communities SU services demonstrate clear outcomes that improve/influence our members journey at Greenwich Through engagement with the SU, help our members become more employable Build a strong SU community to build a sense of belonging and pride to Greenwich

Enterprise Provide more creative opportunities student enterprise Put money back into students pockets Develop our existing services and maximise income to invest back into membership services

People Develop a people focused culture at the SU Our workforce represents our membership SU is a great place to work Develop our student staff and volunteer skills

Communication Promote the impact and benefit of the SU on student life Multichannel promotion of SU services and campaigns Student consultation drives insights and campaigns Demystify SU language and barriers to communication

Spaces To make the SU mobile to engage better with members Develop Digital Experience (that match physical) to build online SU community Commit ongoing investment into existing and new SU spaces

Partnerships Build local partnerships to: Increase awareness, trusts in the SU and generate addition income for membership services Improving the student impact on the community of Royal Borough of Greenwich Develop strong working relationships with our University partnership

Next Steps November 2016 - Sign off by Board December 6th - Present to University Executive December 7th - Present to Student Council January – February 2017, Staff and Officers complete operational plan January – March 2017 – Student consultation on actions January – March 2017 - Outline outcomes framework to support operational detail February – March 2017 Set draft Y1 budget and Y3 approx. budget March 2017 – present budget to Vice Chancellor and Finance Director April 2017 – Aim to complete HR project to support plan April 2017 - Present to Trustee board June – July 2017 – New appraisals for staff August 2017 – plan starts

REPRESENT our members and help them EFFECT CHANGE Build a thriving student representation system run by the SU – Every Course is represented – Increase NSS scores on new question 26, to be top in London, post 1992 Universities – Investment in team to provide ongoing training and development to student reps – Play a role in halls of residents representation – Democatic review Student Consultation is at the heart of the SU – How we consult is improved, more regular and standardised – Increased quality in the data and learning from consulting – Clear feedback based on needs rather than just wants – Consultation truly helps shape work and role of the SU Increase engagement from different student communities with SU democratic process to increase the quality of student voice – More student voices heard across communities (especially PT, Post Grad Commuters, BAME, Placement) – Voter turn out increased to 25% (5,500)(currently 16%) – More support given to PT Officers and Student Councilors – SU takes democracy seriously, providing quality and fair appeals, elections and referenda - democratic roles promoted well – Improve the quality of the vote by improving student awareness of what they are voting for – More creative ways of voting – Increase awareness of roles, importance of the leadership and impact it makes – Engagement at a national level improves, Greenwich recognised as a good practice SU – Make accessible

Ensure our members have the best STUDENT EXPERIENCE Become the experts of students needs at Greenwich across our different member communities – Understand who are communities are – Build relationships with key influencers – What SU says is trusted, respected and acted on – Increase participation in SU services from sports, societies, voice and advice SU services demonstrate clear outcomes that improve/influence our members journey at Greenwich – Outcome framework for SU services – Measure quality of SU services and act to improve – Adapt, close services or set up new services based on member needs – SU plays a role in the decision for students wanting to come to Greenwich Through engagement with the SU, help our members become more employable – Taking part in SU improves our members CV and graduate opportunities – Provide volunteer and accreditation services – Offer employment opportunities to members and employment services – Work closely with UoG initiatives and compliment Build a strong SU community to build a sense of belonging and pride to Greenwich – Utilise SU buildings and Dreadnought to develop social, group and study spaces for students – Support retention – Campaign to improve services at Avery Hill and other halls – Work with GK Unions to support Medway students – SU provides safe, fun and flexible spaces

Enterprise Provide more creative opportunities student enterprise – Encourage student innovation and provide a space for this to thrive – Develop student led services – Pop up enterprise and ideas explored within the SU linked to Uni (don’t duplicate) – Students develop enterprise skills, volunteering and working at the SU Put money back into students pockets – Providing jobs for students and becoming a London Living Wage employer – Saving students money – Proving our value as a Not for profit organisation – Value for money (think before we spend) Develop our existing services and maximise new income to invest back into membership services – Exploit online media and marketing income – Improve services offered by SU to be more relevant to SU needs, including open a new outlet in Dreadnought e.g. letting agency and employment agency – Focus on business development to explore local and national income streams – Develop Trust and Foundation income to improve student experience and services

People Develop a people focused culture at the SU – Dedicated training and development –Career progression –Team learning, secondment, job swaps, mentoring Our workforce represents our membership – Provide feedback at all stages of interview process – Employment opportunities that attract a diverse and talented team – Roles are benchmarked and targeted to broad communities – SU is place people want to work from all communities SU is a great place to work –Success is celebrated and rewarded –Hygiene factors are addressed e.g. terms and conditions – Dedicated HR support – IIP accredited Employability fits Develop our student staff and volunteer skills – Accreditation – Appraisal – Mentoring and support – Dedicated resource

Communication Promote the impact and benefit of the SU on student life – Show where student money goes – Outline real costs of SU services and subsidised services – Demonstrate the change members have made – Collate data to provide timely and accurate member insights Multichannel promotion of SU services and campaigns – Clear, quality and responsive integrated campaigns – Promote SU membership and commercial services – Interactive and engaging social media – Online services have a link to our physical spaces Student consultation drives insights and campaigns – Annual survey to understand member needs – All staff play a role in speaking to students – Demonstrate SU outcomes to members – Share feedback with key partners to help improve experience Demystify SU language and barriers to communication – SU Rebrand – Make language relevant, Explain terms – Take time to share – Transform our understanding of our members and theirs regarding the SU

Spaces To make the SU mobile to engage better with members – Take the SU to our members, improvising visibility and engagement – Get SU staff and representatives out of SU offices and engaging with the membership – Utilise UoG Campus to promote the SU – Give SU space to members for student use e.g. Latitude Media Develop Digital Experience (that match physical) to build online SU community – Reactive and interactive SU – Open, accessible and quick to respond – Online services – Online consultation Commit ongoing investment into exiting and new SU spaces – Work closely with University partners, especially estates team – Annual capital investment to improve SU facilities and maintain quality – Build designated reserves to allow for investment – Consult with members about their needs for their spaces and act on responses – Make Dreadnought the central space and thriving space for Students at Greenwich (the place to be) – Thriving and flexible building that adapts to members needs throughout the day – Visually and technologically relevant and changing – Equal opportunities at all campuses

Partnerships Increase awareness, trusts in the SU and generate addition income for membership services Improving the student impact on the community of Royal Borough of Greenwich – – – – – Increase awareness, trusts in the SU Improve student image and impact to the community of Royal Borough of Greenwich Utilise what local community has to offer to improve participation and student experience SU spaces can be used as community spaces Raise additional income for the SU Develop strong working relationships with our University partnership – Demonstrate value for money – Promote the benefit and vital role of SU – To be a critical friend and challenger – To be a an active part of University and campus life