Auto Attendant training for XMU+ family of products

Auto Attendant training for XMU family of products

Connecting to Included with the system is a client based XMU /SBX software for administration XMUCOM Modem connection purposes Ethernet connection Network card on PC PC & XMU on the same LAN Static IP address on the XMU /SBX Direct Ethernet connection Crossover cable Default IP address on the XMU /SBX is 192.168.100.2

Allows control of the XMU /SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU /SBX messages Record and play a message Replace or delete a message Turn messages on or off Enable override

Newton’s Telecom Dictionary states: Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension The system requires an interactive, hybrid or T1 line card XMUCOM has a DTMF node

DTMF 1 Message MSG 22 Submenu DTMF 2

Assigning messages to a node

Assigning ports to this application

All options are Submenus Time or Table? DTMF 1 DTMF 3 DTMF 4 DTMF 2

TABLE 2 TABLE 1 DTMF 4 DTMF 1 DTMF 3 DTMF 2 XFER 24 New option in day & night menu Table 2 is the new starting node

DTMF A menu node used to create menu selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu) AUTO Allows callers to enter a target they choose to be transferred to

TABLE 1 AUTO 2 TABLE 2 AUTO 1 XFER 3 AUTO 3 AUTO 4 XFER 1 XFER 2 XFER 24