Aspiring Leaders: Are you a new leader or aspiring to take on

Aspiring Leaders: Are you a new leader or aspiring to take on a leadership role? 1

Presenters Richard Engdahl, CBET Certified Biomed, Stanford Health Care Darwin Fontanares, MBA, BSBMET, CBET Manager, Stanford Health Care Donald Armstrong, CBET, CHTM Sr. Manager, Stanford Health Care 2

What we are going to discuss What steps to take to get yourself in line for a leadership role Being a leader from wherever you are What it is like to be a brand new leader. Lessons Learned What it looks like for a life long Biomed to take a Leadership role How to manage your life once you are in a leadership role How to go from Colleague to Leader Managing staff Managing Expectations 3

Richard Engdahl - Who am I? BS in Biomedical Engineering from Cal Poly: San Luis Obispo 2 years in DaVita, 1 year in SFGH, 2 years in Stanford Healthcare Graduated 2013, CBET Certified in 2015, BMET III by 2016. 4

Steps for an aspiring leader 1. Communicate – Communicate effectively with your leaders about what you want 2. Participation – Participate in your work culture to allow yourself to shine 3. Contribution – Ensure your contribution is meaningful and accurate 4. Education – Learn about how leadership works 5

Communication How well spoken you are – Verbal and electronic methods Perceived professionalism Communicate with leaders – Updates on statuses, upcoming projects Communicate with your leader – Tell your leader what you want out of your career – How can your leader help you become what they are? 6

Participation Show you are willing to go the extra mile – Huddles, department events, additional responsibilities Network in a way so people will remember your name – Make an effort to meet people in leadership roles Attended relevant extracurricular conferences 7

Contribution Volunteer to offer a solution – Be the answer people are looking for Accuracy of fulfillment, building credibility – Technical repair competencies – Project completion results 8

Education Shadow your leaders – Ask how? Why? What if? – Understand their way of thinking and solving problems Continuous learning – Taking management classes (HTM) 9

“Innovation distinguishes between a leader and a follower ” - Steve Jobs 10

Darwin Fontanares, MBA, BSBMET, CBET 2012 - BS in Biomedical Engineering Technology (DeVry University) President of Biomedical Engineering Club at Alma Mater 2012 - Hired as a Biomed Tech by Stanford Health Care 2014 - Master in Business Administration w/ Concentration on Project Management (Keller Graduate School of Business) 2016 – Promoted to Clinical Systems Engineer 2017 – Earned CBET Certification 2017 – Promoted to Senior Clinical Systems Engineer 2018 – Promoted to Manager of Biomedical Engineering at Stanford ValleyCare (Pleasanton, CA) 11

How was I promoted to a Leadership Role? COMMUNICATION - Self-presentation, both verbal & non-verbal, creates long-lasting impressions - Use “effective communication” build good-will, inform, and persuade - 50% of effective communication is “active listening” - Before presenting a new problem, propose a solution to supplement it - Be respectful & humble to everyone, regardless of title and rank (2-way street) 12

How was I promoted to a Leadership Role? PARTICIPATION - Take pride in being a Biomed show pride in being a Biomed - From managerial perspective, those who care to learn are easily distinguished - Shadowing: Supply Distribution, Main OR, ASC, Cath Lab, Clinical System Engineers - Show genuine care to serve entire department, not just your personal motives - Never portray entitlement training and/or promotion is an earned privilege through humility - Join industry affiliations such as AAMI and CMIA 13

How was I promoted to a Leadership Role? CONTRIBUTION - Never withhold knowledge & skill SHARE IT! - True “department heroes” empower others, not undermine them - Sharing knowledge & skills elevates the entire department - “People will forget what you said, but they will always remember how you made them feel” - Created182-page Comprehensive CBET Study Guide for department 14

How was I promoted to a Leadership Role? EDUCATION - Our industry is constantly changing never be content with what you’ve learned - To supplement technical skill, pursued an M.B.A. to understand business aspect - Even with 2 degrees, respect the CBET Certification as the industry standard - Currently enrolled in a Certified Cisco Networking Associate Program - Currently studying for the CHTM Certification - Developed a CBET Study Workshop outside of work to empower others in their career - Continually invest in yourself People will continually invest in you 15

Challenges As a New Leader New Biomed Department Initiatives & Projects at Stanford ValleyCare: - Build a new Biomedical Engineering Department from scratch - Hire 4 new Biomed Techs - Purchase new tools and preventive maintenance test equipment - Perform full-audit of 6,000 medical devices & systems (retagging all equipment w/ standard identifier labels & PM Stickers) - Process audit-data into Computerized Maintenance Management System - Renew 13 expired subcontracts & re-process through SHC Contract Administration - Collaborate w/ CMMS System Analysts to add new hospital department Cost Centers - Perform Validation-testing for all Medical Device Software Applications on new Win10 - Develop an IT Cyber-Security plan for all devices that connect to a Network - Develop FY2019 Biomedical Engineering Expense Report 16

Lessons Learned: From Good to Dynamic Leadership 1) MANAGERIAL COMPETENCE 2) EXCELLENT COMMUNICATION 3) SINCERE ENTHUSIASM 4) LOYALTY 5) DECISIVENESS 6) EMPOWERMENT 7) CHARISMA 8) INTEGRITY 17

“Management is doing things right. Leadership is doing the right things ” - Peter Drucker 18

Don Armstrong, How did I get here? Been a Biomed for 35 Years (started in 1983) 25 years with Stanford, 6 with GE (in Houston and NYC) and 1 year at UCSF and3 for Smaller Medical Companies Worked mainly in the OR’s as a Biomed. Became CBET Certified in 2006 Always Accepted stretch roles Volunteer as much as I could for AAMI (TMC, Editorial Board, Nominating Committee and Standards) Became President of HTMA Texas (Local Houston Biomed Association) Became CHTM Certified in 2016 Became Sr. Manager at Stanford Health Care in 2017 19

Now that I am here Take advantage of all leadership courses offered at my Organization Learning to take time to Learn process’s and getting the know the Team. Learn where the restrooms are. This should take 6 months. Speak with other leaders in the Biomed Field Have to reset Work Life balance Learning to manage E-Mails and Meeting (impossible task) Finding ways to Lead that are consistent to who I am as a person Creating Trust, Teams and Networks 20

What important things to consider Can you Manage People you know? Do you want to be an exempt employee? Are considering leadership just for the raise or promotion? What got you to where you are know wont get you to be a great Leader Do you have a trusted leader you can speak to about becoming a leader Leadership is not a position, it is an Attitude and Mindset. Are you leading know from where you are? 21

Hints and Suggestions (Lessons Learned, the Hard Way) Be your authentic self. If you are in a position to lead it must be because of who you are. It is possible to stay true to who you are and still lead. This is not a sprint. Give yourself time to grow into the role. Surround yourself with smart and trustworthy people. I believe if you are the smartest person on your team, you need a new team. Find Balance, what ever that is to you. Leading teams is a 24/7 job so just know you cant be there every minute so find ways to disconnect. 22

Question and Comments Please contact us if you have any questions or comments If you would like to come visit us Stanford Health Care we would love to give you a tour. Donald Armstrong, CBET, CHT [email protected] Richard Engdahl, CBET [email protected] Darwin Fontanares, MBA, BSBMET, CBET [email protected] 23