APT & Classified Council Employee Satisfaction Survey Findings

APT & Classified Council Employee Satisfaction Survey Findings

Assessing employee satisfaction Survey objectives and conception: Solicit employee feedback to generate agendas Use data to inform the governance process Approvals: Office of Research & Graduate Studies (exempt from IRB) Executive leadership at UAA Administration

Instrument Criteria: Brief Qualitative and quantitative components Assess satisfaction and ascertain priorities 13 items rated on a 1-5 Lickert Scale Employees select top 3 priorities from the same list Free responses

Participation & response rate July & August, 2012 administration Invitation to participate sent out via dynamic listserv to all classified and exempt employees Approximately 1300 353 responses 27% response rate

Analysis Quantitative analysis: Metrics of central tendency T-test analyses Qualitative analysis: Categorical identification Inform and give meaning to the quantitative findings

Satisfaction – All Staff 5.00 4.00 3.00 2.00 1.00 0.00

Satisfaction by employee class 4.00 3.00 2.00 1.00 0.00 y g g n e ts ty nt er i n in i fi io et v e s ur i t f k k t r e l a a u sa ar Sa em pm ac ic ve en W i M n C th r P o n l i B l F D n u n pe et e ce ea ve io v m R tio a m H i e s l a i m p Tu Co lD Le ec rk Co a D o I. on W si & s e ce of n r a P rn e ov G n io t a r Ca e t en s ie li it Classified Exempt

Priorities - All Staff 600 500 400 300 200 100 0

Priorities by employee class 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% Classified Exempt

Comparisons for priority-setting SATISFACTION RATING (LOW TO HIGH) Healthcare Parking Governance & I. DecisionMaking Compensation Communication Professional Development Facilities Workplace Culture Diversity Retirement Leave Benefits Safety Tuition Waiver PRIORITY RANKING (HIGH TO LOW) Healthcare Compensation Workplace Culture Communication Governance & I. DecisionMaking Professional Development Retirement Leave Benefits Tuition Waiver Safety Parking Diversity Facilities

Insights from free responses Healthcare Satisfied with plan, dissatisfied with cost Cost increases disproportionate to salary adjustments Ongoing support for wellness programs Compensation Request for merit and step increases Clear process to audit jobs to ensure appropriate grade assignments Professional development Mentoring Increased opportunities Inter-departmental communication and exchanges

More insights from free responses Communication Better communication between MAUs and community campuses Transparency from administration and governance Direct communication from administration rather than “trickling down” through Deans & Directors Ongoing opportunities to participate in surveys Leave benefits Request to combine annual and sick leave Additional cash-in options Parking Cost Space

Additional themes Unbiased /external grievance process Supervisor evaluations Changes to leave accrual and cashout options Workload & staffing

Next steps Agenda development & planning Ongoing communication With staff With administration Between campuses & departments Continued assessment