Achieve an Always Accurate and Actionable With Best-of-Breed

Achieve an Always Accurate and Actionable With Best-of-Breed CMDB Discovery and Dependency Mapping 1

INTRODUCING OUR SPEAKERS Marcus Rebelo Joe Doyle Allison Foster VP, Global Sales Engineering Director, EMEA Sales Engineering Sr. Manager, Content Marketing & Security Officer 2

Today’s Agenda Introduction Poll A Common Cause of IT Uncertainty Observability Landscape Strategy and Best Practices Demo Takeaways Q&A

Poll Question: What is your biggest CMDB frustration? a) Too many manual updates b) Inaccurate data c) Lack of visibility into my enterprise environment d) All of the above – everything needs to improve

What is a CMDB?

What does a CMDB do? To get us all on the same page: The traditional CMDB is a repository for Configuration Information ranging from physical to virtual assets, and the central source of truth for change management. Contradiction of terms? Historically, CMDBs were updated manually and almost always out of date A CMDB is and should be the single source of truth for all configuration management data. 6

A Common Cause of IT Uncertainty

The Cost of CMDB Inaccuracies Your configuration management database (CMDB) is a central reference point for IT assets - with high volume, it can be easy to lose control of your devices and apps. What should a CMDB provide? Visibility Accuracy Up-to-Date Informatio n What’s in your IT environment? Gauge impact and assess risk For better business decisions Infrastruct ure & Beyond A window into apps and business services Administra tion Easily maintain CMDB data Flexibility Support many technologies in different domains 8

Challenges in Updating Your CMDB Manual Work As the environment grows in size or complexity, it becomes almost impossible and time-intensive to manage manually Visibility Our customers often tell us, "I don't even know what's out there anymore." Cross-Domain Time Stagnancy The CMDB is a cross-domain function, potentially relying on many different people/teams to contribute. This leads to gaps and inconsistencies The longer the problem goes unresolved, the bigger it becomes If the CMDB isn’t updated in real time, it becomes an infinite loop of manual activity 9

The Observability Landscape Several technologies have emerged over the past years to solve for CMDB challenges Choosing the right technology combination is critical to developing your best solution Cloud Dashboards IT Discovery Resolve DDM AWS, Azure, GCP Laptop/ Mobile Device Mgmt Security Compliance License Management App Deployment Management Ivanti, ServiceNow SCCM, InTune Automation Monitoring Dynatrace, SCCM, InTune, SolarWinds, Truesight, Resolve Actions Duo, Airwatch AppDynamics 10

Discussion: Best Practices for an Accurate CMDB Maintaining an accurate, up-to-date CMDB is rarely possible with a one-size-fits-all solution. It requires a mix of best-of-breed technology mix What factors should you consider before developing your technology strategy? 11

Resolve Discovery and Dependency Mapping Automation is the magic piece to the puzzle, helping you leverage your CMDB as a launchpad for IT operations A strategic component of IT Ops, automating your CMDB provides: Clear visibility into what matters to your IT teams Always up to date information to help you build your automation strategy Companies often focus on automating processes, but those processes are held together by devices, infrastructure, and apps. Remember – you can’t automate what you can’t see! 12

Demo

Takeaways A CMDB is a good thing to have, and an even better thing to update It will prove crucial for forward-looking activities and better business decisions The solution for an outdated and inaccurate CMDB is not one-size-fits all – determine the best combination of technologies to suit your specific needs A well-maintained, automated CMDB sets you up with a solid foundation for success 14

Q&A Next Steps Request a 1:1 demo with Resolve View and register for our upcoming events at https://resolve.io/events Explore more IT automation resources 15

Thank You!