2020 Introduction to the Baldrige Excellence Framework

2020 Introduction to the Baldrige Excellence Framework Proven leadership and management practices for high performance Baldrige Performance Excellence Program 2020 Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Jim Collins quote I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results. — Jim Collins, author of Good to Great: Why Some Companies Make the Leap . and Others Don’t . Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 For more than 30 years: Defining performance excellence: the leading edge For more than 30 years of validated leadership and performance practice Sharing best practices Helping organizations improve Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 A Focus on Improvement Consistently effective processes Approaches that address your organization’s needs Results Organizational learning, innovation, and improvement Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 A Systems Perspective Managing all the parts of your organization as a unified whole Ensuring that plans, processes, measures, and actions are consistent Ensuring that the individual parts work together beneficially Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Overview of the Criteria for Performance Excellence Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 The Baldrige Excellence Framework The Baldrige Excellence Framework includes includes . . . Core values and concepts Criteria for Performance Excellence Scoring system Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Core Values and Concepts Core Values and Concepts Customer-focused excellence Systems perspective Visionary leadership Valuing people Organizational learning and agility Focus on success Managing for innovation Management by fact Societal contributions Baldrige Performance Excellence Program www.nist.gov/baldrige Ethics and transparency Delivering value and results

2020 Scoring System Scoring guidelines Importance to your organization Two dimensions: process and results Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Evaluating Processes Approach How do you accomplish your organization’s work? How systematic are your key processes? Deployment How consistently are your key processes used? Learning How well have you evaluated and improved your key processes? How well have improvements been shared? Integration How well do your processes address organizational needs? Baldrige Performance Excellence Program www.nist.gov/baldrige

Evaluating Results Levels What is your current performance? Trends Are the results improving, staying the same, or getting worse? Comparisons How does your performance compare with others? Integration Are you tracking important results? Are you using the results in decision making? Baldrige Performance Excellence Program www.nist.gov/baldrige 2020

2020 What Can What Canthe theBaldrige Baldrige Framework Framework Do Dofor forYour YourOrganization? Organization? Jump-start change initiatives Energize improvement initiatives Assess performance against the competition Baldrige Performance Excellence Program www.nist.gov/baldrige Enable a focus on common goals Align resources with strategic objectives

2020 Baldrige and Other Performance Management Systems and Tools ISO Health care accreditation, such as the Joint Commission Education accreditation Improvement tools (e.g., PDCA, PDSA, Lean Six Sigma) Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 How Is Baldrige Different? Excellence Overall systems approach Results in all areas Success now and in the future—a strategic view Organizational learning, learning by the workforce, and knowledge sharing Corporate governance, ethics, societal responsibility Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Baldrige and Joint Commission Similarities Continuous improvement focus Core values Self-assessment Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Baldrige and Joint Commission Differences Joint Commission Patient care Overall organizational focus, including patients Minimum standards for accreditation Role-model performance Individual factors Baldrige Performance Excellence Program www.nist.gov/baldrige Baldrige Individual factors and strategic challenges and advantages

2020 The Baldrige Framework Is the The Baldrige Framework Is the Basis Basis for . . . for State, local, and sector-based performance excellence programs Many performance excellence programs around the globe Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Start Improving Your Organization Purchase the Baldrige Excellence Framework or download free content. Become a Baldrige examiner, or attend examiner training. Attend a national or regional Baldrige conference. Do a Baldrige selfassessment. Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 Start Improving Your Organization cont. Contact your state or local Baldrige-based program. Consider the Baldrige Executive Fellows Program for a senior leader. Contact a Baldrige Award recipient. Apply for a Baldrigebased award, or consider a Baldrige Collaborative Assessment. Baldrige Performance Excellence Program www.nist.gov/baldrige

2020 For more information For more information https://www.nist.gov/baldrige 301-975-2036 [email protected] Baldrige Performance Excellence Program www.nist.gov/baldrige